A significant limitation is that SonicWall Capture Client cannot be installed on smartphones, as there is no mobile version available.Occasionally, the Sentinel engine becomes unresponsive, particularly when customers do not properly restart or shutdown their systems. This requires a hard restart after installation to resolve the issue. Installation on Mac OS can be challenging, requiring multiple attempts due to version compatibility requirements. We must ensure the SonicWall Capture Client version is stable for Mac OS. The RAM usage is higher compared to SentinelOne, utilizing approximately 150 megabytes of memory. This is a common concern from customers, and reducing RAM consumption would be beneficial.
Product Manager at a tech services company with 11-50 employees
Reseller
Top 5
Jun 16, 2025
It is not similar to other products. For XDR, users have to use another product. XDR cannot be used unless MDR services are purchased with SonicWall. If a user has SonicWall MDR services, then they can have XDR as part of the package.
Product Manager at a tech services company with 11-50 employees
Reseller
Top 5
Mar 25, 2025
SonicWall Capture Client could benefit from an improved graphical user interface with more modern and minimal icons. Additionally, one of the drawbacks is that I cannot use Advanced and Premier licenses within a single tenant, which can be problematic when users need to deploy different licenses.
Data Office Protect - DPO at DATATRUSTY TECNOLOGIA
Reseller
Top 5
Aug 7, 2024
I have an advanced license that includes all features. Though we have the license, we cannot use it completely because it is not enabled in the Microsoft tier. It does not make sense. We do not want to buy it separately because the price is different if we buy separate licenses.
The biggest issue with SonicWall Capture Client is network latency. We have a 150-millisecond delay from the SonicWall Capture Client center. SonicWall should put some servers in South America so that we can be closer to the network on the internet. The solution's pricing should be improved, and the solution should be made more feasible.
Network Security Engineer at PT Wahana Piranti Teknologi
Real User
Oct 28, 2022
An area for improvement in SonicWall Capture Client is TenantCloud support. Suppose you want to implement SonicWall Capture Client. You'll have to register it on MySonicWall. Then once your SonicWall Capture Client license expires and you don't want to renew it, you can't delete it from your MySonicWall account, so that's an area for improvement. I'm an expert on endpoint security products such as Kaspersky, Malwarebytes, etc. SonicWall Capture Client is the best endpoint security product I've ever used, so I have no suggestion for additional features for SonicWall Capture Client.
Consultant at a tech services company with 501-1,000 employees
Reseller
Jun 9, 2021
We realized that after deploying it, after installing the SonicWall Capture Client, there was a performance impact on the system. It used to consume a lot of storage and memory, and other resources. That isn't great. It's an aspect we hope gets fixed. It must consume less storage, less CPU, and other resources. In general, the performance issue was the major problem. A user was not able to access his documents, the basic files and all, and that caused a major issue for him. It takes technical support too long to resolve an issue.
SonicWall Capture Client is a unified client platform that delivers multiple endpoint protection capabilities, including next-generation malware protection and application vulnerability intelligence. It leverages cloud sandbox file testing, comprehensive reporting, and enforcement for endpoint protection.
A significant limitation is that SonicWall Capture Client cannot be installed on smartphones, as there is no mobile version available.Occasionally, the Sentinel engine becomes unresponsive, particularly when customers do not properly restart or shutdown their systems. This requires a hard restart after installation to resolve the issue. Installation on Mac OS can be challenging, requiring multiple attempts due to version compatibility requirements. We must ensure the SonicWall Capture Client version is stable for Mac OS. The RAM usage is higher compared to SentinelOne, utilizing approximately 150 megabytes of memory. This is a common concern from customers, and reducing RAM consumption would be beneficial.
It is not similar to other products. For XDR, users have to use another product. XDR cannot be used unless MDR services are purchased with SonicWall. If a user has SonicWall MDR services, then they can have XDR as part of the package.
SonicWall Capture Client could benefit from an improved graphical user interface with more modern and minimal icons. Additionally, one of the drawbacks is that I cannot use Advanced and Premier licenses within a single tenant, which can be problematic when users need to deploy different licenses.
SonicWall Capture Client should use less of our PC's memory, as it tends to slow down the performance.
I have an advanced license that includes all features. Though we have the license, we cannot use it completely because it is not enabled in the Microsoft tier. It does not make sense. We do not want to buy it separately because the price is different if we buy separate licenses.
The biggest issue with SonicWall Capture Client is network latency. We have a 150-millisecond delay from the SonicWall Capture Client center. SonicWall should put some servers in South America so that we can be closer to the network on the internet. The solution's pricing should be improved, and the solution should be made more feasible.
SonicWall Capture Client could be made a little lighter than it currently is in terms of memory consumption.
The solution's management console looks a little bit old. They should improve their user interface.
An area for improvement in SonicWall Capture Client is TenantCloud support. Suppose you want to implement SonicWall Capture Client. You'll have to register it on MySonicWall. Then once your SonicWall Capture Client license expires and you don't want to renew it, you can't delete it from your MySonicWall account, so that's an area for improvement. I'm an expert on endpoint security products such as Kaspersky, Malwarebytes, etc. SonicWall Capture Client is the best endpoint security product I've ever used, so I have no suggestion for additional features for SonicWall Capture Client.
We realized that after deploying it, after installing the SonicWall Capture Client, there was a performance impact on the system. It used to consume a lot of storage and memory, and other resources. That isn't great. It's an aspect we hope gets fixed. It must consume less storage, less CPU, and other resources. In general, the performance issue was the major problem. A user was not able to access his documents, the basic files and all, and that caused a major issue for him. It takes technical support too long to resolve an issue.