Practice Director at a outsourcing company with 51-200 employees
Reseller
Top 5
May 29, 2023
There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start with, but then they kind of bring it together over time. So documentation is nice for the solution considering that I have been using it longer. Still, having some control structures around the product roadmap where the documentation is unavailable is good.
Business Process Management aims to optimize, improve, and automate business processes for enhanced operational efficiency, customer satisfaction, and innovation. By streamlining workflows and integrating systems, it fosters continuous improvement across organizations.BPM is widely recognized for its ability to provide comprehensive solutions that manage business operations through detailed analysis, modeling, and continuous improvement. It facilitates agility by adapting to changes, helping...
There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start with, but then they kind of bring it together over time. So documentation is nice for the solution considering that I have been using it longer. Still, having some control structures around the product roadmap where the documentation is unavailable is good.
The user interface could be better in OpenText MBPM.