Technical Services Lead, Cybersecurity Engineer at a financial services firm with 10,001+ employees
Real User
Top 20
Jul 16, 2026
Currently, they are improving significantly, and whenever vulnerabilities arrive, they notify customers. Whenever they upgrade versions, they notify customers. This is very good. Whenever we contact customer support, they provide prompt responses. Everything is good on their end.
Infrastructure Lead at a tech vendor with 10,001+ employees
Real User
Top 5
Jun 25, 2026
Idira IGA platform itself is somewhat complex to understand initially, so the UI and user interface could be simplified. This is one pain point I see. Additionally, an agentic layer could be improved on the platform. Instead of filling many forms to onboard any account or get access permissions, we could use the agent, invoke it, and through conversing naturally with the agent, we could get the access and onboarding completed quickly. This would simplify processes for most of our teams, so these two are the primary improvements I feel should be made. Support is not an issue; however, performance-wise, the application feels somewhat heavyweight. It could possibly be made lighter by improving the underlying backend technology. Adding an additional agentic layer would also help simplify how we interact with the application. The AI capabilities of Idira IGA are not extensively used by us, but I believe the accuracy of the responses we have utilized is good. However, regarding agentic actions, I think there is room for improvement overall on the platform.
I believe CyberArk IGA Powered by Zilla can be improved by simplifying the workflow and the UI for managing access requests and approvals. Additionally, reducing the complexity of onboarding and configurations would enhance better efficiency.
For improvement, I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes. I have heard from colleagues that for some advanced policies, they are still approaching an Accenture vendor, likely due to existing difficulties. The user interface could also be enhanced.
The challenges I face with the implementation of CyberArk IGA Powered by Zilla involve legacy applications and legacy systems, which sometimes present issues. Additionally, custom-built APIs that are not properly structured can be problematic, though CyberArk can help redefine them according to the customer's demands. Integrating CyberArk IGA Powered by Zilla with banking applications such as T24 is very tough to accomplish. When working with the T24 core banking application, the T24 support team is not able to assist much, so I have to find a way to fix the issue myself. The difficulty is not related to the price but rather to the technical integration challenges with these specialized banking systems.
Associate Director at a legal firm with 10,001+ employees
Real User
Top 20
Jan 11, 2026
The first downside is that the central admin console can be improved. Additionally, there is a need for more access to customization. CyberArk IGA Powered by Zilla is lacking in the governance side of identities compared to competitors. More risk management governance policies and features would be beneficial.
There is still no automated way to de-provision access due to a review completion, but they are getting there in terms of making it unified. Right now it is just a one-way integration, importing user lists. I believe they working on it. I can pull a user list in, but when I do a review, the results get sent to a ticket which requires a person to execute. As a result of the review, there is no automation for the removal of access. They are going there, and the next step is to continue to streamline the process operationally and resource-wise. The review process is great. The scope for improvement is more at the results end. It would be great if it could systematically communicate with that end system and remove the requested access automatically.
CyberArk IGA Powered by Zilla is designed to streamline identity governance and administration by automating access controls and compliance processes, enhancing security and efficiency.
Known for its robust capabilities, CyberArk IGA Powered by Zilla offers comprehensive identity governance that simplifies policy enforcement and compliance management. It enables organizations to efficiently manage user access, reducing risks and ensuring secure operations. By leveraging automation, it...
Currently, they are improving significantly, and whenever vulnerabilities arrive, they notify customers. Whenever they upgrade versions, they notify customers. This is very good. Whenever we contact customer support, they provide prompt responses. Everything is good on their end.
Idira IGA platform itself is somewhat complex to understand initially, so the UI and user interface could be simplified. This is one pain point I see. Additionally, an agentic layer could be improved on the platform. Instead of filling many forms to onboard any account or get access permissions, we could use the agent, invoke it, and through conversing naturally with the agent, we could get the access and onboarding completed quickly. This would simplify processes for most of our teams, so these two are the primary improvements I feel should be made. Support is not an issue; however, performance-wise, the application feels somewhat heavyweight. It could possibly be made lighter by improving the underlying backend technology. Adding an additional agentic layer would also help simplify how we interact with the application. The AI capabilities of Idira IGA are not extensively used by us, but I believe the accuracy of the responses we have utilized is good. However, regarding agentic actions, I think there is room for improvement overall on the platform.
I believe CyberArk IGA Powered by Zilla can be improved by simplifying the workflow and the UI for managing access requests and approvals. Additionally, reducing the complexity of onboarding and configurations would enhance better efficiency.
For improvement, I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes. I have heard from colleagues that for some advanced policies, they are still approaching an Accenture vendor, likely due to existing difficulties. The user interface could also be enhanced.
The challenges I face with the implementation of CyberArk IGA Powered by Zilla involve legacy applications and legacy systems, which sometimes present issues. Additionally, custom-built APIs that are not properly structured can be problematic, though CyberArk can help redefine them according to the customer's demands. Integrating CyberArk IGA Powered by Zilla with banking applications such as T24 is very tough to accomplish. When working with the T24 core banking application, the T24 support team is not able to assist much, so I have to find a way to fix the issue myself. The difficulty is not related to the price but rather to the technical integration challenges with these specialized banking systems.
The first downside is that the central admin console can be improved. Additionally, there is a need for more access to customization. CyberArk IGA Powered by Zilla is lacking in the governance side of identities compared to competitors. More risk management governance policies and features would be beneficial.
There is still no automated way to de-provision access due to a review completion, but they are getting there in terms of making it unified. Right now it is just a one-way integration, importing user lists. I believe they working on it. I can pull a user list in, but when I do a review, the results get sent to a ticket which requires a person to execute. As a result of the review, there is no automation for the removal of access. They are going there, and the next step is to continue to streamline the process operationally and resource-wise. The review process is great. The scope for improvement is more at the results end. It would be great if it could systematically communicate with that end system and remove the requested access automatically.