No more typing reviews! Try our Samantha, our new voice AI agent.
RP

RahulPriyadarshy

  • Solution Architect ITSM Tools at a tech services company with 10,001+ employees
  • Has 10+ Years Of Experience
Badges
35 Points7 Years
User Activity
Almost 7 years ago
Answered a question: What Is The Biggest Difference Between BMC Helix and ServiceNow?
BMC Helix- BMC Applications As Service (ITSM, Discovery, Monitoring) deployable on any cloud as per your choice using Containers. I think BMC is now making things to work in Cloud and work as SaaS ServiceNow- Hosted on in Its own Dcs . You do not have Choice to Choose…
Almost 7 years ago
Answered a question: What is the cost of implementation and maintenance of ServiceNow?
Upgrade is seamless and with very less problem if I compare with Other Product like Remedy etc. Like every upgrade few basic things to follow. How Old your version is , How much customization is done in ServiceNow. More the customization more the cost both development and…
Answers
Almost 7 years ago
Help Desk Software
What Is The Biggest Difference Between BMC Helix and ServiceNow?
Almost 7 years ago
Help Desk Software
What is the cost of implementation and maintenance of ServiceNow?
About me

• Working as Solution Architect for ITSM Solutions implementation for On Premise and Cloud based Service Management Tools (Service Now , BMC Remedy)
• End to End Design & Implementation of ITSM Tools for Service Now & Remedy including integration points
• 9 ITSM (Service Now and Remedy) end to end implementation experience across the geography
• Multiple Domain Separated Service Now Implementation for Managed Services (Kingston, Madrid)
• CMDB Design and Implementation for customers in Service Now and remedy
• Integration of ITSM tools with Discovery tools(ADDM,SCCM,Device 42)
• Integration of ITSM tools with monitoring Solution (HP OV, Solarwinds, IBM Tivoli,BMC True sight)
• Integration of ITSM tools with another ITSM Tools using Dell Boomi esb and Web Services
• Integration of ITSM Tools with email and Active Directory for Authentication (AD and ADFS)
• Service Now Integration with Google Home Device for Voice
• Implemented Domain Separated Multi Tenant Service Now Instance for Private Cloud

Certifications
  • BMC Remedy ITSM Certified Service Now Administration Certified
Education

Master In Computer Application
Bachelor In Computer Application