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it_user510261

  • Services Consultant at a financial services firm with 501-1,000 employees
  • Has 5-10 Years Of Experience
Badges
75 Points9 YearsTop 20
User Activity
Over 9 years ago
I Check about a Customer Experience Tool, I think the organization have to improve your client experience and if you don't have a tool to view the Improve Points this is so hard to do!!
Over 9 years ago
I have a experience with CA APM and I like this solution, but I agree with Randal if you need a solution to troubleshooting see Dynatrace or if you need a inteligent solution see AppDynamics.
Over 9 years ago
I work with other CA products and I Think the same, the integrations are not the focus, but CA UIM 8.4 integration with CA APM 10 is so good, I see the CA is in the right way, but in relation of the support, I have not problems yet
Over 9 years ago
Projects
Over 9 years ago
Monitor the entire process of implementation of CA
Monitor the entire process of implementation of CA Solutions in a Customer, review the implemetation, manage and support the CA Tools after the project
Experience
About me
Certifications
  • MTA 98-365
  • ITIL
  • CA Nimsoft Monitor r6.6: Administrator 200 Exam
  • CA Service Operations Insight r3.x Advanced Support Training Exam
Employers

VECTRA Consultoria e Serviços
Capgemini
Scopus Tecnologia

Education

IBEU-CE
Universidade Estácio de Sá

Interesting Projects and Accomplishments