PMO Manager at a financial services firm with 10,001+ employees
Real User
Top 5
Sep 28, 2026
Something I would like to see improved in Pipefy is the dashboards. They are good, but they are a little limited. This point is important, and I would also like to see a bit more clarity in the use of AI tokens. Pipefy already offers connection and artificial intelligence tools that help you with your forms and make the process much more intuitive, but it is still a bit obscure regarding consumption, how that consumption occurs, and how to build this in a way that is relatively economical. Another important thing is related to cost. Pipefy's license cost is a high cost compared to other players in the market, but so far it has been worth it. Another thing I would suggest is if they had a white-label option where we could put a bit more of the company's identity. Pipefy already is white label, but the customization options are a little more limited. Turning that into a more attractive page would be nice for some companies so that we can incorporate it into our portals.
I think Pipefy is great and very good; but there is always something to improve and enhance. I believe that at some point it can enhance some aspect much better, which probably no one is even identifying right now. For me, it worked well, but I heard reports from other people that it didn't work very well or that they didn't understand it very well. However, I won't speak with authority about other people; I'll speak about myself.
Analista Administrativo at a tech vendor with 10,001+ employees
Real User
Top 20
Sep 9, 2026
I have been making adjustments daily. At this specific moment, leadership is still looking for ways to optimize it much more, of course, but I do not feel a lack of features because I have everything at hand there. Whenever there is something I need, I get in touch with the Pipefy team to see if it is possible to make these adjustments. Apparently, at this moment, Pipefy has all the necessary features for my use. In my case, for what I need on a daily basis, it covers everything.
Field Office Coordinator at a manufacturing company with 10,001+ employees
Real User
Top 20
Sep 4, 2026
Pipefy system works really well. A potential improvement would be for Pipefy to send a message when something takes, for example, four days with nothing happening or it is still waiting for an answer or needs approval. A notification stating something like 'It is waiting for your answer for ten days or five days' would be helpful. When you receive the message, you can see that you need to check on it. I chose a rating of nine because if the system sent a message when someone is taking more time to approve or it takes five days without making progress, it would be really helpful for the user.
Analista de monitoramento at a financial services firm with 11-50 employees
Real User
Top 10
Sep 4, 2026
An area for improvement in Pipefy is customer support; when I encounter issues, I lack access to human assistance, and I find the training for Pipefy inadequate. The rules and automation often have bugs, which can be frustrating. The interface is acceptable to me; as a coding person, I prefer back-end functionalities and find it useful. While I don't know how to improve the front-end, I would prefer SQL over graphical SQL for its familiarity and would love to see a chatbot feature for low-code development within Pipefy. I would like to see improvements in the chat feature; I don't find the current chat helpful and wish there were better support options available when I need assistance with Pipefy.
Analista de Compras Junior at a tech vendor with 10,001+ employees
Real User
Top 20
Sep 4, 2026
Sometimes there are errors such as outages or instabilities in Pipefy. Sometimes I have to log in two to three times a day. For example, I log in at 8 in the morning to work and by about 3 or 4 in the afternoon, the system goes down, and an error message appears. I then have to close the page, open it again, and log in again. I believe this part could be improved because this kind of error should not happen while someone is using Pipefy.
I think it would be beneficial to see a free demo before purchasing Pipefy. Additionally, the tutorial could always be improved. I would appreciate more online tutorials with greater explanation on how to use Pipefy, especially all the robust features. I would also note that notifying when someone emails us could be helpful. There used to be a notification of how many people wrote in, but with the new update, that is no longer available, and it is very easy to miss notifications.
Software Developer at a legal firm with 1-10 employees
Real User
Top 10
Jun 3, 2026
I believe Pipefy can be improved by clarifying the API calls and making packages for API calls more accessible, because in my organization we have a lot of automation, but we have few API calls, precisely because we have a fixed plan and the organization, in fact, does not need that.
Lean 6 Sigma Consultant at a energy/utilities company with 201-500 employees
Real User
Top 20
May 12, 2026
Pipefy can be improved with processes not only following Kanban styles but other kinds of processes that have more paths, not just a single, direct path, but they have bifurcations. Pipefy can also focus on more dashboards and the way to extract and create indicators in the dashboard section as this appears to be a gap.
Pipefy is a powerful workflow management tool that streamlines and automates processes. It effectively manages tasks, projects, and approvals, while offering flexibility and customization options.
With its user-friendly interface, customizable workflows, and automation capabilities, Pipefy saves time and improves collaboration. Integration options with other tools further enhance data management and collaboration.
Something I would like to see improved in Pipefy is the dashboards. They are good, but they are a little limited. This point is important, and I would also like to see a bit more clarity in the use of AI tokens. Pipefy already offers connection and artificial intelligence tools that help you with your forms and make the process much more intuitive, but it is still a bit obscure regarding consumption, how that consumption occurs, and how to build this in a way that is relatively economical. Another important thing is related to cost. Pipefy's license cost is a high cost compared to other players in the market, but so far it has been worth it. Another thing I would suggest is if they had a white-label option where we could put a bit more of the company's identity. Pipefy already is white label, but the customization options are a little more limited. Turning that into a more attractive page would be nice for some companies so that we can incorporate it into our portals.
I think Pipefy is great and very good; but there is always something to improve and enhance. I believe that at some point it can enhance some aspect much better, which probably no one is even identifying right now. For me, it worked well, but I heard reports from other people that it didn't work very well or that they didn't understand it very well. However, I won't speak with authority about other people; I'll speak about myself.
I have been making adjustments daily. At this specific moment, leadership is still looking for ways to optimize it much more, of course, but I do not feel a lack of features because I have everything at hand there. Whenever there is something I need, I get in touch with the Pipefy team to see if it is possible to make these adjustments. Apparently, at this moment, Pipefy has all the necessary features for my use. In my case, for what I need on a daily basis, it covers everything.
Pipefy system works really well. A potential improvement would be for Pipefy to send a message when something takes, for example, four days with nothing happening or it is still waiting for an answer or needs approval. A notification stating something like 'It is waiting for your answer for ten days or five days' would be helpful. When you receive the message, you can see that you need to check on it. I chose a rating of nine because if the system sent a message when someone is taking more time to approve or it takes five days without making progress, it would be really helpful for the user.
An area for improvement in Pipefy is customer support; when I encounter issues, I lack access to human assistance, and I find the training for Pipefy inadequate. The rules and automation often have bugs, which can be frustrating. The interface is acceptable to me; as a coding person, I prefer back-end functionalities and find it useful. While I don't know how to improve the front-end, I would prefer SQL over graphical SQL for its familiarity and would love to see a chatbot feature for low-code development within Pipefy. I would like to see improvements in the chat feature; I don't find the current chat helpful and wish there were better support options available when I need assistance with Pipefy.
Sometimes there are errors such as outages or instabilities in Pipefy. Sometimes I have to log in two to three times a day. For example, I log in at 8 in the morning to work and by about 3 or 4 in the afternoon, the system goes down, and an error message appears. I then have to close the page, open it again, and log in again. I believe this part could be improved because this kind of error should not happen while someone is using Pipefy.
I think it would be beneficial to see a free demo before purchasing Pipefy. Additionally, the tutorial could always be improved. I would appreciate more online tutorials with greater explanation on how to use Pipefy, especially all the robust features. I would also note that notifying when someone emails us could be helpful. There used to be a notification of how many people wrote in, but with the new update, that is no longer available, and it is very easy to miss notifications.
I believe Pipefy can be improved by clarifying the API calls and making packages for API calls more accessible, because in my organization we have a lot of automation, but we have few API calls, precisely because we have a fixed plan and the organization, in fact, does not need that.
Pipefy can be improved with processes not only following Kanban styles but other kinds of processes that have more paths, not just a single, direct path, but they have bifurcations. Pipefy can also focus on more dashboards and the way to extract and create indicators in the dashboard section as this appears to be a gap.