What needs improvement with LeanIX?

From a pricing perspective, it is not a cheap tool. It is relatively expensive compared to some of its competitors. I can't really think off the top of my head at the moment about any features that are lacking or capabilities I would to see added in the future.

They will continue to improve LeanIX. I'm actually supposed to be at the SAP Sapphire this year. There are a couple of recommendations I know some of my colleagues have made. For me, I have not looked into additional recommendations for LeanIX because I've been held in really just utilizing it for the purposes it has. One of the things that I know I've had is being able to build it into decent process flows for changes. While LeanIX does have the capability, one of the challenges that I've found, even with working with Subway, was that being able to build that out into a detailed solution for a developer or for new process design was one of the challenges, just making that leap. But there's enough information that comes out of LeanIX to be utilized, and that would be one of the areas I would suggest.

LeanIX should improve its offering by providing standard frameworks applicable to different industries like retail and banking. A default framework would provide a base that organizations can quickly adopt and customize, reducing the time and effort spent on adoption. By analyzing common structures among various customers, LeanIX could offer predefined frameworks that would simplify the adoption process.

At this stage, I do not see any need for improvement. It is important to demonstrate quick wins by showing duplicated applications or unnecessary licensing costs. The tool provides flexibility but requires cooperation from business users to input comprehensive data.

LeanIX should improve its support services. They should implement their ticketing system natively within the application instead of relying on email. Additionally, if they are going to support the United States, they should provide US-based support rather than overseas, like Germany support.

I think the tool's main issue might be direct integrations. I don't know how the integration features are implemented in the tool. I don't know the exact capabilities, but direct integration with the business process automation system may not be available in LeanIX. Actually, mapping and managing are not available in LeanIX. I know that LeanIX is compatible with Signavo because SAP now owns both tools. The tool offers business process mapping and automation, as well as everything else in one platform, along with the architectural landscape. I don't know how it integrates, so even though there are some projects, I don't know if it can be used as a project management tool along with integration features. I don't know the scope of integration yet, but we did not integrate. Maybe others have already integrated the tool with the help of custom integrations or with other project management products or solutions so that they can read the projects from there and not add them or have the need to maintain them twice in LeanIX and the project management portfolio. It would be better to have readymade integration capabilities in the tool so that I can read automatically the the projects from there, and then I can map them to applications. I don't use Signavio, but I know that it is the most compatible tool with LeanIX.

LeanIX has limited in-build diagramming capabilities, requiring the purchase of another tool. That is the main drawback of LeanIX because they don't have a built-in add-on product for diagramming. Other than that, we do not have an on-premise version. It is a software-as-a-service solution. However, some organizations prefer to install the software on-premise, which is not possible with LeanIX.

Report generation could be more detailed. There are some shortcomings when creating reports. We can't create tag-based reports or go beyond basic technical reports. I'd like to see more tags and more out-of-the-box column reports offered.

There can be more factsheets covering technology capability, application capability, application services, etc. The whole integration architecture view of interfaces/data exchange could be improved. It would be better if the diagrams generated could be exported as Visio files. We need a way to create programmable/customizable dashboards/reports. The whole underlying meta-model should have been exposed for easy integrations; it's not good at documentation for easy integration (like AWS Lambda/Python/C#) in the use case of writing a batch application for data sync. The export of dashboards is not good or useful for printing or projecting.

It would be beneficial to have additional features and capabilities to enhance mapping between applications, especially across domains where the relationships may not be direct. Adding a basic intelligence layer that could suggest connections and dependencies based on labels metadata assigned to applications in the future would save time.

At present, I need to integrate LeanIX with the modeling tools to automate VPN. They could include a combination of the product and some modeling extensions. It would be a great idea.

LeanIX does a poor job of being able to allocate detailed costings to components within the network, rather using an average base, and it won't let you extend its data structure to include detailed pricing information. That is not sufficient in today's world and climate. The biggest issue we have is that the support staff are in Europe and we're in Southeast Asia so it's difficult getting support. They need to be able to provide extensions to their metadata structure so you can create functions but you can't add metadata structure, so you actually have to get creative and start using additional add ons or add on libraries. It takes away from maximizing the use of LeanIX.

The solution’s API integration needs to improve. I would like to see a digital screen watch feature also in the solution.

The initial setup has room for improvement. Currently, the setup is complex.

The modeling could be improved.

The solution needs to incorporate an AI/ML data intelligence tool that gets smarter with industry wise enterprise engagements and provides suggestive data input when optimum data sources not available for a new engagement. The solution has good security but should be wary of publishing services over internet for open consumption, because that will increase the attack surface.

What could be improved in LeanIX is the reporting aspect, in particular the variety of reports. If they could give us more drilled down reports, for example: if we can get more reports that can answer the question: "When the business is actually spending money, how can that translate into benefits?" that would be great. At times, we'd need customized reports, so more reporting varieties would be good. The data import feature of LeanIX could also be improved, if they can give us more flexibility in terms of importing data across different data sources, that would be good. More generic, more lucid data importing would make the service better. Feature-wise, if we compare LeanIX with industry leading tools such as MEGA and other competitors, there are certain features that aren't there, but those tools were built for something more holistic, so overall, LeanIX is fine for me.

It provides diagramming, but it is not the best diagramming tool that I've ever used. It's there. It can use all the linkages you already have, which is very handy. But it's not the best tool. Even though that feature is not the best, for diagramming purposes it integrates with Lucidchart. That brings together the power of Lucidchart and all the information in LeanIX. From a visual perspective, it's great. We use that to make the diagramming better. I don't think LeanIX will try to create a great diagramming tool. It's a basic tool that could definitely be improved, but it looks like they took a little bit of a different approach, by integrating with a leading diagramming tool. Another area for improvement is that when you're starting to look into more advanced information, using the solution's APIs and its customizations, documentation for that specific aspect is not very good. There is not too much support built into the offering for that aspect, for a developer. As a simple example, I wanted to create a custom report. Using the documentation that was provided, I was not able to do that, and I have been a developer for more than 25 years, in addition to being an enterprise architect. After I talked to a representative, they did bring some technical people into the discussion. They could even make that a service where I could say to them, "I would like to have your support for one day to set up the environment, to give me a couple of examples, and go over this." They acknowledge that they're looking into this, but they don't have it. It would be a great service, even a paid service. I would be willing to pay for it. It's not a matter of the complexity of the development part, it was more the complexity of the setup. So they lack good information in that area, but it looks like they're working on it. And they are very open. I work with two success managers from LeanIX, and both of them are very responsive to our requirements.

They should improve the right adoption in native connectors that they provide with clients. They should see if clients are really ready to adapt them during evaluation and it will help client to take informed call to purchase those connectors to other products. We also use ServiceNow and during our LeanIX evaluation phase, the native connector from LeanIX and Service now was looked into it. But we didn't realize that it would cost almost half of Core LeanIX subscription, it is considerable amount. Then we realized that we were not actually ready for them and we opted out. We didn't understand how this integration were going to help our organization. It make sense only if we are matured with other product(Service now) to get full benefit of this integration in organization. Please, get the quote of cost involved before you plan for checking feasibility of any native integration that comes out of LeanIX. After the contract signed for specific year with ServiceNow integration in LeanIX, Amidst We wanted to discontinue from the later year(due to non readiness of ServiceNow data and situation, it really not yielding any value/benefits ) and we got push back from LeanIX when approached for any workouts on this deal. We really want to go ahead with core LeanIX. We are completely happy with the core LeanIX, the only part where we want to disengage is having those additional connectors conditions. We are even looking at alternative vendor in industry reluctantly due to unsettling discussing with LeanIX. The relationship with the vendor is very important to us and would always want to have long year tenure. They should as well reciprocate the same.

The solution is limited compared to some other solutions like Enterprise Architect, which is less user-friendly, but you can do everything on it. They should also automate support.