What needs improvement with Perception Point Advanced Email Security?

The primary area for improvement in Perception Point Advanced Email Security is the need for more integrations with XDR solutions. Currently, XDR integration exists with Symantec and CrowdStrike, but additional integrations are needed. I have found that the CrowdStrike integration, specifically the Falcon integration, has been experiencing issues recently. This represents another area requiring improvement. Integration capabilities are particularly important because companies are increasingly transitioning to their own SOC platforms or SIEM solutions to ensure complete environmental integration and security. MDR technology has emerged as a significant market offering, and Perception Point Advanced Email Security should develop integrations with additional solutions in this space. I am fully satisfied with the functionality of Perception Point Advanced Email Security because we have more than 200 customers using this product. We are retaining approximately 85 to 90 percent of our customers with this solution. All customers are satisfied, and we ourselves are satisfied with the product with no plans to change it. The only area for improvement is the integration capabilities.

I would like to improve reporting in Perception Point Advanced Email Security, along with adding options in the console where customers or users can create policies. That is what we are currently lacking; we need customized policies that we can create according to proofs of concept. If a customer is receiving cybersecurity advisory from any organization or their own company, it would be better if we could create an option to establish policies so that the AI and ML engine will work accordingly to those policies. Currently, they have the feature, but we need to request them in the backend, and they will be doing it for us from the backend. This process is difficult for us, as every time we want to make policy adjustments, we have to send them an email or get support. It is challenging sometimes for some customers when this type of advisory or policy change request occurs. I would like to see custom reports as an additional feature in the future to make it better. Some customers might require customized reporting based on their requirements and priorities. Seamless integration with other security solutions is also something I recommend. Third-party tools such as other XDR or SIEM tools or other MDR tools would benefit from seamless integration as well.

Perception Point Advanced Email Security can be improved by increasing the speed of analysis and delivery. In some cases, we have trouble with multi-factor authentication emails, which take more than a minute to be received. We need to make some changes in the analysis or the code becomes invalid. Additionally, the API documentation could be improved since when I tried to use the API, it was very difficult to find specific endpoints, and not all of the endpoints are public or on the website. I need to write a ticket to customer support to get the endpoint, so if they have it, I do not understand why it is not public.

Maybe a couple of improvements on their portal would be good, but other than that, I think it is good.

There are always places for improvement, but this needs deeper thought and planning. Integration and end-user interaction can be improved as the current system does not allow end-users to send back information to the platform, unlike Google Workspace ( /products/google-workspace-reviews ) or competitive tools like Ironscales.

To improve the solution, maybe a portal for end users to consult their emails would be helpful. The end user could access the portal and see their emails or events. They could also refresh the names.

They could provide additional data loss prevention features as we encounter different kinds of attacks in today's scenario. It leads to data losses. It would be beneficial to include such functionality.

Dashboard is an area of concern in the solution where improvements are required. The solution also needs to consider adding DMARC to the tool and providing phishing awareness training since such initiatives can be helpful for users. Usually, I need to opt for a solution to get DMARC and receive phishing awareness training since the aforementioned aspects are not available in Perception Point Advanced Email Security.

Perception Point Advanced Email Security should make available more use cases.

It would be helpful for Perception Point Advanced Email Security to have more integration with other solutions.

Just like customers seem to love Perception Point’s hardware-assisted platform module, the most valuable features of Proofpoint Email Protection are ease of use, spam protection, and data loss prevention.

Perception Point Advanced Email Security needs to improve its spam protection engine. Spam filtering is an essential component of email security. False positives and unchecked spam emails in the inbox can pose severe risks in this era of social engineering. Also, as a user, I feel customer engagement can be improved.

On the other hand, ACE Managed Email Security powered by Proofpoint provides round-the-clock customer support and instant contact. The pricing is reasonable, the customer experience is top-notch, spam and anti-phishing engines work well, and the detection of true positives is excellent. It is a cloud-based solution, therefore, it’s very stable and scalable. It is highly recommended for dynamic businesses.

I think the interface could be improved in the next release. I think making the solution more user-friendly would be helpful.

They could improve their anti-spam engine a little bit, because there are a lot of false positives. Sometimes, emails pass through their system but are spam. In terms of security and engines for malicious emails and antivirus, they're doing a good job. Their other engines can be improved. This is something we discussed with them before we purchased the solution. We discussed their roadmap with their product team. The spam engine is something that they're working on. We know that their spam engine is going to improve in the very near future. We also spoke with them about a change to the GUI so that we can release more than one email at a time. Also, if we want to open investigations into a few emails, we need to go into each email to open the investigation. When we have done onboarding within our company, there have been times when we had a lot of email that we needed to whitelist. It took a lot of time to go into each email and open a ticket. It would help if they added a feature where we could add similar emails, or more than one, to a ticket for the IR team.

Coming from products in the Microsoft stack, Perception Point doesn't really give you, as an admin, a lot of options to make changes yourself. It's more on their side to make changes in the back end. That's something they could improve on in the future. Also, the search functionality is kind of tricky or buggy. When you enter some text to search, you have to scroll down to find the search button. It's a bit more friendly on the Microsoft side, or maybe I'm just more used to Microsoft. But if you copy a piece of text, like the subject of an email, and you paste it in the Perception Point search, you cannot modify it. You have to modify it before you paste it. That's just the way their text input field works. They need to pay some attention to the search functionality. Also, you cannot really see graphs of evolution over time. You can choose various timeframes like one day, one week, one month, or a custom timeframe, but you cannot really see any evolution or compare graphs. You can't really see what the spikes were in one month. Perception Point does have a very graphical layer and they tell you, "We stopped this many emails with this layer, and we stopped this many emails at this other layer," which is very nice, but I would love to see a graph showing evolution and spikes.

They could add some more features or interesting stuff that we could integrate. From a forensics point of view, it could improve a bit more from a threat intelligence aspect. So, if I find a malicious email, they could have more investigations about sources, headers, where it comes from, if they have seen it in other campaigns before, etc. I would like a little bit more from a threat intelligence point of view so I can understand who else might be affected and attacked as well as the vectors of attack.

Our users would like the solution to scan outgoing emails. So, if my system is compromised, and I have malicious content in my system, then there is a possibility that I send malicious email to my colleague. There is a dependency on AWS cloud.This means if the cloud service is down, which may impact the perception point's email delivery.So it would be great if there is any HA for the solution. I would like a user-friendly configuration, like APIs. This solution is API-friendly configuration by following the steps provided. It would be great if it could be automate it, like the Avanan.Also, it would be good if Perception Point Advanced Email Security could have an MSP model. During the early stages of working with this solution, there were some constraints and issues.

Its websites for analysis need to be a bit more approachable for people who are less technical. Technically, it is a fire-and-forget solution. So, you want to be able to implement this solution for a lot of companies who don't have security operation teams (SOCs) behind them. You need to have something where a secretary can jump onto this console and release whatever she needs to release. Therefore, it needs to be written in a very specific non-technical language.

This is an option to preview an email in their console, and that could be improved. If you open the preview, then it auto scrolls. Therefore, it is hard to look at the email when it is going to the next page or scrolling. It should not have the auto-scroll.

Email alerts should be available in real-time. Alternatively, emails should be sent more often. It would be better to get between six and eight emails per day to help us understand what is happening. At this time, we don't have an option to customize alert emails for our customers. They come directly from the vendor and we have no control over them. The reports should be more customizable.

The only thing that can be improved in Perception Point is the in-depth analysis and attribution to cyberattack groups. This is an issue I have raised with their product team. Currently, when we get malicious content, we don't know where it came from. One of the things that worries me the most, as a sysop, is whether we are being targeted by any of the cybercrime groups. This is something that Perception Point doesn't do, so I have another cyber threat intelligence team that does the investigating. Ideally, Perception Point should offer this as part of their service.

They can do better on the spam. Today, Perception Point is not our only solution. We have two solutions, and they are the second in line because the spam filtering is not yet the best. From an operational perspective, as a customer, we want to have the ability to do all the changes that we want. I don't want to have to approach the Perception Point guys, and say, "Please do: A, B, C, D." I prefer to have my guys do our customizations.