Information Security Manager at a retailer with 10,001+ employees
Real User
Top 5
Nov 22, 2021
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
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CSPM solutions are designed to help organizations secure cloud environments by identifying risks and ensuring compliance with security policies. They automate the detection of discrepancies in cloud settings, offering a comprehensive overview of the cloud infrastructure. CSPM tools enable organizations to manage cloud security by providing visibility into assets, detecting misconfigurations, and ensuring adherence to regulatory frameworks. These solutions integrate with cloud platforms to...
Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book.
If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).
Hi @Jairo Willian Pereira, @Rahul Patel, @KashifJamil and @Attila Mate Kovacs,
Do you have any experience with SLAs and possibly can share your knowledge here?
Thanks!