Compare BeyondTrust vs Thales

BeyondTrust

Based on 128 reviews.

Thales

Based on 16 reviews.

Latest Research

Buyer's Guide

RSA Authentication Manager vs. Thales Authenticators

February 2026

RSA Authentication Manager vs. Thales Authenticators

Updated: February 2026

Overview

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

CRYPTOCARD BlackShield

Fujitsu, Cisco, Kodak, Honeywell, Canon, BT, Airbus, Pitney Bowes, Philips, Ericsson, Texas Instruments, Sungard, Shell, Bae Systems, Epson, Brocade, Siemens

Thales Authenticators

Standard Chartered Bank (SCB)

Popular Solutions

BeyondTrust Remote Support

2 reviews

BeyondTrust Endpoint Privilege Management

6 reviews

BeyondTrust Password Safe

8 reviews

Thales Authenticators

1 reviews

Thales SafeNet Trusted Access

0 reviews

Gemalto Protiva [EOL]

0 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

Financial Services Firm

19%

Computer Software Company

Comms Service Provider

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
In Bangladesh, BeyondTrust Endpoint Privilege Management (EPM) is widely adopted for securing privileged access...
Read full review of BeyondTrust Endpoint Privilege Management »
PawanShirose
Associate Security Consultant at a tech services company
I am working on both BeyondTrust Password Safe and the PRA (Privileged Remote Access). I have three years plus...
Read full review of BeyondTrust Password Safe »
Hahn Rolf
CEO at a security firm
Normally, my customers use the solution with their internal service desk to support their employees, whether at their...
Read full review of BeyondTrust Remote Support »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
The use case for BeyondTrust Privileged Remote Access is to provide access to vendors without a VPN.When...
Read full review of BeyondTrust Privileged Remote Access »
Yacov Ben-Moshe
Contractor at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »

Review 1 of 5

Emad MuhammadSalem
Senior Cybersecurity Engineer at a tech services company
We installed Thales Luna HSM and generated the partitions to integrate with multiple databases like Mongo, Oracle,...
Read full review of Thales Luna HSM »
GauravMathur
Vice President Information Technology at a tech services company
We have used the solution for our disaster prevention. We are using it for our VPN only.
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
The main use case involves transactions happening in banking environments. We are using it only for transaction-based...
Read full review of Thales payShield »
Anonymous User
Data Protection at a insurance company
I use the system to encrypt sensitive data or crown jewel data stored in various places within organizations. For...
Read full review of Vormetric Application Crypto Suite »
Ravi Chandarana
IT manager at a construction company
We primarily use the solution to encrypt data. We deploy the solution with an agent. With the help of an agent, we do...
Read full review of Vormetric Data Security Platform [EOL] »

Review 1 of 5

Customer Service

Muhammad Baber
System Administrator at a retailer
The technical support is very supportive. The support persons help us every time we ask them for help.
Read full review of BeyondTrust Endpoint Privilege Management »
Gary Jolley
PAM Architect at a tech services company
The technical support and customer services are phenomenal. There were instances when we experienced outages during...
Read full review of BeyondTrust Password Safe »
Gary Jolley
PAM Architect at a tech services company
I used their email support, which is very good.
Read full review of BeyondTrust Endpoint Privilege Management »
Sorin Hrincu
PAM SecOps Team Manager at a tech vendor
We have regularly scheduled calls with a technical account representative every two weeks, and we are in constant...
Read full review of BeyondTrust Privileged Remote Access »
Anil Kumar 1
PAM Security Consultant at a tech services company
The solution's technical support is good. Whenever we raise any case, they try to solve it as soon as possible.
Read full review of BeyondTrust Privileged Remote Access »
Ali Zeeshan Hasnain
Associate Security Engineer at a security firm
There is good documentation available so if I'm missing anything the BeyondTrust site documentation has all the answers.
Read full review of BeyondTrust Remote Support »
Lance Jones
Information Technology Operations Manager at a educational organization
I have used their support. Every time I've used it, they have been very useful and beneficial. It has not been one of...
Read full review of BeyondTrust Privileged Remote Access »
NasirAkbar
Presales Engineer at a tech services company
I rate the support of BeyondTrust Endpoint Privilege Management a seven out of ten. I did not work with them much,...
Read full review of BeyondTrust Endpoint Privilege Management »
PawanShirose
Associate Security Consultant at a tech services company
I sometimes face issues with BeyondTrust Password Safe, particularly with the automation scripting for PS Automate....
Read full review of BeyondTrust Password Safe »
Ali Zeeshan Hasnain
Associate Security Engineer at a security firm
I've dealt with technical support in the past, and they are quite good. When I had a critical case, they were...
Read full review of BeyondTrust Password Safe »
Mohammed-Talukdar
Lead Cyber Security Architect at a tech services company
The customer service and support were always very good. When I was a customer, we had a systems integrator partner...
Read full review of BeyondTrust Endpoint Privilege Management »
Sean Rall
Lead Developer at a computer software company
They are very technical. I have only engaged with support twice when we were migrating from an older appliance to a...
Read full review of BeyondTrust Privileged Remote Access »
Adhiseshan Gunasekaran
Technical Lead at a financial services firm
I would rate technical support as nine out of ten. Technical support is really good. If we need help, we contact...
Read full review of BeyondTrust Password Safe »
Anonymous User
Information Security Manager at a financial services firm
With the exception of Macs, technical support is very helpful.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
Senior Specialist at a tech services company
Some of them are very good, and some of them are not good. Sometimes, you get a quick resolution, but sometimes, it...
Read full review of BeyondTrust Endpoint Privilege Management »
Nestor Mauricio PenaTorres
Project Manager at a financial services firm
We had local support and nothing more.
Read full review of BeyondTrust Remote Support »
Anonymous User
Senior Account Executive at a tech services company
The technical support is excellent. Bomgar also offers a very rich, technical documents website online. Their support...
Read full review of BeyondTrust Remote Support »
Anonymous User
Identity and Governance Access Lead
Customer Service: Very good. Technical Support: Very good
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Identity Management Consultant at a tech services company
Technical support is 7/10. They are generally good but in my experience slow to respond on product issues.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
Head of Communications
We deal with a person from the vendor to handle our maintenance, and we never have to contact technical support...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
I.S. Architect at a insurance company
Their technical support is not that bad, but it can be improved.
Read full review of BeyondTrust Password Safe »
Anonymous User
Director CTO Office at a tech services company
I don't deal with technical support but I haven't heard any complaints. I think they're okay.
Read full review of BeyondTrust Remote Support »
Anonymous User
Senior Solutions Engineer at a tech services company
I would give technical support a rating of 10/10. They are 100% U.S. based in Austin Texas. Their guys are top notch.
Read full review of Leiberman RED Identity Management [EOL] »
Adrian Szwejkowski
Global Endpoint Manager at a manufacturing company
Technical support has been very valuable. We are happy with the level of support.
Read full review of BeyondTrust Remote Support »
PeterNguyen
PAM Consultant at a insurance company
Their documentation is not very detailed. A lot of time, we have to go through their professional service. We do get...
Read full review of BeyondTrust Password Safe »
Hiren Mistry
Cybersecurity Architect
I didn't like it at all, but that was about two years ago. I'm not on the site anymore. I was the architect, and...
Read full review of BeyondTrust Password Safe »
Anonymous User
Presales manager at a security firm
Based on the feedback from my colleagues who have never complained about the technical support, I would say that the...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Tech Support Manager at a retailer
Customer Service: 10++++ Technical Support: 10++++++
Read full review of BeyondTrust Remote Support »
PHILIP OLANIYAN
Relationship Manager at a tech services company
The technical support is very good.
Read full review of BeyondTrust Password Safe »
Anonymous User
Cybersecurity Architect at a tech vendor
This product is backed up by excellent, very knowledgeable support.
Read full review of BeyondTrust Privileged Remote Access »

Review 1 of 30

Gustavo Merighi
Automation and Telecommunications Analyst at a energy/utilities company
The technical support services are good.
Read full review of Thales Authenticators »
GauravMathur
Vice President Information Technology at a tech services company
I've never dealt with technical support. I cannot speak to how helpful or responsive they are when it comes to...
Read full review of Thales SafeNet Trusted Access »
Emad MuhammadSalem
Senior Cybersecurity Engineer at a tech services company
We rate the technical support a seven out of ten. We rated them a seven because they answer immediately when we are...
Read full review of Thales Luna HSM »
Emad MuhammadSalem
Senior Cybersecurity Engineer at a tech services company
I communicate with Thales payShield technical support when needed. Sometimes we face challenges that require...
Read full review of Thales payShield »
Anonymous User
Senior Product Specialist at a tech services company
Gemalto Technical support is very professional and very quick in giving you a good answer and solving any issues that...
Read full review of Gemalto Protiva [EOL] »
Ravi Chandarana
IT manager at a construction company
We use technical support via an automatic portal. I've reach out many times to support. When I've asked them...
Read full review of Vormetric Data Security Platform [EOL] »
Ravi Chandarana
IT manager at a construction company
Technical support rates between six and seven out of ten. They take some time to respond due to their high number of...
Read full review of Thales payShield »
Mikhail Rozhnov
CTO at a tech services company
The technical support is at a high level.
Read full review of Thales Authenticators »
Ravi Chandarana
IT manager at a construction company
Customer support is reasonable on the whole but it could be improved.
Read full review of Vormetric Application Crypto Suite »
Anonymous User
Service Delivery Manager at a healthcare company
The support has been very good with this solution.
Read full review of Thales Authenticators »
Anonymous User
Regional Sales Manager at a tech services company
The level of support depends on the type of contract you have. You can pay for support 24/7, we chose to have support...
Read full review of Thales SafeNet Trusted Access »
Anonymous User
Data Protection at a insurance company
Support could be improved. It depends on the support level you purchase, as they don't have set SLAs. The system is...
Read full review of Vormetric Application Crypto Suite »
Paul Connaire
RAS Team Lead at a tech services company
From the perspective of generalized support, they are perfect. Obviously, with any company, there are specifics in...
Read full review of Gemalto Protiva [EOL] »

Review 1 of 13

Technical Support

No Data Available

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