Compare BlackBerry vs SOTI

BlackBerry

Based on 89 reviews.

SOTI

Based on 54 reviews.

Latest Research

Buyer's Guide

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

September 2026

SOTI MobiControl vs. BlackBerry Enterprise Mobility Suite

Updated: September 2026

Buyer's Guide

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

September 2026

BlackBerry Enterprise Mobility Suite vs. SOTI MobiControl

Updated: September 2026

Sample Customers

BlackBerry Enterprise Mobility Suite

Ashcourt Rowan, EMC Professional Services, Itochu, MBDA, North Hennepin Community College, PGGM, Rohde & Schwarz, US Navy

SOTI MobiControl

Citizen Mexico, Sanctuary Housing, PENINSULA HOTELS, East Orange High School, Andrews Distributing, Amey Plc, American Airlines

Popular Solutions

BlackBerry Cylance Cybersecurity

0 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

2 reviews

SOTI MobiControl

6 reviews

SOTI XSight

2 reviews

Top Industries

Construction Company

14%

Outsourcing Company

14%

Financial Services Firm

Manufacturing Company

14%

Outsourcing Company

10%

Financial Services Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gautham-Vakapalli
Cybersecurity Account Manager at a tech services company
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at Cloudway
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Shailesh S. Moogi
Regional Manager Presales & Training at QodeNext India Private Limited
The typical use case for SOTI MobiControl is to manage mobile devices.
Read full review of SOTI MobiControl »
Ronnayot Leangumnuay
Chief Solutions and Services Officer at OGA SynCom Co., Ltd.
I use SOTI XSight to gain more visibility on our devices. It allows me to check the online or offline status and the...
Read full review of SOTI XSight »

Review 1 of 2

Customer Service

Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Gautham-Vakapalli
Cybersecurity Account Manager at a tech services company
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises,...
Read full review of CylanceOPTICS »
Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of BlackBerry Cylance Cybersecurity »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Loic Maury
IT Manager at PBD
CylancePROTECT's technical support is non-existent.
Read full review of BlackBerry Cylance Cybersecurity »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
RudyGudmundsson
CTO & Co-Founder at Cyber Strategic
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »

Review 1 of 30

Matteo Strangio
Technical Officer at Strangio
The customer service and support are good. They resolved my issues very easily. The support is very user-friendly....
Read full review of SOTI MobiControl »
Anuraj Nair
Presales Engineer at SNSIN
I have not directly dealt with the product's technical team because I work with the OEM. My company has a local...
Read full review of SOTI MobiControl »
Shailesh S. Moogi
Regional Manager Presales & Training at QodeNext India Private Limited
I would rate my experience with the technical support of SOTI MobiControl as eight out of ten.
Read full review of SOTI MobiControl »
Norman Chan
Business Development & Service Director at UDS Data Systems Limited
The tech support is not helpful.
Read full review of SOTI MobiControl »
Eric Joly
Project Integration Engineer at Zetes
The customer service is okay.
Read full review of SOTI MobiControl »
Norman Chan
Business Development & Service Director at UDS Data Systems Limited
If a customer goes directly to SOTI support, sometimes they can't solve the problem immediately. Usually in Hong...
Read full review of SOTI MobiControl »
Amit-Sarkar
Apple Mobility Service Manager at ZONES PVT LTD
The solution’s technical support is pretty good.
Read full review of SOTI MobiControl »
Mario Car
Account Manager at Bidvest Mobility
I don't deal with them directly, but our dedicated MDM Guardic team does. The team did mention that initially, it...
Read full review of SOTI MobiControl »
Sahi Ibrahim SOUMAHORO
Operation Manager at a construction company
Technical support is very helpful. I would rate technical support as nine out of ten. The first time I made contact...
Read full review of SOTI MobiControl »
Mohamad Charara
Head of IT at a consultancy
The customer support was extremely helpful and was always available whenever we needed them. There were not many...
Read full review of SOTI MobiControl »
Norman Chan
Business Development & Service Director at UDS Data Systems Limited
The technical support by SOTI is only average.
Read full review of SOTI XSight »
Nizar Benslimane
Director and General Manager at Teledyne
When you subscribe to enterprise support or high-level support, they respond well.
Read full review of SOTI MobiControl »
Nizar Benslimane
Director and General Manager at Teledyne
We are certified and we offer good support. The support from SOTI MobiControl is helpful.
Read full review of SOTI MobiControl »
Albert Haynes
Senior Analyst Service Management at a transportation company
Technical support is excellent. They are knowledgeable and responsive. I'd rate them as excellent - a full ten out of...
Read full review of SOTI MobiControl »
Anonymous User
CTO at a computer software company
Technical support is worldwide and is available 24/7. It's available in all regions and in different languages. We...
Read full review of SOTI MobiControl »
BAKELAL SAROJ
Consultant at HEMA
The technical support services are good.
Read full review of SOTI MobiControl »
Chris Gross
Account Manager at a computer software company
SOTI tech support is solid.
Read full review of SOTI MobiControl »
Anonymous User
CTO at a computer software company
We have Enterprise Support. We have additional support because we are one of their large customers. We have access to...
Read full review of SOTI MobiControl »
Suresh Krishn M
Associate I Android Product Validation Engineer at a tech vendor
Currently, I haven't escalated any issues to technical support because we have given a good product and good...
Read full review of SOTI MobiControl »
Nicholas Cardinal
Software Developer at a construction company
I believe I did reach out to them once. They got to it quickly and resolved my issue.
Read full review of SOTI MobiControl »
Anonymous User
Director, IT Services at a manufacturing company
Like anywhere else, if you can get past the first-tier agents who are reading off a script, SOTI technical support is...
Read full review of SOTI MobiControl »
Susan Neuder
Site Lead - Lancaster Facility at a retailer
So far, tech support has been very good. They're responsive and they've been able to provide solutions to the issues...
Read full review of SOTI MobiControl »
Anonymous User
IT Support Manager at a wholesaler/distributor
Technical support is great, and we have found them to be helpful.
Read full review of SOTI MobiControl »
Anonymous User
Systems Engineer at a tech services company
I would rate their support as excellent. I would rate them a ten out of ten.
Read full review of SOTI MobiControl »
Anonymous User
IT Engineer at a transportation company
Technical support is pretty good. The response time is good and the results were that the cases I had were solved....
Read full review of SOTI MobiControl »
Anonymous User
Business Manager
Customer Service: Very good. Technical Support: Very Good.
Read full review of SOTI MobiControl »
Anonymous User
Senior Software Engineer at a retailer
Sometimes tech support is hit or miss. Sometimes it's more an issue of trying to find the right person who can help...
Read full review of SOTI MobiControl »
Ramil Lopez
Team Lead, Store Systems Support - Digital at a retailer
It's fine. We have Enterprise Support, so they're always there for us.
Read full review of SOTI MobiControl »
Anonymous User
Project Coordinator at a healthcare company
If the chat feature is able to be built, that would be the only thing I have a comment on when it comes to tech...
Read full review of SOTI MobiControl »
Anonymous User
IT Analyst at a manufacturing company
Technical support has been good. They're very responsive. We had basic support before, but now we have the Enterprise...
Read full review of SOTI MobiControl »

Review 1 of 30

Technical Support

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