Deep Computer Science education with strong technical background allowed me a successful IT career from Distributed Specialist support to IT Manager, especially on outsourcing for local and overseas customers, delivering technical support with wide tools of different providers as BMC, ORACLE, SAP, IBM and CA. Ability to understand customers providing technical solutions, implementation and create a mutual credibility. Responsible for delivery an outsourced services on high availability environment for different industries as energy, financial, insurance, manufacturing, telecom and distribution. Quality improvements, audit compliance and finance results are often reported to seniors clients executives around the world.
Specialties: Outsourcing, People Management, Customer Relationship, Telecom, ERP, Batch Control.
Fundação Getúlio Vargas
Universidade Estadual de Campinas
Universidade Estadual Paulista Júlio de Mesquita Filho
