Compare Bitdefender vs SonicWall

Bitdefender

Based on 158 reviews.

SonicWall

Based on 295 reviews.

Latest Research

Buyer's Guide

Bitdefender Total Security vs. SonicWall Capture Client

December 2025

SonicWall Capture Client vs. Bitdefender Total Security

Updated: December 2025

Buyer's Guide

Bitdefender GravityZone EDR vs. SonicWall Capture Client

December 2025

SonicWall Capture Client vs. Bitdefender GravityZone EDR

Updated: December 2025

Buyer's Guide

GravityZone Business Security vs. SonicWall Capture Client

December 2025

SonicWall Capture Client vs. GravityZone Business Security

Updated: December 2025

Buyer's Guide

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

December 2025

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

Updated: December 2025

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Bitdefender Sandbox Analyzer

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

Bitdefender GravityZone EDR

9 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

5 reviews

SonicWall NSa

14 reviews

SonicWall TZ

9 reviews

SonicWall NSv

22 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Manufacturing Company

Government

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Wesam Qashou
Senior Systems Engineer at a government
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Rias Majeed
CTO at a tech services company
I am using Bitdefender GravityZone Enterprise Security for endpoints. The solution is implemented for our customers.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Sr.Engineer at a financial services firm
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

Just Asking
Owner at a tech vendor
I can't comment on my experience with customer service and support because we have our own local support.
Read full review of Bitdefender GravityZone EDR »
Neel Pardeshi
Associate Network L1 at a tech services company
I've never personally contacted technical support.
Read full review of Bitdefender GravityZone EDR »
Sandeep Ramachandran Nair
Director Sales & Support at a tech services company
I've never had a reason to contact technical support so far. Everything has been running smoothly. I'm very...
Read full review of Bitdefender Total Security »
Wesam Qashou
Senior Systems Engineer at a government
GravityZone's technical support is exemplary. Cases are primarily handled by engineering-level personnel, and if...
Read full review of GravityZone Business Security »
Subbu Madhira
CEO at a tech company
I never had any problems as far as support is concerned. I only took some support at the initial installation because...
Read full review of Bitdefender MDR »
Abdi-Hamid Hassan
Innovation & Development Support at a manufacturing company
Technical support has been stable. I have not even had to interact with the technical team of Bitdefender. It has...
Read full review of Bitdefender GravityZone Enterprise Security »
SimonClark
Cyber Security Advisor - Director at a cloud solution provider
We handle the majority of tech support. I have firsthand knowledge of it. They're responsive, intelligent, and...
Read full review of Bitdefender GravityZone EDR »
Robin Cook
MSP Partner Manager at a computer software company
The technical support from Bitdefender would receive an eight.
Read full review of Bitdefender Total Security »
Anna Moshchitskaya
GRC & Cyber Security Consultant at a computer software company
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
BarryGreene
Owner at a tech services company
I've never needed to use their support.
Read full review of GravityZone Business Security »
Marcin Bełzowski
IT Manager at a tech services company
We use a partner for the support for Bitdefender GravityZone Elite and they are helpful. However, we write to a...
Read full review of GravityZone Business Security »
Kamel Ahmed
Senior Operator at a energy/utilities company
The technical support is good. It is as good as Kaspersky’s technical support. I rate the technical support an eight...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Jay Barwick
President at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Antonio Galvao
CIO at a tech services company
Sometimes the response takes more time than usual because level three support does not exist in Brazil.
Read full review of Bitdefender GravityZone Enterprise Security »
Robert Nevans
CEO at a tech services company
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
WalterMhlongo2
IT Consultant at a insurance company
We do not have any issues with the support. We are an enterprise customer. We get support in every country. We get...
Read full review of Bitdefender GravityZone EDR »
Jay Barwick
President at a wholesaler/distributor
I have called technical support once. I rate the support from Bitdefender GravityZone Enterprise Security a nine out...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Security Technician at a government
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone EDR »
DavidNeel
Chief Technology Officer at a computer software company
The technical support is average. They were not any better or worse than any other endpoint protection support...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Network Administrator
I would rate the technical support as an eight out of 10. More flexibility from the technical staff would be very...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
General Manager at a computer software company
The solution has a local technical support office that responds within 30 minutes, which is satisfactory. I would...
Read full review of Bitdefender GravityZone EDR »
Ian Skibbe
Channel Manager at a tech services company
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and...
Read full review of Bitdefender GravityZone EDR »
Saranjit Kainth
Head of IT at a tech services company
We need to pay extra for support, but it is outstanding.
Read full review of Bitdefender GravityZone Enterprise Security »
Brent Lindke
Co-Owner at a tech company
We have been very happy with Bitdefender GravityZone Elite technical support. With the initial setup, we only had one...
Read full review of GravityZone Business Security »
Anonymous User
Business Development & Marketing Manager at a tech vendor
The technical support is good, with a rating of eight out of ten. The response time is commendable, although there...
Read full review of Bitdefender Total Security »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »
Anonymous User
Systems Engineer at a tech services company
The technical support of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra since both products...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

JayPrajapati
Senior Network Security Engineer at a tech services company
It is very satisfactory. They are always available. When we call, they are available within 10 to 15 minutes.
Read full review of SonicWall Netextender »
Vimal Raju
Senior tech support at a media company
The customer support for SonicWall NSv is really good, and I have found it helpful when I needed assistance.
Read full review of SonicWall NSv »
Gary Downey
Technical Alignment Manager at a computer software company
I rate the technical support a seven or eight out of ten. Sometimes, we get people who don't fully understand the...
Read full review of SonicWall Netextender »
Joydeep Dey
System Administrator at a comms service provider
The technical support was not able to resolve some of my issues.
Read full review of SonicWall TZ »
Maheshbabu T
Project Manager at a government
I rate SonicWall support eight out of 10. It's good.
Read full review of SonicWall SMA »
SyedTaha
Head of IT and Information Security at a construction company
The service received from SonicWall NSSP and their distributors has been excellent. Every time I had a concern, they...
Read full review of SonicWall NSSP »
Rich Hoult
President at a tech services company
The technical support is good. However, there is a language barrier because their support is based out of India and...
Read full review of SonicWall TZ »
Shaik Parveez
Network Engineer at a tech services company
The support offered by SonicWall is good. I would rate them a six or seven out of ten.
Read full review of SonicWall NSa »
Narender Reddy
IT Manager at a outsourcing company
The solution's technical support team has always answered us whenever we have raised a query.
Read full review of SonicWall Web Application Firewall [EOL] »
Amjad Edris
Technical Support Engineer at a security firm
SonicWall's technical support is very responsive and helpful whenever we need support from them.
Read full review of SonicWall NSa »
Amarendra Samal
Product Manager at a tech services company
Technical support is excellent with no complaints. I rate support a ten out of ten.
Read full review of SonicWall Web Application Firewall [EOL] »
Pawel Najsarek
Technical Support Engineer at a tech services company
Technical support is very good. We are quite satisfied with the solution's support overall.
Read full review of SonicWall SMA »
Harish (Kumar)
Cyber Security and IT Head at a outsourcing company
I get in touch with technical support whenever we require the support, the support is okay. We have a toll free...
Read full review of SonicWall TZ »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at a tech services company
The customer service and support are excellent. It is 24/7, and we have a support center in India.
Read full review of SonicWall NSa »
Winsley De Oliveira
Owner at a computer retailer
On a scale of one to ten, I would rate SonicWall NSSP's customer service and technical support a 10. They are...
Read full review of SonicWall NSSP »
Anonymous User
IT Infrastucture - Cloud Admin at a tech company
Customer Service: We use our Dell Partner who are slow, but efficient. Technical Support: Our Dell partner have great...
Read full review of SonicWall NSa »
Art Leiby
President at a tech services company
Technical support used to be very good and now we are dealing with long response times. On a scale of one to ten...
Read full review of SonicWall NSa »
Khizar Iqbal
IT Engineer at a construction company
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us....
Read full review of SonicWall TZ »
ShreedeepKhandalkar
Presales Consultant at a tech vendor
Technical support was good. The response time and quality were satisfactory.
Read full review of SonicWall NSa »
Anonymous User
IT Head at a construction company
I have never called support. I only called when we first purchased it, if I had a question. I have not found any...
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
I have not contacted technical support.
Read full review of SonicWall CFS »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
NirmalUnagar
Security Analyst
I have contacted the technical support from SonicWall TZ and their support is good.
Read full review of SonicWall TZ »
Benjamin Nierman
President at a consultancy
I have had plenty of interactions with SonicWall TZ's technical support. The quality of tech support can vary....
Read full review of SonicWall TZ »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »
Anonymous User
Co Owner and Managing Director at R3INVENTATE GROUP sprl at a tech services company
Customer Service: 6/10 - they are not providing the same support level as before. Technical Support: I haven't used...
Read full review of SonicWall TZ »
Anonymous User
Owner\Operator
I've dealt with technical support in the past. They've been good. I'm satisfied with eh level of support they...
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a tech services company
The technical support was responsive.
Read full review of SonicWall SMA »
Balaji Desai
Head Information Technology at a manufacturing company
The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or...
Read full review of SonicWall TZ »
Anonymous User
Systems network admin at a educational organization
We've been in touch with technical support, ad currently, we find them to be below average in their support...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

No Data Available

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