MetricStream at that point did not have a template, and I had to build the entire SOX 404 IT general controls testing framework myself. It depended on how knowledgeable the person using it was. If pre-built templates existed for the latest ISO 27000, ISO 4200, or NIST 853 frameworks, that would be far more helpful. If MetricStream could provide certifications that the public could learn about MetricStream rather than only offering them to partners, that would be beneficial.
Since I have used MetricStream for the last three years, one of the top improvements that comes to my mind is enhanced user experience and UX/UI. I believe that while MetricStream is highly configurable, some workflows can feel really complex for occasional users or first-time users, and I do not find the existing UI/UX experience very intuitive. A more intuitive interface with simplified navigation and role-based dashboards could reduce training time and improve user adoption for both first-time and occasional users. Additionally, MetricStream could include advanced analytics and AI capabilities. More AI-driven insights using predictive risk analysis and intelligent recommendations could help organizations identify compliance gaps before they become audit findings. Furthermore, simplified configuration and integration could be beneficial; configuring workflows, forms, and integrations currently requires a lot of specialized expertise. Low-code or no-code enhancements and easier integration with enterprise systems such as SharePoint, ServiceNow, SAP, or Azure DevOps could reduce implementation effort and operational time. The reporting needs enhancement, perhaps by including role-based reporting and simplifying the dashboard, which currently has too much information and can overwhelm first-time or occasional users. It would be better to show only what is necessary or introduce configurations to display what each user wants to see on their dashboard. MetricStream could definitely improve its accuracy and reliability of output. It could provide more curated, personalized recommendations instead of generic suggestions. Additionally, MetricStream could develop recommendations that align with role-based dashboards instead of providing uniform recommendations across the board.
MetricStream can be improved in several areas. Sometimes the overall flow of the application can seem a bit clunky, based on feedback from clients. From my understanding and what I have heard from developers within MetricStream during my deeper use of the application, the application seems to have been developed within silos, and the interaction of certain applications internally could definitely be improved in terms of the overall coding that exists between applications within the solution. The only improvement I suggest for MetricStream is to gather a collaborative think tank from several of the largest clients and compile feedback to prioritize suggested enhancements from multiple organizations.
Tech Lead And Dev Ops Engineer at a healthcare company with 51-200 employees
Real User
Top 20
Mar 16, 2026
MetricStream can be improved in the area of developers. There are two parts of developers: those who prepare solutions for clients and those from India who support the application. The support part is terrible, rating about one out of ten. The support quality needs significant improvement.
As we are system integrators, we rely on the customer's feedback. We have not had any customers complain or express any concerns with the product. There can be some small updates done with the interface. I would like to see out-of-the-box integration with more security, it would be helpful.
CEO & President at a tech services company with 1-10 employees
Real User
May 16, 2018
We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful.
MetricStream is a cloud-based platform providing robust audit, compliance, and risk management tools. Users enjoy features like mobile interfaces and centralized risk libraries, though some report interface flow issues and technical support challenges.MetricStream stands out for its audit, risk, and compliance capabilities, delivering customizable and standardized risk management across departments. Its comprehensive dashboards and reporting tools streamline compliance processes, reducing...
MetricStream at that point did not have a template, and I had to build the entire SOX 404 IT general controls testing framework myself. It depended on how knowledgeable the person using it was. If pre-built templates existed for the latest ISO 27000, ISO 4200, or NIST 853 frameworks, that would be far more helpful. If MetricStream could provide certifications that the public could learn about MetricStream rather than only offering them to partners, that would be beneficial.
Since I have used MetricStream for the last three years, one of the top improvements that comes to my mind is enhanced user experience and UX/UI. I believe that while MetricStream is highly configurable, some workflows can feel really complex for occasional users or first-time users, and I do not find the existing UI/UX experience very intuitive. A more intuitive interface with simplified navigation and role-based dashboards could reduce training time and improve user adoption for both first-time and occasional users. Additionally, MetricStream could include advanced analytics and AI capabilities. More AI-driven insights using predictive risk analysis and intelligent recommendations could help organizations identify compliance gaps before they become audit findings. Furthermore, simplified configuration and integration could be beneficial; configuring workflows, forms, and integrations currently requires a lot of specialized expertise. Low-code or no-code enhancements and easier integration with enterprise systems such as SharePoint, ServiceNow, SAP, or Azure DevOps could reduce implementation effort and operational time. The reporting needs enhancement, perhaps by including role-based reporting and simplifying the dashboard, which currently has too much information and can overwhelm first-time or occasional users. It would be better to show only what is necessary or introduce configurations to display what each user wants to see on their dashboard. MetricStream could definitely improve its accuracy and reliability of output. It could provide more curated, personalized recommendations instead of generic suggestions. Additionally, MetricStream could develop recommendations that align with role-based dashboards instead of providing uniform recommendations across the board.
MetricStream can be improved in several areas. Sometimes the overall flow of the application can seem a bit clunky, based on feedback from clients. From my understanding and what I have heard from developers within MetricStream during my deeper use of the application, the application seems to have been developed within silos, and the interaction of certain applications internally could definitely be improved in terms of the overall coding that exists between applications within the solution. The only improvement I suggest for MetricStream is to gather a collaborative think tank from several of the largest clients and compile feedback to prioritize suggested enhancements from multiple organizations.
MetricStream can be improved in the area of developers. There are two parts of developers: those who prepare solutions for clients and those from India who support the application. The support part is terrible, rating about one out of ten. The support quality needs significant improvement.
As we are system integrators, we rely on the customer's feedback. We have not had any customers complain or express any concerns with the product. There can be some small updates done with the interface. I would like to see out-of-the-box integration with more security, it would be helpful.
We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful.