Core Skills & Competencies
Salesforce system implementation and administration
I have experience in both Sales Cloud and Service Cloud implementations, however, my biggest strength lies in my ability to align
business processes and needs with the relevant Salesforce functionality.
Operations and IT experience conducting needs analysis to implement sound business systems
Project and change management experience including use of Liquidplanner, an online project management tool
Excellent people/team management skills
Marketing flair
Practical organizational ability
Salesforce Experience
Successful implementations for a number of non profits including, Shine Literacy Trust, Wordworks, FunDza, SAEP, Open Africa, PSP, GGSA, The Property Foundation, Cape Town Science Centre, help2read, Uyavula Project & LEAP, Life Choices, shawco & George Whitefield College. Provided Salesforce consultancy to Afrika Tikkun & Novalis Ubuntu Instititute. Assisting these non profits on how best to use Salesforce for constituent management, fundraising and for monitoring & evaluation
Project Management Experience
Mainframe installation – Kibbutz Nir Eliyahu Israel
Fast Food Franchise - Roll out of two stores and Central Kitchen including building, POS, staffing and entire store opening. Nando’s Harare Zimbabwe
Asset management system implementations at a number of banking institutions Ebiz Harare Zimbabwe
VoIP POP (Point of Presence) Net Qommunicate Harare Zimbabwe
Marketing, development and installation of payment solutions for the medical trade. Nexion Cape Town South Africa
Relocation and consolidation of food and beverage stores moyo Stellenbosch South Africa
Ecommerce website, improved procurement and business processes – Oswald Brothers Cape Town South Africa
Roll out of 20 new literacy Centres – Shine Cape Town South Africa. Salesforce for Non profits implementation
Consulting to NGO’s – Community Environmental Awareness Program and Zuidvaal Cluster Schools Project South Africa
