Compare AvePoint vs ConnectWise

AvePoint

Based on 20 reviews.

ConnectWise

Based on 81 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Meetings Pro

Sitowise, Friesland Campina

ScreenConnect

Jon Rosen Systems

Popular Solutions

AvePoint Cloud Backup

4 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

ScreenConnect

1 reviews

ConnectWise PSA

1 reviews

ConnectWise Automate

0 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Retailer

Computer Software Company

11%

Performing Arts

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Sean Saeb
Partner and CIO at a tech services company
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at a tech services company
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Customer Service

Richard Banks
Microsoft 365 Product Manager at a legal firm
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Hendrik Belitz
Owner at a consultancy
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at a tech services company
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at a tech services company
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at a tech services company
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at a tech services company
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Marios Georgiou
Director at a computer software company
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at a government
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »

Review 1 of 12

Sean Saeb
Partner and CIO at a tech services company
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Cobus Burgers
Managing Director at a tech services company
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ScreenConnect »
Rick Maiolo
Director of Business Development at a tech services company
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
Founder
Haven't needed it.
Read full review of ScreenConnect »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Chris Walters
VoIP Network Engineer at a tech services company
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise PSA »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ScreenConnect »
Anonymous User
Franchise Operations Specialist at a recreational facilities/services company
Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away...
Read full review of ScreenConnect »
David Hetherington
Manager, Technical Team at a tech services company
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat...
Read full review of ConnectWise RMM »
Matt Ellery
Principal Consultant at a consultancy
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ScreenConnect »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ScreenConnect »
Tom Cross
President at a tech services company
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »
Anonymous User
CEO
Technical support is fine.
Read full review of ScreenConnect »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ScreenConnect »
Anonymous User
CTO at a tech company
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ScreenConnect »
Tushar Shelar
CEO at a tech services company
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ScreenConnect »
Anonymous User
Senior Technical Support Specialist at a tech services company
I would give the technical support a 8/10. It has some great functions but coming from my past experience of using...
Read full review of ScreenConnect »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ScreenConnect »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Elmira Iravani
Network Administrator at a tech services company
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ScreenConnect »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ScreenConnect »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »

Review 1 of 30

Technical Support

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