Compare BlackBerry vs Hyland

BlackBerry

Based on 87 reviews.

Hyland

Based on 35 reviews.

Overview

Information Not Available

Hyland Software Inc. is the developer of the enterprise content management and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing. The firm has its headquarters in in Westlake, Ohio, and other offices in Lincoln, Nebraska; Irvine, California; Charlotte, North Carolina; Sao Paulo, Brazil; London, England; Tokyo, Japan; Andover, Massachusetts; and most recently, Salt Lake City, Utah and Tampa, Florida.

Sample Customers

BlackBerry Workspaces

QIC, Evides

Popular Solutions

BlackBerry Cylance Cybersecurity

12 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

4 reviews

Alfresco

4 reviews

Hyland OnBase

6 reviews

Hyland Perceptive Content

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

Government

Financial Services Firm

14%

Government

12%

Computer Software Company

11%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company

Read full review of CylanceOPTICS »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Jacinto Manuel Obispo Marquez
Country Head Spain at Apiux
Mostly, the primary use case is to store documents related to transactions in our company. These documents could be...
Read full review of Alfresco »
Anonymous User
Product owner at a computer software company
I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a...
Read full review of Hyland OnBase »
Anonymous User
Customer Success Manager at a tech company
We are mainly using Nuxeo for the government sector, and we are providing document management for those government...
Read full review of Nuxeo »
Anonymous User
Works at a tech services company
We use the solution for banking, retail and invoice processing, these being replaced by the virtual box.
Read full review of Hyland RPA »
Anonymous User
Software Engineer at a tech services company

Read full review of Saperion »

Review 1 of 5

Customer Service

Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Owner at a tech services company
The support team is very good. They're very helpful at dealing with customers and answering their questions. My...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We generally had issues with the solution's technical support. We had a dedicated engineer to whom we could reach out...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
RudyGudmundsson
CTO & Co-Founder at Cyber Strategic
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 30

Srinivas Rao Kagitha
Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private
Whenever we have something or need assistance from a tool that is beyond our reach, like there are certain...
Read full review of Hyland OnBase »
Mitchell Olinsky
Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION
Hyland OnBase's support is good but you need to pay extra for premium support. It can be cumbersome to track the...
Read full review of Hyland OnBase »
Phemy Lekalakala
Manager of Information Systems at University of the Witwatersrand
I would rate the support for this solution a seven out of ten.
Read full review of Hyland OnBase »
Karthi Keyan
Head Of Information Technology at a consultancy
Customer support is responsive when we encounter issues, however, I would prefer a direct relationship with them,...
Read full review of Alfresco »
Karthi Keyan
Head Of Information Technology at a consultancy
Alfresco's technical support is average.
Read full review of Alfresco »
Andrea González
Business Consultant at ITIS
Technical support is excellent.
Read full review of Hyland OnBase »
Anonymous User
Director Of Records at a university
I refer to the office of IT at my institution if I have any issues with it.
Read full review of Hyland Perceptive Content »
Anonymous User
Works
Technical support is good, but their internal workflow is very slow. Even if you end up getting the correct answer or...
Read full review of Alfresco »
Anonymous User
Solution Architect at Zaizi Ltd
The technical support provided is good.
Read full review of Alfresco »
Anonymous User
Ecm Technical & Pre Sales Manager at a computer software company
Technical support provides excellent service.
Read full review of Hyland OnBase »
Anonymous User
Works at a tech services company
We lend 24/7 support.
Read full review of Hyland RPA »
Anonymous User
Director at a financial services firm
Technical support is good. Like any vendor, you need to put some pressure on them occasionally.
Read full review of Hyland OnBase »
Anonymous User
Software Engineer at a tech services company
When there were many organizational changes on the vendor`s side, I would give technical support a rating of 3/10....
Read full review of Saperion »
Anonymous User
CEO at a tech services company
I rate technical support 4/5.
Read full review of Alfresco »
Anonymous User
Product owner at a computer software company
I've never escalated issues to technical support.
Read full review of Hyland OnBase »
Anonymous User
Technical Manager at a tech services company
Their technical support is quite good. We get support 24 hours and 365 days a year. It never stops. They are working...
Read full review of Hyland OnBase »
Anonymous User
Product owner at a computer software company
I find technical support from Hyland to be good. I would rate it eight out of ten.
Read full review of Hyland OnBase »
Anonymous User
Senior Java Developer at a tech vendor
Technical support comes with the Alfresco Enterprise Edition. If you are facing any problems, you have to raise a...
Read full review of Alfresco »
Jacinto Manuel Obispo Marquez
Country Head Spain at Apiux
Alfresco's technical support is very fast and professional. They are experts, which is reassuring when seeking help....
Read full review of Alfresco »
Anonymous User
Program Manager at a financial services firm
We primarily worked with Fiserv for technical support and not directly with Hyland. The Fiserv team was helpful,...
Read full review of Hyland OnBase »
Anonymous User
Customer Success Manager at a tech company
I have not much experience in that, as another team is responsible for it. However, they are very friendly and...
Read full review of Nuxeo »
Anonymous User
Project Manager at a tech services company
I rate technical support a 3.5/5.
Read full review of Alfresco »
Anonymous User
Software Support Specialist at a university
Customer Service: GoodTechnical Support: Good
Read full review of Hyland Perceptive Content »
Utpal Chatterjee
Technical Project Manager at a tech vendor
Customer support is good because they are responsive. Sometimes it takes time to resolve issues, but the customer...
Read full review of Alfresco »
Anonymous User
Solution Architect at a financial services firm
We wanted to implement a stored procedure against their database instead of using their internal or provided APIs. To...
Read full review of Hyland OnBase »
Anonymous User
Program Manager at a financial services firm
We have had to contact Hyland for scheduling classes or recertifications. They were always very helpful and friendly.
Read full review of Alfresco »
Anonymous User
Chief Information Officer at a local government
The web community is very active and there are plenty of technical resources. Nuxeo publishes a lot of clear and...
Read full review of Nuxeo »
Anonymous User
Online Educator, specializing in ECM and BPM at Marver Solutions Ltd
Customer Service: Good, Alfresco will try and help out in any way they can to make the customer happy. It is also...
Read full review of Alfresco »
Anonymous User
Associate Director Admissions Systems And Operations at a university
We would rate technical support at 10/10. They are very thorough and understand our needs.
Read full review of Hyland Perceptive Content »
Maria Galindo
I was a user at a computer software company
The technical support team takes time to resolve a ticket.
Read full review of Hyland OnBase »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.