Compare Adobe vs Twilio

Adobe

Based on 216 reviews.

Twilio

Based on 34 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

Adobe Analytics

Philips, WestJet

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Popular Solutions

Adobe Workfront

11 reviews

Adobe Commerce

5 reviews

Adobe Experience Manager

13 reviews

SendGrid

12 reviews

Segment

5 reviews

Twilio

5 reviews

Top Industries

Financial Services Firm

13%

Construction Company

Manufacturing Company

Computer Software Company

Manufacturing Company

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris French
Manager, Enterprise Workfront Team at Capital One
The way that my company uses Adobe Workfront is primarily as a marketing solution for project management. We use it...
Read full review of Adobe Workfront »
Hilax Chamberlain
Digital Marketing Manager at Ford Motor Company
Adobe Experience Manager is one of the most powerful and scalable CMS platforms I have ever used. It serves as our...
Read full review of Adobe Experience Manager »
Andrew Christodoulou
Principal Product Manager at Swoon
There are two separate companies that I've worked with. One was part of an off-price fashion marketplace when Adobe...
Read full review of Adobe Commerce »
Bishen Gosai
Acrobat Sign Specialist at Learning Curve
My main use case for Adobe Sign internally from an organization perspective is that I have set up a customer...
Read full review of Adobe Sign »
Somnath-Shelke
Tech Architect at a tech vendor
My main use case for Adobe Web Experience Management is for static websites. Recently, it has been started for...
Read full review of Adobe Web Experience Management »

Review 1 of 5

Amrit Dash
Automation Engineer at a educational organization
SendGrid is used to maintain all dynamic templates that are used throughout various channels and modes of campaigns...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
We have our systems in various clouds. One of them is Google Cloud. We use Twilio for voice support. We also use...
Read full review of Twilio »
Anonymous User
Web and marketing automation specialist at a logistics company
Segment is currently the main customer data source of truth and the CDP we use. Our CDP has become more important...
Read full review of Segment »

Review 1 of 3

Customer Service

Bishen Gosai
Acrobat Sign Specialist at Learning Curve
I use the support from Acrobat Sign on a regular basis. They are highly efficient. I rate the support from Acrobat...
Read full review of Adobe Sign »
Shashikant Waghmode
Senior Analyst at a manufacturing company
Adobe is providing really good support. I give them a ten out of ten on that.
Read full review of Adobe Target »
Graham Sprague
Sr. Manager/Adobe Workfront Fusion Developer at Staples, Inc.
We had enterprise-level tech support, which was satisfactory. Support generally responded within twenty-four hours,...
Read full review of Adobe Workfront »
Pritam Deb
Senior Analyst at Accenture the Netherlands
In my company, we had a separate team from the client side that used to take care of the things associated with the...
Read full review of Adobe Campaign »
Gaurav Mishra
Sr Consultant at HCL Technologies
I'm able to resolve issues myself, so I haven't contacted the technical support team for Adobe Experience Manager.
Read full review of Adobe Experience Manager »
Hilax Chamberlain
Digital Marketing Manager at Ford Motor Company
My experience with customer support has been extremely positive. When reaching out to them, they respond quickly and...
Read full review of Adobe Experience Manager »
Aleksander Kocev
Creative Director at Los Angeles Kings
The solution’s technical support is good.
Read full review of Adobe Creative Cloud for Business »
David Angyalosi
Workfront SME at _VOIS Marketing
I rate Adobe support nine out of 10. They're at the top of their game. When you contact them, they pick up the phone...
Read full review of Adobe Workfront »
AnkitSingh5
Lead Analytics Engineer at Brillio
Customer support is quite slow and needs to be available 24/7. It is necessary to wait more than a day for a solution...
Read full review of Adobe Target »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I have actually used the customer support. Magento has an extension system also, where you can publish your extension...
Read full review of Adobe Commerce »
Fabiana GO
Adobe solutions Architect at BUYSOFT DO BRASIL LTDA
When I buy for my clients, my clients ask about support from Adobe or some other support for the solution. I tend to...
Read full review of Adobe Connect »
JoaoGeorge
Director of Strategy at Minitel SA
My experience with technical support has been fine.
Read full review of Adobe Flash [EOL] »
Anonymous User
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Anonymous User
Traffic Manager at a tech company
Customer Service: We have Platinum support, and are very well looked after. Our customer service representative is...
Read full review of Adobe Workfront »
Monvick Teja
N\A at a consultancy
I have contacted the customer service in a recent block that I faced with the AWS launch.
Read full review of Adobe Target »
Anonymous User
IT Admin at a logistics company
Customer Service: They are really helpful. They are experts in their product and they will immediately identify when...
Read full review of Adobe Workfront »
Antony Jero
Programmer at Labcorp
I have connected multiple times with technical support for API-oriented queries. In my initial days, I raised queries...
Read full review of Adobe Workfront »
Anonymous User
Sr Project Manager-Resource & Infra
Customer Service: Very good! There are easy ways to submit "help"-type tickets and they are always picked up within...
Read full review of Adobe Workfront »
Anonymous User
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Researcher
SDE at a tech vendor
We have reached out to Adobe support a few times, mainly for licensing clarification and configuration issues. The...
Read full review of Adobe ColdFusion »
Jianjun (J.J.) Fu
VP at a financial services firm
Adobe support is good.
Read full review of Adobe Target »
Anonymous User
VP Marketing at a financial services firm
Customer Service: The customer service is great once you get the right person on the phone. Sometimes the person...
Read full review of Adobe Workfront »
Anonymous User
Director, Service Training at a construction company
Adobe has a VAR system, where they have authorized resellers and dealers. Our first call is to the dealer, and they...
Read full review of Adobe Connect »
Anonymous User
Business Technology Manager at a government
Support is quite good. It has been top-notch.
Read full review of Adobe Sign »
Ketan Sahasrabudhe
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
Support for Adobe Experience Manager is good. I would rate it 8. They are always supportive.
Read full review of Adobe Experience Manager »
Anonymous User
Workfront developer at a tech vendor
The customer service is pretty good. When we raise technical issues with Adobe Workfront, they respond based on...
Read full review of Adobe Workfront »
Anonymous User
Project Manager at a consultancy
We are a partner and have dedicated Adobe Experience Manager support for the products we currently use.
Read full review of Adobe Experience Manager »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
SaiKrishna3
AEM Specialist at Pearton
I rate the technical support a seven out of ten.
Read full review of Adobe Target »
Anonymous User
Enterprise Cloud Cost Over And Visibility Parts at a manufacturing company
The customer support for Adobe Captivate is excellent.
Read full review of Adobe Captivate »

Review 1 of 30

Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
Dipak Raghuwansi
Director Of Engineering at MakeStories
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Sufyan Aslam
Senior Full Stack Developer at Ayraxs Technologies LLP
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
Faisal Ejaz
Senior Software Engineer at a tech services company
The customer support for SendGrid is better.
Read full review of SendGrid »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Niranjan Sharma
Software Developer at a healthcare company
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Read full review of SendGrid »
Bukunmi Bukunmi
Software Engineer at Sync Study
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »
Ayesha Waris
Senior Software Engineer at a government
Customer support is fantastic.
Read full review of Segment »
Vaibhav_Vaibhav
Senior Product Manager at Optiblack
The user interface is good, pricing is decent, and the support is also great. I received my reply from Segment...
Read full review of Segment »
AliAli12
Research Associate at a consultancy
I do not currently engage with customer support; I typically obtain information and help from the content already...
Read full review of SendGrid »
Adambalys Adambalys
Technical Writer
The documentation is fine, and we have not really had an issue where we needed to use the support system. For...
Read full review of Segment »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Pramod Kumar
Senior Software Engineer at a recruiting/HR firm
Customer support is also nice.
Read full review of SendGrid »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »
Anonymous User
Web and marketing automation specialist at a logistics company
Segment has impacted our organization positively. First of all, we have meetings with them where they give a lot of...
Read full review of Segment »
Adrian Gaborek
Software Engineer at a tech services company
I never had to contact SendGrid's customer support. There is nice documentation that answers a lot of questions, as...
Read full review of SendGrid »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Anonymous User
Marketing at a manufacturing company
I have never had to contact SendGrid's customer support except maybe once because there was a problem with the name...
Read full review of SendGrid »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »

Review 1 of 27

Technical Support

No Data Available

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