- A highly experienced and qualified IT Service Management Professional and software Development, with over 20 years of experience with over 4 years in managerial positions with many achievements in-service support, service delivery, solution development, and project management.
- Among the most valuable competencies that I have are strategic planning, customer orientation, leadership spirit, proactive approach, strong technical, analytical and problem-solving capabilities.
- Experience in building the team capacity and capabilities by focusing on team objectives and goals, keep reviewing their performance achievements, and proactively guiding them toward best outcome.
- Excellent technical and personal skills supported with excellent communication skills.
- Excellent experience in evaluating different solutions (from many prospective such as features, benefits, cost, and required efforts) before proceeding in adopting solutions or partnerships.
- Excellent experience in IT Solutions and services across the following practices:
• Enterprise Resource Planning.
• Information Portals.
• Enterprise Content Management.
• Enterprise Application Integration.
• Customer Relationship Management.
• Enterprise Performance Management.
• Business Process Reengineering and Automation.
- Excellent experience in Sales, Marketing and business development services across the following area:
• Lead generation.
• Requirement analysis.
• Solution formulation.
• Software demos & presentations.
• Negotiating / closing business deals.
• Building solid business partnerships.
- I have extensive IT Consulting knowledge built up in all sectors across the following practices:
• IT Strategy – Strategic / Business Planning.
• IT Service Management – ITIL.
• IT Management – Manage a team of IT Professional staff.
• IT Project Management – PMI, PMO and Microsoft Project.
• IT Training
Specialties: Project Managment
Record and Document Management System
Content Management System
Backlog scanning services
Business Development
Business Process Management
Certified MS Dynamic CRM 4.0
Certified Document Imaging Architect (CDIA+)
ISO 15489 Records Management
Daily Jacket Solutions for Banks (bank Daily-Jacket Archiving Solution)
IT Service Management (ITSM)
OpenText Workflow Server
