Some areas for improvement in Qualys Exposure Management include simplifying the learning curve, as understanding the system can be challenging for some users. Other needed improvements are in the UI/UX, simplifying navigation, enhancing reporting flexibility, and better handling of false positives. The learning curve and a need for simpler onboarding materials could also greatly help new users. I believe I have covered all the necessary improvements needed for Qualys Exposure Management that are crucial for organizations today.
System Engineer at a outsourcing company with 10,001+ employees
Real User
Top 5
Aug 7, 2026
The primary issue is with the reporting functionality. Even though we fix vulnerabilities, the reports do not reflect the changes immediately. Sometimes we need to manually run a script to scan the systems before Qualys Enterprise TruRisk Management will update the scan results. The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner. Additionally, there are many metrics for calculating vulnerabilities, such as the Qualys ID, severity scores, CVSS scores, and other metrics. The abundance of information can be confusing. These two aspects are the most significant negatives I have experienced with this tool.
Qualys Enterprise TruRisk Management is a big platform, and the initial deployment is tedious. Licensing and features are somewhat complex for new customers, and that area could be improved.
Senior Manager at a financial services firm with 10,001+ employees
Real User
Top 5
Feb 23, 2026
The live threat intelligence updates in Qualys are good, with updates provided on the last Friday of each month. However, I am not satisfied with Qualys support. The response time is slower than needed. I have raised only technical cases with Qualys. I am comfortable with the GUI and how they have defined it. However, I do require a certain level of technical input, and they take considerable time to provide responses. This typically misses the timeline or the criticality of the particular matter. After three years of working with Qualys, I am familiar with most aspects of the system. When the system misbehaves and I need to raise a case with Qualys, they take an extended amount of time to provide input. Even after that, the response time for scheduling calls to discuss and understand the issue is slow. Overall, they are good. A few bugs once or twice per month is acceptable because no tool is perfect. My primary recommendation is to increase their technical support team to ensure that clients are not impeded or running back and forth. We only raise support when we need urgent assistance or when action needs to be taken immediately. Receiving a response three to seven days later does not align with our needs.
Qualys Enterprise TruRisk Management has a few things that need to be enhanced. First, there is the issue of superseded patches. Superseded means if we miss the current month patch, for example, if we miss the January patch to deploy on a particular server, Microsoft includes January changes in the second month security patch, and then the second month security patch includes all things in March. For example, if we miss two month patches and we directly deploy the March month security patch on a system, the other two patches, such as January and February, will be closed. Superseded means these patches are not deployed on a system, but after the latest one, which we already deployed, the older one does not need to be installed or deployed on a system. Qualys Enterprise TruRisk Management takes a report of each and every vulnerability and shows that the January month patch was not deployed on a system and the February month patch was not deployed on a system. However, that is not a proper scanning method. If we have already deployed the latest patch that includes the older security things or older security parameters and the latest parameters, when we deploy that latest patch, why does Qualys Enterprise TruRisk Management show the older patches also in potential vulnerabilities? That is a main factor that should be improved from Qualys Enterprise TruRisk Management. Second, the remedies provided by Qualys Enterprise TruRisk Management are sometimes not useful most of the time. In that case, we need to troubleshoot or find out the remedies by ourselves. The remedies will also be something that needs to be improved in the system or in the application.
When a customer does not have control over vulnerabilities or architecture and needs a solution that automates this function for the company, it can be difficult to identify the vulnerabilities. Because the case study is of the business model, I think identifying different vulnerabilities is not easy as companies need to be prepared to make decisions in time regarding what affects the business. I focus on areas that could be improved with Qualys Enterprise TruRisk Management.
Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.
Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive...
Some areas for improvement in Qualys Exposure Management include simplifying the learning curve, as understanding the system can be challenging for some users. Other needed improvements are in the UI/UX, simplifying navigation, enhancing reporting flexibility, and better handling of false positives. The learning curve and a need for simpler onboarding materials could also greatly help new users. I believe I have covered all the necessary improvements needed for Qualys Exposure Management that are crucial for organizations today.
The primary issue is with the reporting functionality. Even though we fix vulnerabilities, the reports do not reflect the changes immediately. Sometimes we need to manually run a script to scan the systems before Qualys Enterprise TruRisk Management will update the scan results. The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner. Additionally, there are many metrics for calculating vulnerabilities, such as the Qualys ID, severity scores, CVSS scores, and other metrics. The abundance of information can be confusing. These two aspects are the most significant negatives I have experienced with this tool.
Qualys Enterprise TruRisk Management is a big platform, and the initial deployment is tedious. Licensing and features are somewhat complex for new customers, and that area could be improved.
The live threat intelligence updates in Qualys are good, with updates provided on the last Friday of each month. However, I am not satisfied with Qualys support. The response time is slower than needed. I have raised only technical cases with Qualys. I am comfortable with the GUI and how they have defined it. However, I do require a certain level of technical input, and they take considerable time to provide responses. This typically misses the timeline or the criticality of the particular matter. After three years of working with Qualys, I am familiar with most aspects of the system. When the system misbehaves and I need to raise a case with Qualys, they take an extended amount of time to provide input. Even after that, the response time for scheduling calls to discuss and understand the issue is slow. Overall, they are good. A few bugs once or twice per month is acceptable because no tool is perfect. My primary recommendation is to increase their technical support team to ensure that clients are not impeded or running back and forth. We only raise support when we need urgent assistance or when action needs to be taken immediately. Receiving a response three to seven days later does not align with our needs.
Qualys Enterprise TruRisk Management has a few things that need to be enhanced. First, there is the issue of superseded patches. Superseded means if we miss the current month patch, for example, if we miss the January patch to deploy on a particular server, Microsoft includes January changes in the second month security patch, and then the second month security patch includes all things in March. For example, if we miss two month patches and we directly deploy the March month security patch on a system, the other two patches, such as January and February, will be closed. Superseded means these patches are not deployed on a system, but after the latest one, which we already deployed, the older one does not need to be installed or deployed on a system. Qualys Enterprise TruRisk Management takes a report of each and every vulnerability and shows that the January month patch was not deployed on a system and the February month patch was not deployed on a system. However, that is not a proper scanning method. If we have already deployed the latest patch that includes the older security things or older security parameters and the latest parameters, when we deploy that latest patch, why does Qualys Enterprise TruRisk Management show the older patches also in potential vulnerabilities? That is a main factor that should be improved from Qualys Enterprise TruRisk Management. Second, the remedies provided by Qualys Enterprise TruRisk Management are sometimes not useful most of the time. In that case, we need to troubleshoot or find out the remedies by ourselves. The remedies will also be something that needs to be improved in the system or in the application.
When a customer does not have control over vulnerabilities or architecture and needs a solution that automates this function for the company, it can be difficult to identify the vulnerabilities. Because the case study is of the business model, I think identifying different vulnerabilities is not easy as companies need to be prepared to make decisions in time regarding what affects the business. I focus on areas that could be improved with Qualys Enterprise TruRisk Management.