it_user275361

Director of Operations with 501-1,000 employees
Has 10+ Years Of Experience

Badges

75 Points10 YearsTop 20

User Activity

Over 10 years ago

Answered a question: CA Service Desk vs IBM Maximo

I would sugest you take a look at Cherwell software as well. a fine product and much more accessible financially speaking!!

Almost 11 years ago

Contributed a review of DX Unified Infrastructure Management: With its predefined menu of items to collect and monitor, we're able to define the monitoring needs of new customers.

Almost 11 years ago

Contributed a review of DX Unified Infrastructure Management: With its predefined menu of items to collect and monitor, we're able to define the monitoring needs of new customers.

Almost 11 years ago

Contributed a review of Cherwell Service Management: The Business Process feature allows us to customize an escalation process for different products with their own sets of rules, but mobile access and the UI need improvement.

Projects

Almost 11 years ago

Implementation of Cherwell In ITSM and Business Process

Experience

Reviews

Almost 11 years ago

DX Unified Infrastructure Management

With its predefined menu of items to collect and monitor, we're able to define the monitoring needs of new customers.

Almost 11 years ago

DX Unified Infrastructure Management

With its predefined menu of items to collect and monitor, we're able to define the monitoring needs of new customers.

Almost 11 years ago

Cherwell Service Management

The Business Process feature allows us to customize an escalation process for different products with their own sets of rules, but mobile access and the UI need improvement.

Answers

Over 10 years ago

IT Service Management (ITSM)

CA Service Desk vs IBM Maximo

About me

I have over 15 years working with ITSM solutions, specially related to improving service quality but without direct impact on budget limitations.
WIth knowledge, experience, technology and the right team it is possible to deliver a better IT service within the organizations.

Especializações: ITIL Manager Certified V2, ITIL V3 Expert

Certifications

ITIL MASTER - V2
ITIL v3 EXPERT
ITIL FOUNDATIONS
Knowledge Center Support Principles

Employers

Premier IT Global Services

Education

Estação Business School
Pontifícia Universidade Católica do Paraná
Help Desk Institute - HDI Brasil

Interesting Projects and Accomplishments

Almost 11 years ago

Implementation of Cherwell In ITSM and Business Process