I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
Only the tool's support can be a drawback where improvements are needed. The support can be too slow, so we have to wait due to a longer response time. There is also no live access for e-learning purposes, as no one is available on the platform. As time passes, new things are implemented which are easy to access. There is clear documentation of the solution, making it a good product for all. The product's screenshots and concepts are clear. In the tool, the first step is clear, and the second step will be after the third step based on what you need. You can add the screenshots. As the product's documentation is clear, the installation can be done very easily. In the future, I want the tool to offer AI, as it can make it easy for users to get help.
Manager at a tech services company with 10,001+ employees
Real User
Jan 2, 2019
It is an agent-less tool. It is two-sided. It is good, because it requires less approvals for deploying. But, it gets difficult because wherever you typically want to deploy robotic process automation related use cases will not have an agent sitting on the endpoint. Executing activities and tasks on the box without an agent can become a tricky process. There are some workarounds that can be orchestrated, but it is extra work.
Learn what your peers think about OpenText Operations Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
OpenText Operations Orchestration offers robust IT process management with extensive automation capabilities, centralized administration, and flexible configurations. It is ideal for managing server estates and integrating with platforms like ServiceNow.
OpenText Operations Orchestration streamlines IT operations through automation, reducing manual interventions and promoting efficiency. It offers a graphical interface for building workflows, flexible licensing, and comprehensive...
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
Only the tool's support can be a drawback where improvements are needed. The support can be too slow, so we have to wait due to a longer response time. There is also no live access for e-learning purposes, as no one is available on the platform. As time passes, new things are implemented which are easy to access. There is clear documentation of the solution, making it a good product for all. The product's screenshots and concepts are clear. In the tool, the first step is clear, and the second step will be after the third step based on what you need. You can add the screenshots. As the product's documentation is clear, the installation can be done very easily. In the future, I want the tool to offer AI, as it can make it easy for users to get help.
The tool's UI needs to be improved. It needs to have better administration features in future releases.
The price is an area that should be addressed because the price is high.
It is an agent-less tool. It is two-sided. It is good, because it requires less approvals for deploying. But, it gets difficult because wherever you typically want to deploy robotic process automation related use cases will not have an agent sitting on the endpoint. Executing activities and tasks on the box without an agent can become a tricky process. There are some workarounds that can be orchestrated, but it is extra work.