Information Security Manager at a retailer with 10,001+ employees
Real User
Top 5
Nov 22, 2021
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
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Cloud and Data Center Security encompasses solutions designed to protect the data, applications, and critical infrastructure deployed in cloud and data center environments, addressing unique challenges like multi-tenant data isolation and platform vulnerabilities.Cloud and Data Center Security solutions offer comprehensive protection by employing advanced threat intelligence, identity management, and data encryption technologies. These solutions are essential for securing sensitive...
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
Hi @Jairo Willian Pereira, @Rahul Patel, @KashifJamil and @Attila Mate Kovacs,
Do you have any experience with SLAs and possibly can share your knowledge here?
Thanks!