Technical Support Engineer at 64 Network Security Pvt Ltd
Real User
Top 10
Sep 11, 2025
Recent upgrades have occurred, but some customers question why certain options are disabled. Previously these options were functional. Changes occur without notification or updates from the Kaspersky team, making it difficult to prepare for modifications. Additionally, when cloud console maintenance occurs, users do not receive updates. They are unable to access the console directly. For example, if a customer suddenly experiences an issue on the website while the console is under maintenance, it becomes impossible to provide or allow access through the cloud console.
Kaspersky Endpoint Security Cloud has proven to be a robust and comprehensive solution for endpoint protection. So far, no major negative features have been observed. However, email security integration with Microsoft 365 has room for improvement. In a recent real-world incident, a company received 10 phishing emails, of which only three were blocked by the system. Enhancing detection accuracy to block 7 or more would significantly improve trust and effectiveness. With the on-premises version, there's a known issue where assigning a device to a new group results in it being auto-assigned back to the previous group. Fixing this bug would greatly streamline device management. Additionally, in the cloud version, once a device is assigned to a user, it cannot be reassigned without deleting the user or the device entirely. It would be far more user-friendly if the platform allowed simple reassignment or de-assignment, returning the device to an "unassigned" state. As for automated behavioral analysis, while current functionality is based on machine learning, upgrading to true AI-powered detection could bring substantial improvements. Ideally, the system should proactively flag potential threats, and offer administrators the option to either allow or block applications based on intelligent risk analysis
While the product provides a good level of protection, we need better support, especially in terms of being kept informed about new threats and specific configurations needed. The quality of support is not meeting expectations, particularly with delayed responses to high-alert tickets.
One significant issue for the product is that it is easy to bypass the security by accepting prompts to visit unwanted websites. Its high CPU usage also slows down devices, particularly those with lower specifications like Core i3. Additionally, the automatic update feature could be improved as well.
Director Finance and CEO at INTL RISK CONSULTANTS INSURANCE BROKERS PRIVATE LIMTIED
Real User
Apr 5, 2024
One area where the product could be improved is in its delivery and installation process. There was a delay in receiving and installing the product, which took five days from the time of payment. In today's fast-paced environment, especially in situations like ours, customers expect prompt service, ideally within twenty-four hours. This particular area needs enhancement.
System Engineer at MIS Security Solutions (Pvt) Ltd
Real User
Top 10
Mar 4, 2024
Sometimes, the tool consumes a lot of resources from the endpoints, making it an area of concern where improvements are required since it currently consumes a little bit of RAM.
IT Infrastructure & Cloud Engineer at a manufacturing company with 51-200 employees
Real User
Sep 26, 2023
Kaspersky's global ranking has been on the decline. This decline could be attributed to various factors, including potential quality issues and global concerns related to the company's origin. Currently, we are in the process of evaluating various endpoint security solutions due to the expiration of our Kaspersky contract.
Kaspersky Endpoint Security Cloud offers robust cybersecurity with features like malware detection and cloud-based endpoint management, suitable for businesses requiring advanced protection.This solution provides comprehensive endpoint security, including a self-protection mechanism, EDR service, and integration with Microsoft Office 365. It supports multiple operating systems with components like Web Control, Device Control, and BitLocker encryption. Anti-phishing and anti-malware features,...
I cannot find another problem.
Recent upgrades have occurred, but some customers question why certain options are disabled. Previously these options were functional. Changes occur without notification or updates from the Kaspersky team, making it difficult to prepare for modifications. Additionally, when cloud console maintenance occurs, users do not receive updates. They are unable to access the console directly. For example, if a customer suddenly experiences an issue on the website while the console is under maintenance, it becomes impossible to provide or allow access through the cloud console.
Kaspersky Endpoint Security Cloud has proven to be a robust and comprehensive solution for endpoint protection. So far, no major negative features have been observed. However, email security integration with Microsoft 365 has room for improvement. In a recent real-world incident, a company received 10 phishing emails, of which only three were blocked by the system. Enhancing detection accuracy to block 7 or more would significantly improve trust and effectiveness. With the on-premises version, there's a known issue where assigning a device to a new group results in it being auto-assigned back to the previous group. Fixing this bug would greatly streamline device management. Additionally, in the cloud version, once a device is assigned to a user, it cannot be reassigned without deleting the user or the device entirely. It would be far more user-friendly if the platform allowed simple reassignment or de-assignment, returning the device to an "unassigned" state. As for automated behavioral analysis, while current functionality is based on machine learning, upgrading to true AI-powered detection could bring substantial improvements. Ideally, the system should proactively flag potential threats, and offer administrators the option to either allow or block applications based on intelligent risk analysis
While the product provides a good level of protection, we need better support, especially in terms of being kept informed about new threats and specific configurations needed. The quality of support is not meeting expectations, particularly with delayed responses to high-alert tickets.
One significant issue for the product is that it is easy to bypass the security by accepting prompts to visit unwanted websites. Its high CPU usage also slows down devices, particularly those with lower specifications like Core i3. Additionally, the automatic update feature could be improved as well.
Kaspersky doesn't provide local support.
One area where the product could be improved is in its delivery and installation process. There was a delay in receiving and installing the product, which took five days from the time of payment. In today's fast-paced environment, especially in situations like ours, customers expect prompt service, ideally within twenty-four hours. This particular area needs enhancement.
Sometimes, the tool consumes a lot of resources from the endpoints, making it an area of concern where improvements are required since it currently consumes a little bit of RAM.
The tool's update management can be better. In future releases, the addition of a DLP module would be valuable.
Kaspersky's global ranking has been on the decline. This decline could be attributed to various factors, including potential quality issues and global concerns related to the company's origin. Currently, we are in the process of evaluating various endpoint security solutions due to the expiration of our Kaspersky contract.
The solution’s stability could be improved because we earlier faced an issue where the solution was not detecting file-less malware.