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Why is Live Chat important for companies?

Ariel Lindenfeld - PeerSpot reviewer
VP Product at PeerSpot
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Find out what your peers are saying about NICE, Text, Zendesk and others in Live Chat. Updated: January 2026.
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Live Chat
Live Chat allows businesses to engage with customers in real-time, enhancing customer support and driving sales. It's a direct communication channel improving customer satisfaction and loyalty. Businesses leveraging Live Chat solutions experience quicker response times and increased customer engagement. This tool is essential for providing immediate assistance, addressing customer inquiries, and resolving issues with efficiency. Live Chat is typically integrated on websites to...
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Live Chat experts

JohanSkibdahl - PeerSpot reviewer
CEO at Etcetera Networks
Jairo Vega - PeerSpot reviewer
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Ahmed ACHOUR - PeerSpot reviewer
General Manager at Beyond IT Services
James Arvidson - PeerSpot reviewer
Managing Partner at CX Partners Inc
Antoneil Phillips - PeerSpot reviewer
Operations Manager at a financial services firm with 11-50 employees
MP
Cx Product Manager at a comms service provider with 10,001+ employees
PD
CTO at a security firm
reviewer2746335 - PeerSpot reviewer
Senior Manager, Contact Center Technology at a financial services firm with 10,001+ employees