Compare BlackBerry vs SOTI

BlackBerry

Based on 89 reviews.

SOTI

Based on 54 reviews.

Latest Research

Buyer's Guide

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

March 2026

SOTI MobiControl vs. BlackBerry Enterprise Mobility Suite

Updated: March 2026

Buyer's Guide

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

March 2026

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

Updated: March 2026

Sample Customers

BlackBerry Enterprise Mobility Suite

Ashcourt Rowan, EMC Professional Services, Itochu, MBDA, North Hennepin Community College, PGGM, Rohde & Schwarz, US Navy

SOTI MobiControl

Citizen Mexico, Sanctuary Housing, PENINSULA HOTELS, East Orange High School, Andrews Distributing, Amey Plc, American Airlines

Popular Solutions

BlackBerry Cylance Cybersecurity

7 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

3 reviews

SOTI MobiControl

7 reviews

SOTI XSight

2 reviews

Top Industries

Computer Software Company

Manufacturing Company

Financial Services Firm

Government

Manufacturing Company

15%

Computer Software Company

13%

Retailer

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

GauthamVakapalli
Account Manager at Teksalah
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Eric Ha
Solutions Development Manager at Kyocera International
The solution is used to protect our endpoints. It can be used for computers and mobile devices.
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Shailesh S. Moogi
Regional Manager Presales & Training at QodeNext India Private Limited
The typical use case for SOTI MobiControl is to manage mobile devices.
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
I use SOTI XSight to gain more visibility on our devices. It allows me to check the online or offline status and the...
Read full review of SOTI XSight »

Review 1 of 2

Customer Service

GauthamVakapalli
Account Manager at Teksalah
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises,...
Read full review of CylanceOPTICS »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
Sooraj Makkancherrry
Security Operations Manager at Philips
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
The support is inadequate because their technical people are not supportive. Since the support is not based in India,...
Read full review of CylanceOPTICS »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Loic Maury
IT Manager at PBD
CylancePROTECT's technical support is non-existent.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
KenCameron
Managerial Agent at PD Centre
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Owner at a tech services company
The support team is very good. They're very helpful at dealing with customers and answering their questions. My...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We generally had issues with the solution's technical support. We had a dedicated engineer to whom we could reach out...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Mairajuddin Ahmed
Division Manager, Information Technology at a legal firm
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »

Review 1 of 30

Nizar Benslimane
Director and General Manager at Teledyne
We are certified and we offer good support. The support from SOTI MobiControl is helpful.
Read full review of SOTI MobiControl »
Amit-Sarkar
Apple Mobility Service Manager at ZONES PVT LTD
The solution’s technical support is pretty good.
Read full review of SOTI MobiControl »
Sahi Ibrahim SOUMAHORO
Operation Manager at a construction company
Technical support is very helpful. I would rate technical support as nine out of ten. The first time I made contact...
Read full review of SOTI MobiControl »
Matteo Strangio
Technical Officer at Strangio
The customer service and support are good. They resolved my issues very easily. The support is very user-friendly....
Read full review of SOTI MobiControl »
Norman Chan
Business Development & Service Director at UDS Data Systems Limited
The technical support by SOTI is only average.
Read full review of SOTI XSight »
Nizar Benslimane
Director and General Manager at Teledyne
When you subscribe to enterprise support or high-level support, they respond well.
Read full review of SOTI MobiControl »
Anuraj Nair
Presales Engineer at SNSIN
I have not directly dealt with the product's technical team because I work with the OEM. My company has a local...
Read full review of SOTI MobiControl »
Abbasi Poonawala
Chief Enterprise Architect at Alinma Bank
SOTI has good technical support. They have offices with Canada-based companies and offices across different...
Read full review of SOTI MobiControl »
Manikandan Ganesan
System Engineer at Saudia Aerospace Engineering Industries
I rate customer service and support as ten. They are always there and helpful, always answering effectively.
Read full review of SOTI MobiControl »
Ramil Lopez
Team Lead, Store Systems Support - Digital at a retailer
It's fine. We have Enterprise Support, so they're always there for us.
Read full review of SOTI MobiControl »
Anonymous User
Mobile Device Management at a transportation company
I give support 1/10.
Read full review of SOTI MobiControl »
Anonymous User
IT Engineer at a transportation company
Technical support is pretty good. The response time is good and the results were that the cases I had were solved....
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
I would give technical support a rating of 9/10.
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
Customer service is good, but sometimes it is challenging to reach them promptly during urgent situations.
Read full review of SOTI MobiControl »
Chris Gross
Account Manager at a computer software company
SOTI tech support is solid.
Read full review of SOTI MobiControl »
Anonymous User
IT Analyst at a retailer
Tech support is a hit or miss. You have to go in under the general support and you get a low-level person and I don't...
Read full review of SOTI MobiControl »
Anonymous User
CTO at a computer software company
Technical support is worldwide and is available 24/7. It's available in all regions and in different languages. We...
Read full review of SOTI MobiControl »
Anonymous User
Systems Engineer at a tech services company
I would rate their support as excellent. I would rate them a ten out of ten.
Read full review of SOTI MobiControl »
Anonymous User
Project Coordinator at a healthcare company
If the chat feature is able to be built, that would be the only thing I have a comment on when it comes to tech...
Read full review of SOTI MobiControl »
Anonymous User
Account Manager at a retailer
SOTI MobiControl has technical support, and users can email them through a dedicated email address for support. On a...
Read full review of SOTI MobiControl »
Anonymous User
IT Analyst at a manufacturing company
Technical support has been good. They're very responsive. We had basic support before, but now we have the Enterprise...
Read full review of SOTI MobiControl »
Anonymous User
Mobile ITS Technology Manager at a logistics company
Support has been great, we have Enterprise Support. The 24-hour support has really changed things, and it's just...
Read full review of SOTI MobiControl »
Anonymous User
Siebel CRM Business Analyst at UniCredit Business Integrated Solutions
Customer Service: I haven't contacted them. Technical Support: Technical support in SOTI is not to advanced. They are...
Read full review of SOTI MobiControl »
Anonymous User
Senior Software Engineer at a retailer
Sometimes tech support is hit or miss. Sometimes it's more an issue of trying to find the right person who can help...
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
Customer Service: Very good. Technical Support: Very Good.
Read full review of SOTI MobiControl »
Anonymous User
IT Support Manager at a wholesaler/distributor
Technical support is great, and we have found them to be helpful.
Read full review of SOTI MobiControl »
Anonymous User
Head Of Information Technology at a outsourcing company
We have had experience with technical support and we are satisfied with it.
Read full review of SOTI MobiControl »
JohnDeWerd
Storage Engineer at a computer software company
Their enterprise support is very attentive and very good.
Read full review of SOTI MobiControl »
Anonymous User
Industry Analyst
Customer Service: Customer Service has been great, it is easy to get in contact with SOTI for questions or issues,...
Read full review of SOTI MobiControl »
Suresh Krishn M
Associate I Android Product Validation Engineer at a tech vendor
Currently, I haven't escalated any issues to technical support because we have given a good product and good...
Read full review of SOTI MobiControl »

Review 1 of 30

Technical Support

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