KevinO'Rourke

President at CloseReach Ltd.
Has 10+ Years Of Experience

Badges

115 Points5 YearsTop 10

User Activity

Almost 4 years ago

Answered a question: We are looking for BPM or Business Process Design software to connect the top layer of Enterprise Architecture (EA) to processes

Hi, There are several ways you can accomplish this using QualiWare's EA and modeling solution. You can take your top layer of EA and visualize that in QualiWare linking elements at that level to processes and workflows using BPMN or simpler more business friendly…

About 4 years ago

Answered a question: Which is the best and affordable business process simulation software?

I agree with @Ian Ramsay that most process mining tools and monte-carlo sims won't get you what you need. We have had excellent results in projecting costs, savings, identifying waste (time and materials) issues in a service centre/case management scenario, a hardcore food…

About 4 years ago

Answered a question: Which is the best and affordable business process simulation software?

Process simulation has been around for a long time and there are lots of tools that can take BPMN models and iterate through the steps... but frankly, there is not much-added value for your client in doing that. The reason I say this is that the time and cost results coming…

About 4 years ago

Answered a question: What is your recommended IT Service Management (ITSM) tool in 2022?

Cherwell ITSM is your best bet for ticketing, IT asset management, IT asset administration, and IT asset inventory. And now that it is fully integrated with Ivanti's toolset you have future-proofed yourself with the network and endpoint management software as well. Light…

Over 4 years ago

Answered a question: Is it possible to integrate ServiceNow with LeanIX?

ServiceNow is an ITSM tool but does not enable development and operationalization of business/enterprise (process, capability, strategy) and IT architectures (it does handle physical structures but does not integrate with the models that describe the business as a whole…

Over 4 years ago

Answered a question: Is it possible to integrate ServiceNow with LeanIX?

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

Almost 5 years ago

Answered a question: When evaluating Architecture Management, what aspect do you think is the most important to look for?

Many of the answers below focus on technology. What you really need to focus on is the goal of architecture management. Who is the target audience? How will architecture management (however you have defined it) relate to the business goals of this audience? What are you…

Almost 5 years ago

Answered a question: How to export IBM Rational System Architect data into Alfabet Enterprise Architecture Management (by Software AG)?

Hi Bruce, Could definitely help you if you were using QualiWare as an EA toolset. We have a direct conversion routine that brings everything across (diagram geography, objects, relationships, all attribute information, etc.). Regards, Kevin

Almost 5 years ago

Answered a question: Which tool do you recommend for business process modeling only?

I would suggest QualiWare. You can get the easy to use cost-effective web-based QualiWare Plus and Collaboration licenses (details below). Put this in a SaaS cloud for a year (we offer that in North America - see SaaS Pricing Billed Annually - CloseReach Ltd.) while you…

Almost 5 years ago

Replied to Gonzalo Amor What are some of the reasons business process management (BPM) efforts fail?

@Gonzalo Amor In our experience RPA tools are the domain of the IT guys.. they still need a guide governing the design of the automation to meet the business side's needs - that is the value of a BPM or EA tool that also has requirements traceability capabilities. Model…

Almost 5 years ago

Answered a question: What advice do you have for others considering Cherwell Service Management?

We have implemented Cherwell Service Management - once SaaS and once on-premise. SaaS solution was up and running in days with a couple of month's of process customization to follow (organization size was <1,000 employees) The on-premise solution was more involved and…

Almost 5 years ago

Answered a question: Any experience on newer/low-cost cloud based EA Modelling Tools?

Still looking for a low cost Cloud offering - CloseReach offers fully functional EA/BPM subscription based QualiWare deployment hosted on Azure with web publishing of all content. Don't need to be an EA tool expert - start with the easy to use web modeling tool. The STARTER…

Almost 5 years ago

Answered a question: What Business Process Management (BPM) workflow solution would you recommend for others?

BPM does not exist in isolation and needs to align/integrate with other IT and business initiatives. We recommend QualiWare to our customers. The easy to use web interface easily accommodates all parts of the organization from content consumers to business management as well…

Almost 5 years ago

Answered a question: RPA vs BPM: do they complement each other?

RPA is only part of the organization's automation activities. Cannot exist in isolation and needs to be incorporated into service improvement activities and overall organization strategy.

Almost 5 years ago

Answered a question: RPA vs BPM: do they complement each other?

Definitely complimentary. BPM is all about process improvement, organizational collaboration and implementing organizational change. RPA Automation of a bad process does not make it a better process - just means that you are doing things poorly faster and with perhaps less…

Almost 5 years ago

Replied to Gonzalo Amor What are some of the reasons business process management (BPM) efforts fail?

@Gonzalo Amor Not sure I agree with you since BPM is all about process improvement, organizational collaboration and implementing organizational change. Automating a bad process does not make it a better process - just means that you are doing things poorly faster and with…

Almost 5 years ago

Answered a question: Any experience with Strategic Project Portfolio Management Solutions?

We have large and small Canadian customers using QualiWare as their Project and Application Portfolio management solution. Very flexible and comprehensive solution that can be easily configured to meet your needs. Simple browser interface for maintaining and analyzing the…

Over 5 years ago

Answered a question: What are some of the reasons business process management (BPM) efforts fail?

In our experience, BPM initiatives fail for two key reasons, firstly lack of a business champion - IT might think it's a good idea or a hot topic but without business buy-in and a C-level (or equivalent) champion you are on the road to oblivion. The second reason is lack of…

Over 5 years ago

Answered a question: BPM Tools: What is the best alternative to Signavio?

I must admit I am a bit biased but QualiWare is the tool that you are looking for. Whether for just business process management (using any number of notations including BPMN), to add risk management with controls, or as a full-blown Enterprise Architecture tool that can feed…

Projects

Over 5 years ago

Enterprise Architecture Tool Implementation

QualiWare Enterprise Architecture Tool Implementations - multiple organizations

Almost 5 years ago

Implemented Enterprise Architecture software

Implemented QualiWare Enterprise Architecture software for Department of National Defence (Canada) which involved custom development of new metamodels (diagrams, templates), software deployment and support on multiple networks (unclassified, secret and top secret)…

Almost 5 years ago

Implemented Cherwell Service Management

Experience

Other Skills

Enterprise Architecture, Business Process Management, Quality Management, Application Portfolio Management, Risk Management

Answers

Almost 4 years ago

Business Process Management (BPM)

We are looking for BPM or Business Process Design software to connect the top layer of Enterprise Architecture (EA) to processes

About 4 years ago

Business Process Design

Which is the best and affordable business process simulation software?

About 4 years ago

Business Process Design

Which is the best and affordable business process simulation software?

About 4 years ago

IT Service Management (ITSM)

What is your recommended IT Service Management (ITSM) tool in 2022?

Over 4 years ago

Help Desk Software

Is it possible to integrate ServiceNow with LeanIX?

Over 4 years ago

Help Desk Software

Is it possible to integrate ServiceNow with LeanIX?

Almost 5 years ago

Enterprise Architecture Management

When evaluating Architecture Management, what aspect do you think is the most important to look for?

Almost 5 years ago

Enterprise Architecture Management

How to export IBM Rational System Architect data into Alfabet Enterprise Architecture Management (by Software AG)?

Almost 5 years ago

Business Process Design

Which tool do you recommend for business process modeling only?

Almost 5 years ago

Help Desk Software

What advice do you have for others considering Cherwell Service Management?

Almost 5 years ago

Enterprise Architecture Management

Any experience on newer/low-cost cloud based EA Modelling Tools?

Almost 5 years ago

Business Process Management (BPM)

What Business Process Management (BPM) workflow solution would you recommend for others?

Almost 5 years ago

Robotic Process Automation (RPA)

RPA vs BPM: do they complement each other?

Almost 5 years ago

Robotic Process Automation (RPA)

RPA vs BPM: do they complement each other?

Almost 5 years ago

Project Portfolio Management

Any experience with Strategic Project Portfolio Management Solutions?

Over 5 years ago

Business Process Management (BPM)

What are some of the reasons business process management (BPM) efforts fail?

Over 5 years ago

Business Process Management (BPM)

BPM Tools: What is the best alternative to Signavio?

About me

Personal experience: Over 40 years IT, project management and business experience with the last 11 years in the business/IT architecture, business process management and quality management space. Extensive experience with enterprise archite4ct and quality management tools and deployments working with organizations of all sizes. Customer focused approach and can deal with all levels from C-Suite to Operations.

Company (CloseReach) experience: Manages a high-performance team of EA, BPM and Quality Management/Compliance specialists.

Have an EA question, experiencing difficulty building a digital twin, need help with BPM, application portfolio management, quality management systems or proving the value of all of the above to senior management, please call me - we can help.

Employers

CloseReach Ltd. (EA specialists) 2004-2021

Education

B.Math, University of Waterloo

Interesting Projects and Accomplishments

Over 5 years ago

Enterprise Architecture Tool Implementation

Almost 5 years ago

Implemented Enterprise Architecture software

Almost 5 years ago

Implemented Cherwell Service Management