Compare Bitdefender vs SonicWall

Bitdefender

Based on 154 reviews.

SonicWall

Based on 269 reviews.

Latest Research

Buyer's Guide

Bitdefender Total Security vs. SonicWall Capture Client

July 2025

SonicWall Capture Client vs. Bitdefender Total Security

Updated: July 2025

Buyer's Guide

GravityZone Business Security vs. SonicWall Capture Client

July 2025

SonicWall Capture Client vs. GravityZone Business Security

Updated: July 2025

Buyer's Guide

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

July 2025

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

Updated: July 2025

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Bitdefender Sandbox Analyzer

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

Bitdefender GravityZone EDR

16 reviews

Bitdefender GravityZone Enterprise Security

13 reviews

GravityZone Business Security

9 reviews

SonicWall NSa

14 reviews

SonicWall TZ

13 reviews

SonicWall SMA

2 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

14%

Manufacturing Company

Retailer

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Jörg Köhler
Owner at AvalisNT AG
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
Rias Majeed
CTO at Exceed NetSec LLC
I am using Bitdefender GravityZone Enterprise Security for endpoints. The solution is implemented for our customers.
Read full review of Bitdefender GravityZone Enterprise Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
I use Bitdefender Sandbox Analyzer mostly whenever there is any suspicious event or incident occurring. Bitdefender...
Read full review of Bitdefender Sandbox Analyzer »
Milind Naik
Chief Technology Officer at BD Software Distribution Pvt Ltd
The purpose of the tool is mainly for safeguarding cybersecurity posture from an endpoint protection point of view...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 5

Winsley De Oliveira
Owner at ANOC
I have experience with SonicWall NSSP Firewall, having dealt with NSA firewalls throughout the last 30 years. We're...
Read full review of SonicWall NSSP »
Winsley De Oliveira
Owner at ANOC
I have been using the SonicWall Global VPN Client for thirty years. We have a company here in Brazil that has...
Read full review of SonicWall Global VPN Client »
Constantnos Achilleos
Product manger at Asbis Mediteranean
I primarily use SonicWall NSA as a next-generation firewall for network security architecture. It is especially used...
Read full review of SonicWall NSa »
GaryDowney
Director of Information Technology at a non-tech company
The use cases I had for the SonicWall Netextender were mainly to allow workers to work from home or at remote...
Read full review of SonicWall Netextender »
Anonymous User
CEO at a recruiting/HR firm
The solution is predominantly for gateway-level protection. There are multiple filters now. In the past, these...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Just Asking
Owner at FirewallHire.com
I can't comment on my experience with customer service and support because we have our own local support.
Read full review of Bitdefender GravityZone EDR »
Mostafa Ameen
Information Security Engineer at ICT Misr
Support is helpful.
Read full review of Bitdefender GravityZone EDR »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support for Bitdefender GravityZone Ultra Plus is good enough.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
The solution's technical support is good, fast, and responsive.
Read full review of Bitdefender GravityZone XDR »
Raghu Setlur
Director at Peritas IT Solutions
We've reached out to Bitdefender when a company has had some issues. They've done whatever research needs to be done,...
Read full review of Bitdefender GravityZone XDR »
Neel Pardeshi
Associate Network L1 at 1rivet
I've never personally contacted technical support.
Read full review of Bitdefender GravityZone EDR »
Marcin Bełzowski
IT Manager at MGH. Małopolska Grupa Handlowa Sp. z o.o
We use a partner for the support for Bitdefender GravityZone Elite and they are helpful. However, we write to a...
Read full review of GravityZone Business Security »
JitendraInjam
IT Lead at 0
Bitdefender Total Security's customer service is good.
Read full review of Bitdefender Total Security »
Atea Alinani
IT Specialist at Xpert Systems Shpk
I have yet to use Bitdefender GravityZone Ultra support.
Read full review of Bitdefender GravityZone EDR »
Victor Odoyo
Director at Kisii County Government
The technical support was on point.
Read full review of GravityZone Business Security »
Anonymous User
Systems Engineer at a tech services company
The tech support for Bitdefender is excellent based on the positive feedback we have received from our customers. I...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Manny Singh Lubana
Manager, Information Security at Hyundai Capital America
I think there is room for improvement for technical support. Although they've been great, honestly, I do see a...
Read full review of Bitdefender GravityZone EDR »
Saranjit Kainth
Head of IT at RD Tech
We need to pay extra for support, but it is outstanding.
Read full review of Bitdefender GravityZone Enterprise Security »
Reviewer314545
Director, Information Technology at a tech services company
I've had a couple, probably two or three interactions with their tech support. Suppose I were to give them a grade,...
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
Information Security Manager at a financial services firm
They are responsive and provide you the solution with 24 hours (Depends on Time Zone).
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Cyber Security Consultant at a consultancy
Their support is good.
Read full review of Bitdefender Sandbox Analyzer »
Rajat_Gupta
Information Security Officer at GlobalSign
We faced issues in the past with customer support for this solution as we waited a long time for replies to emails.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Nical Consultant at a manufacturing company
I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven...
Read full review of Bitdefender GravityZone Enterprise Security »
Brent Lindke
Co-Owner at BizTech Plus
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Ochuko Benemoh
Network & Security Team Lead at CENGN - (Centre of Excellence in Next Generation Networks)
The technical support team is responsive.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
The support from Bitdefender could be improved. Last year the support was really slow. When you sent a ticket they...
Read full review of Bitdefender GravityZone EDR »
Michael Ndwiga
IT Officer at a manufacturing company
Technical support is quite good. They have a local office. You can also get online support from their site. The last...
Read full review of Bitdefender Hypervisor Introspection »
Sameer Mishra
Global Commercial Finance Advisor at a energy/utilities company
I haven't needed technical support as the software is quite self-explanatory. The available materials on the web...
Read full review of Bitdefender Total Security »
Robert Nevans
CEO at CSToday
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
Datacenter Engineer at a university
Technical support has been good. They are kind and respect our issues. I have received the help I need.
Read full review of Bitdefender GravityZone EDR »
Maria João Teixeira
Commercial Manager at Ingecom
I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to...
Read full review of Bitdefender GravityZone EDR »
Rajiv Warrier
Regional Head at a tech services company
I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a...
Read full review of Bitdefender GravityZone EDR »
Ian Skibbe
Channel Manager at a tech services company
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Narender Reddy
IT Manager at iLenSys Technologies Pvt Ltd
The solution's technical support team has always answered us whenever we have raised a query.
Read full review of SonicWall Web Application Firewall [EOL] »
Rich Hoult
President at Vector One IT Solutions
The technical support is good. However, there is a language barrier because their support is based out of India and...
Read full review of SonicWall TZ »
ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
Harish (Kumar)
Cyber Security and IT Head at a outsourcing company
I get in touch with technical support whenever we require the support, the support is okay. We have a toll free...
Read full review of SonicWall TZ »
ArunKumar1
IT Administrator at a healthcare company
Their technical support is good. They are very helpful. I would rate them an eight out of ten.
Read full review of SonicWall TZ »
Winsley De Oliveira
Owner at ANOC
Whenever I asked for SonicWall support, I had great support, technical references, and the solution.
Read full review of SonicWall SonicWave Access Points »
Maheshbabu T
Project Manager at CGG
I rate SonicWall support eight out of 10. It's good.
Read full review of SonicWall SMA »
Rias Majeed
CTO at Exceed NetSec LLC
I would rate technical support a seven out of ten.
Read full review of SonicWall TZ »
Atanu Ghosh
AVP-IT at SastaSundar
SonicWall provides good technical support.
Read full review of SonicWall Web Application Firewall [EOL] »
RajeshKumar20
Senior Engineer at Team Computers
The solution’s technical support is good.
Read full review of SonicWall NSv »
MuraliGovindarajan
Senior Manager at a insurance company
SonicWall support is good.
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
We've dealt with technical support in the past. They are okay. However, it does seem to take quite a while to resolve...
Read full review of SonicWall Capture Client »
Anonymous User
Presales Manager
Level-3 technical support is good.
Read full review of SonicWall NSa »
Hamza_Farhan
Professioan Services Engineer at a tech vendor
Customer Service: The hold time is very long, and they need to hire more people to handle the huge number of incoming...
Read full review of SonicWall TZ »
Benjamin Nierman
President at BSD Consulting
I have had plenty of interactions with SonicWall TZ's technical support. The quality of tech support can vary....
Read full review of SonicWall TZ »
Svein Jensen
Senior Engineer at KDsystems
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
Anonymous User
Network Admin at a tech services company
Customer Service: 7/10 Technical Support: 9/10
Read full review of SonicWall TZ »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The support is good. I like dealing with them because I have been able to solve all of my issues with first-level...
Read full review of SonicWall Netextender »
Thanarak Hongsuk
Cyber security consultant at a renewables & environment company
I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a...
Read full review of SonicWall NSa »
Manish Nalawade
Owner at It logic
Technical support is good and it is available online as well as offline.
Read full review of SonicWall NSa »
Anonymous User
DPO - Especialista em Proteção de Dados at a tech services company
We don't like the technical support much. There is a long wait time to get a response.
Read full review of SonicWall TZ »
Bishoy Habib
Senior Security Consultant. at Ingram Micro Inc.
We have had no interaction with their technical support.
Read full review of SonicWall NSa »
Tharuka Fernando
Information Technology Executive at Pelemix Lanka
Whenever I needed any kind of support, the local partner gave me the best possible support. Their support was...
Read full review of SonicWall TZ »
Anonymous User
IT Manager at a retailer
I contacted technical support for issues related to firmware operations. Support is the best so I rate them a nine...
Read full review of SonicWall NSa »
Anonymous User
System Administrator at a engineering company
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a...
Read full review of SonicWall Capture Advanced Threat Protection »
Harvey Halasan
IT Staff at Holy Name University
The support is mostly online that we have received from SonicWall NSa. I rate the support from SonicWall NSa a four...
Read full review of SonicWall NSa »
Anonymous User
Director of Pre-sales, training and development.
Customer Service: It's good. Technical Support: It's medium.
Read full review of SonicWall TZ »
Munjal Bhalgama
Owner at IT CARE
SonicWall NSa's support takes longer to respond.
Read full review of SonicWall NSa »
MuraliGovindarajan
Senior Manager at a insurance company
Since we have the local partner, technical support is fine. Whenever we open a case, we are supported well (both from...
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
IT Manager at a educational organization
We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

No Data Available

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