I find that while SUSE Manager is generally good, the initial setup and repository synchronization can be a little complex, especially for new users or those working in disconnected environments. Troubleshooting sometimes requires checking multiple logs, and I believe the user interface could be more intuitive for some advanced tasks. Better built-in troubleshooting guidance and easier repository management would improve the overall experience. Additionally, the official documentation is not comprehensive enough; many commands are missing, and it could benefit from screenshots to help with installation, such as adding clients. I believe that more built-in health checks and clearer error messages would greatly assist not just me but everyone in the organization during troubleshooting. Simplifying the proxy configuration and disconnected environment setup would also save time. Overall, the product is stable and works well once it is configured properly.
From an integration perspective, it is difficult to integrate with Jira or any ticketing tool, which is challenging. We didn't try that, but we opened a case with SUSE support, and they said that it requires consultation for this new use case. In terms of support, both response time and knowledge-wise, they need to improve.
Developer Product Marketing Manager at Parity Technologies
Real User
Nov 15, 2021
I really would like to have a broader library of VCP's or playbooks that I can deploy. That's the only thing I would sometimes really need. I'd like a proper code library. I would like to see some AI or machine learning or some mechanism that can predict my potential errors. For instance, if I'm running out of a space in my server X maybe it can raise an alert and tell me, "with the current consumption of a storage in the server in 10 days, you're going to run out of space."
Sales Engineer | Technical Sales | Pre-Sales at SUSE
Vendor
Dec 20, 2021
@reviewer1715967 have you used the Prometheus/Grafana integration yet? If you have any issues that need some extra assistance, please reach out to your SUSE account executive or sales engineer. If you are struggling with that, please reach out to me and I will try my best to get the right people to get in contact with you.
DevOps Software Engineer at Integra Micro Software Services
Real User
Aug 28, 2023
Sometimes, the solution can be very complex, and at some level, you require technical expertise to use it. Some users have reported that the user interface is difficult to navigate. It can be complex and difficult for users who are new to Linux and don't have any technical expertise.
SUSE Manager offers centralized patch deployment, live patching, and embedded monitoring for Linux systems. With support for multiple Linux versions, it automates patch management and compliance, optimizing costs and enhancing system security.Designed to simplify server management, SUSE Manager features a web-based interface that alerts users to potential vulnerabilities. It integrates with SaltStack and supports DevOps workflows, accommodating multiple Linux distributions like Red Hat,...
I find that while SUSE Manager is generally good, the initial setup and repository synchronization can be a little complex, especially for new users or those working in disconnected environments. Troubleshooting sometimes requires checking multiple logs, and I believe the user interface could be more intuitive for some advanced tasks. Better built-in troubleshooting guidance and easier repository management would improve the overall experience. Additionally, the official documentation is not comprehensive enough; many commands are missing, and it could benefit from screenshots to help with installation, such as adding clients. I believe that more built-in health checks and clearer error messages would greatly assist not just me but everyone in the organization during troubleshooting. Simplifying the proxy configuration and disconnected environment setup would also save time. Overall, the product is stable and works well once it is configured properly.
The integration of some functions on cybersecurity could be improved if possible, along with features that can be helpful in disaster recovery.
From an integration perspective, it is difficult to integrate with Jira or any ticketing tool, which is challenging. We didn't try that, but we opened a case with SUSE support, and they said that it requires consultation for this new use case. In terms of support, both response time and knowledge-wise, they need to improve.
There is room for improvement in the documentation. A better description of the initial setup process could enhance user experience.
I really would like to have a broader library of VCP's or playbooks that I can deploy. That's the only thing I would sometimes really need. I'd like a proper code library. I would like to see some AI or machine learning or some mechanism that can predict my potential errors. For instance, if I'm running out of a space in my server X maybe it can raise an alert and tell me, "with the current consumption of a storage in the server in 10 days, you're going to run out of space."
@reviewer1715967 have you used the Prometheus/Grafana integration yet? If you have any issues that need some extra assistance, please reach out to your SUSE account executive or sales engineer. If you are struggling with that, please reach out to me and I will try my best to get the right people to get in contact with you.
Sometimes, the solution can be very complex, and at some level, you require technical expertise to use it. Some users have reported that the user interface is difficult to navigate. It can be complex and difficult for users who are new to Linux and don't have any technical expertise.
I've not explored the entire feature set. However, we have not seen any shortcomings. We sometimes have server issues and need to restart the service.
I can't really say what product or service could be improved because we use limited features.