Compare datto vs Information Builders

datto

Based on 35 reviews.

Information Builders

Based on 23 reviews.

Overview

Information Not Available

Information Builders is a privately held software company, with its headquarters in New York City. Information Builders is known for its business intelligence tools FOCUS and WebFOCUS. Information Builders was founded in 1975 by Gerald D. Cohen, Peter Mittelman, and Martin B. Slagowitz. Their founding product was the database system called FOCUS. Information Builders is one of the world's largest privately held software firms.

Sample Customers

Datto Remote Monitoring and Management

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

iWay Sentinel

Coty, Prym Consumer

Popular Solutions

Datto Remote Monitoring and Management

3 reviews

Datto Cloud Continuity

0 reviews

9 reviews

0 reviews

1 reviews

1 reviews

Top Industries

Comms Service Provider

10%

Computer Software Company

10%

Manufacturing Company

Performing Arts

Retailer

Financial Services Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Melton
Cyber Security Consultant
The use cases for Datto SIRIS that we set up are that we back up all emails for 365, certain devices such as servers...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at Tecnimex S.r.l.
Usual use cases for Datto Remote Monitoring and Management include inventory purposes, managing software installation...
Read full review of Datto Remote Monitoring and Management »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation (PSA) »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »

Review 1 of 5

David_Hall
Data Warehouse Analyst at a insurance company
That's just it with the main use case for us more recently. We have it, we're licensed for it. We can make sure it...
Read full review of ibi DataMigrator »
Vishnu Polagani
Solutions Architect at GreenZone Solutions Inc
We use the solution for customer information data quality.
Read full review of ibi Data Quality »
Emmanuel Sikwane
Partner channel manager at Inactic
Our clients often have the need to safeguard sensitive personal information, including customer data and credit card...
Read full review of Information Builders Data Governance »
Anonymous User
Database Manager at a tech company

Read full review of ibi Open Data Hub for Mainframe »

Review 1 of 4

Customer Service

Rahul Arvind
Infrastructure Engineer at Neurealm
I would rate the technical support that the vendor provides at 9.5, as they offer excellent service.
Read full review of Datto SIRIS »
Samuel Torres
Support Engineer Tier II at Security First IT
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
Omri F.
President & CEO at a tech vendor
The speed of technical support was excellent, and the quality was above average. If I were to put support on a scale...
Read full review of Datto SIRIS »
JasonGrant
Founder at The Automated Method
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
Alex Clerici
System Integrator IT Manager at Tecnimex S.r.l.
I communicate with support not very often. However, during the first release of the product, I discovered some bugs...
Read full review of Datto Remote Monitoring and Management »
James Melton
Cyber Security Consultant
We've had to contact Datto support to get them to send hard drives when the device goes over 50% or is full. We've...
Read full review of Datto SIRIS »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation (PSA) »
Aurélien Boeyen
Co Founder at Carredas
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Kunal Kishor
AI/ML Engineer at IT BY DESIGN
The maintenance of Datto SIRIS is easy because they have an auto-update system that keeps everything updated in...
Read full review of Datto SIRIS »
Peeyush Yadav
Technical Support Engineer I at a consultancy
I have never had to contact technical support for Datto SIRIS in these two years.
Read full review of Datto SIRIS »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
Roy Prime
VoIP phone IT manager at Fusion 2K
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant. I...
Read full review of Datto SIRIS »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
Andrea Zanonepoma
Engineer at a renewables & environment company
The customer support of Datto SIRIS is very high-level, and they respect the ticket times.
Read full review of Datto SIRIS »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Jake Boyce
IT Manager at Veracity Insurance Solutions, LLC
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Brian Jordon
Vendor Application Specialist at The Vaden Automotive Group
I personally have not had any interactions with their support team, but I've heard nothing but good responses from my...
Read full review of Datto Remote Monitoring and Management »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
Anonymous User
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
Christian Poirier
Owner at GICPM Technology
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Anonymous User
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
Daniel McCoy
Chief Innovation Officer at TSA
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »

Review 1 of 28

Twanette Jurd
Technical Director / Solutions Architect at InfoBuild
We don't always reach the right person. Sometimes, we get junior-level reps who aren't as knowledgeable as we are....
Read full review of ibi WebFOCUS »
David_Hall
Data Warehouse Analyst at a insurance company
When TIBCO purchased them, the people changed, but the new tech support people are good. The license agreement for...
Read full review of ibi WebFOCUS »
David_Hall
Data Warehouse Analyst at a insurance company
It provides standard support that is typically included with the license purchase. You can access the details of...
Read full review of ibi WebFOCUS »
David_Hall
Data Warehouse Analyst at a insurance company
I would rate the Information Builders support on a scale of one to ten as it used to be really good. However, they've...
Read full review of ibi DataMigrator »
Anonymous User
Works
IBI customer service/technical support team is very responsible, great experience.
Read full review of ibi WebFOCUS »
Anonymous User
Works at a government
Have not used them much, however my coworker has used them and had great results.
Read full review of ibi WebFOCUS »
Anonymous User
Works at a government
Excellent, they are very very helpful.
Read full review of ibi WebFOCUS »
Anonymous User
Works
Overall positive.
Read full review of ibi WebFOCUS »
GB432
Manager of Architecture/Design at a government
It's great, and very personalized.
Read full review of ibi WebFOCUS »
Anonymous User
Works at a government
The support with our Exec has been awesome.
Read full review of ibi WebFOCUS »
Anonymous User
CEO at a consultancy
Customer Service: There were many meetings held at our offices, we also participated in their Customer Summit, in...
Read full review of ibi WebFOCUS »
Vishnu Polagani
Solutions Architect at GreenZone Solutions Inc
They have different tiers of support. Whenever we contact them, they respond within the SLA.
Read full review of ibi Data Quality »
Anonymous User
Works
We are getting good support from my end of the picture.
Read full review of ibi WebFOCUS »
Anonymous User
Works at a government
The customer service and technical team are very knowledgeable and respond promptly to requests, email or phone...
Read full review of ibi WebFOCUS »
Emmanuel Sikwane
Partner channel manager at Inactic
Technical support is readily accessible, and it's available even with their standard offering. They work closely with...
Read full review of Information Builders Data Governance »
Vishnu Polagani
Solutions Architect at GreenZone Solutions Inc
I would rate the technical support highly, they are very good.
Read full review of ibi Data Quality »

Review 1 of 16

Technical Support

No Data Available

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