Outreach can be improved as analytics sometimes feel quite rigid. Customizing reports is quite difficult, and we often rely on other tools for reporting. The features of Outreach mobile app are still quite limited, and our traveling sales reps find it difficult to complete tasks or make calls, especially when using the mobile app. For first-time users, the user interface is a bit complex. Features such as task views, sequence editing, and call logs are not always intuitive at first glance, but once one starts learning about them, they become intuitive and easy to use.
Web Developer Internship at NeuroNexus Innovations
Real User
Top 10
Sep 20, 2024
Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively. Additionally, making the responses more attractive and effective can draw more students, the public, and companies to explore the offerings.
In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.
Digital Marketing Manager at a tech vendor with 51-200 employees
Real User
Jun 17, 2020
Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times. I'd love to see a roll-up report on cloned sequences; or sequences that have the same email subject lines. I'd like to be able to compare results across cloned sequences and then aggregate the results. If I want to get to that then I need to export to Power BI and frankly for what we spend that should be built-in. I can't delete SmartViews from some locked users, which is just annoying.
Outreach specializes in streamlining communications, integrating automation and AI for optimal engagement. It connects with platforms like Salesforce, DiscoverOrg, and Sales Navigator to enhance sales enablement IT stacks and supports application deployment to GCP and AWS. Outreach is tailored for businesses seeking efficient management of Git workflows and application deployments. Its intuitive interface and integration with tools like Sales Navigator for social selling enhance user...
Outreach can be improved as analytics sometimes feel quite rigid. Customizing reports is quite difficult, and we often rely on other tools for reporting. The features of Outreach mobile app are still quite limited, and our traveling sales reps find it difficult to complete tasks or make calls, especially when using the mobile app. For first-time users, the user interface is a bit complex. Features such as task views, sequence editing, and call logs are not always intuitive at first glance, but once one starts learning about them, they become intuitive and easy to use.
Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively. Additionally, making the responses more attractive and effective can draw more students, the public, and companies to explore the offerings.
In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.
Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times. I'd love to see a roll-up report on cloned sequences; or sequences that have the same email subject lines. I'd like to be able to compare results across cloned sequences and then aggregate the results. If I want to get to that then I need to export to Power BI and frankly for what we spend that should be built-in. I can't delete SmartViews from some locked users, which is just annoying.