Compare BlackBerry vs SOTI

BlackBerry

Based on 89 reviews.

SOTI

Based on 54 reviews.

Latest Research

Buyer's Guide

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

April 2026

SOTI MobiControl vs. BlackBerry Enterprise Mobility Suite

Updated: April 2026

Buyer's Guide

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

April 2026

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

Updated: April 2026

Sample Customers

BlackBerry Enterprise Mobility Suite

Ashcourt Rowan, EMC Professional Services, Itochu, MBDA, North Hennepin Community College, PGGM, Rohde & Schwarz, US Navy

SOTI MobiControl

Citizen Mexico, Sanctuary Housing, PENINSULA HOTELS, East Orange High School, Andrews Distributing, Amey Plc, American Airlines

Popular Solutions

BlackBerry Cylance Cybersecurity

5 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

3 reviews

SOTI MobiControl

7 reviews

SOTI XSight

2 reviews

Top Industries

Construction Company

14%

Financial Services Firm

Comms Service Provider

Manufacturing Company

15%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

GauthamVakapalli
Account Manager at Teksalah
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Eric Ha
Solutions Development Manager at Kyocera International
The solution is used to protect our endpoints. It can be used for computers and mobile devices.
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Shailesh S. Moogi
Regional Manager Presales & Training at QodeNext India Private Limited
The typical use case for SOTI MobiControl is to manage mobile devices.
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
I use SOTI XSight to gain more visibility on our devices. It allows me to check the online or offline status and the...
Read full review of SOTI XSight »

Review 1 of 2

Customer Service

Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Andrew S. Baker (ASB)
Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Customer Service: 10 out of 10. Customer service has been very responsive (going through a managed provider)....
Read full review of BlackBerry Cylance Cybersecurity »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Owner at a tech services company
The support team is very good. They're very helpful at dealing with customers and answering their questions. My...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Matteo Strangio
Technical Officer at Strangio
The customer service and support are good. They resolved my issues very easily. The support is very user-friendly....
Read full review of SOTI MobiControl »
Norman Chan
Business Development & Service Director at UDS Data Systems Limited
The tech support is not helpful.
Read full review of SOTI MobiControl »
Mario Car
Account Manager at Bidvest Mobility
I don't deal with them directly, but our dedicated MDM Guardic team does. The team did mention that initially, it...
Read full review of SOTI MobiControl »
Amit-Sarkar
Apple Mobility Service Manager at ZONES PVT LTD
The solution’s technical support is pretty good.
Read full review of SOTI MobiControl »
Norman Chan
Business Development & Service Director at UDS Data Systems Limited
If a customer goes directly to SOTI support, sometimes they can't solve the problem immediately. Usually in Hong...
Read full review of SOTI MobiControl »
Nizar Benslimane
Director and General Manager at Teledyne
When you subscribe to enterprise support or high-level support, they respond well.
Read full review of SOTI MobiControl »
Eric Joly
Project Integration Engineer at Zetes
The customer service is okay.
Read full review of SOTI MobiControl »
Abbasi Poonawala
Chief Enterprise Architect at Alinma Bank
SOTI has good technical support. They have offices with Canada-based companies and offices across different...
Read full review of SOTI MobiControl »
Phuong Soksambo
System Administration Unit Manager at a financial services firm
I have experience with technical support. They are quite good. Also, they very quickly understand the issues and what...
Read full review of SOTI MobiControl »
Manikandan Ganesan
System Engineer at Saudia Aerospace Engineering Industries
I rate customer service and support as ten. They are always there and helpful, always answering effectively.
Read full review of SOTI MobiControl »
Anonymous User
Mobile ITS Technology Manager at a logistics company
Support has been great, we have Enterprise Support. The 24-hour support has really changed things, and it's just...
Read full review of SOTI MobiControl »
Anonymous User
CTO at a computer software company
We have Enterprise Support. We have additional support because we are one of their large customers. We have access to...
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
Customer Service: Very good. Technical Support: Very Good.
Read full review of SOTI MobiControl »
Anonymous User
Industry Analyst
Customer Service: Customer Service has been great, it is easy to get in contact with SOTI for questions or issues,...
Read full review of SOTI MobiControl »
Anonymous User
Head Of Information Technology at a outsourcing company
We have had experience with technical support and we are satisfied with it.
Read full review of SOTI MobiControl »
Anonymous User
CTO at a computer software company
Technical support is worldwide and is available 24/7. It's available in all regions and in different languages. We...
Read full review of SOTI MobiControl »
Peter Kolbeck
Automation Specialist at a energy/utilities company
SOTI's customer service is top-notch. We have asked for and have received incredible customer service. We recently...
Read full review of SOTI MobiControl »
Anonymous User
Mobile Device Management at a transportation company
I give support 1/10.
Read full review of SOTI MobiControl »
KanchanaGiragama
Senior Technical Support Engineer at Safe Project Pvt Ltd
The technical support team resolves the issues daily and provides continuous support.
Read full review of SOTI MobiControl »
Suresh Krishn M
Associate I Android Product Validation Engineer at a tech vendor
Currently, I haven't escalated any issues to technical support because we have given a good product and good...
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
I would give technical support a rating of 9/10.
Read full review of SOTI MobiControl »
Anonymous User
Senior Software Engineer at a retailer
Sometimes tech support is hit or miss. Sometimes it's more an issue of trying to find the right person who can help...
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
I would rate SOTI's technical support a seven out of ten. They are effective and responsive.
Read full review of SOTI XSight »
Ramil Lopez
Team Lead, Store Systems Support - Digital at a retailer
It's fine. We have Enterprise Support, so they're always there for us.
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
Customer service is good, but sometimes it is challenging to reach them promptly during urgent situations.
Read full review of SOTI MobiControl »
JohnDeWerd
Storage Engineer at a computer software company
Their enterprise support is very attentive and very good.
Read full review of SOTI MobiControl »
Anonymous User
Senior Administrator at a tech vendor
The support is very good from SOTI MobiControl. They have good knowledge and are quick to respond.
Read full review of SOTI MobiControl »
Anonymous User
Director, IT Services at a manufacturing company
Like anywhere else, if you can get past the first-tier agents who are reading off a script, SOTI technical support is...
Read full review of SOTI MobiControl »
Anonymous User
IT Engineer at a transportation company
Technical support is pretty good. The response time is good and the results were that the cases I had were solved....
Read full review of SOTI MobiControl »
Susan Neuder
Site Lead - Lancaster Facility at a retailer
So far, tech support has been very good. They're responsive and they've been able to provide solutions to the issues...
Read full review of SOTI MobiControl »

Review 1 of 30

Technical Support

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