Compare Freshworks vs Infor

Freshworks

Based on 121 reviews.

Infor

Based on 117 reviews.

Latest Research

Buyer's Guide

Freshsales vs. Infor CloudSuite

November 2026

Infor CloudSuite vs. Freshsales

Updated: November 2026

Buyer's Guide

Freshsales vs. Infor CloudSuite

November 2026

Freshsales vs. Infor CloudSuite

Updated: November 2026

Sample Customers

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Freshsales

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Infor CloudSuite

PRIDE Industries

Popular Solutions

14 reviews

8 reviews

15 reviews

5 reviews

0 reviews

5 reviews

Top Industries

Comms Service Provider

12%

Construction Company

12%

Outsourcing Company

11%

Manufacturing Company

11%

Manufacturing Company

15%

Comms Service Provider

Construction Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 4

HareshSuralia
Senior lead consultant at a tech vendor
Infor LX is primarily used for manufacturing. The use case involved transitioning from a previous Wipro project,...
Read full review of Infor LX »
Adeel Ansari
Project Manager, Program at SPTLabtech
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a...
Read full review of Infor LN »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »

Review 1 of 5

Customer Service

BahatiAsher Faith
Founder at AppNomu SalesQ
Customer support is excellent. They respond to technical questions on time, and you receive a dedicated account...
Read full review of Freshdesk Omni »
Moses Karanja
Software Engineer at CMC Consultium Limited
FreshChat's customer support is responsive, valuing their clients through quick response times, so overall, their...
Read full review of FreshChat »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Nirav Hathi
Assistant Consultant at a tech vendor
The customer support for FreshChat has been good in my experience. When issues or questions come up, the available...
Read full review of FreshChat »
Ehwsf Duhsf
Senior Executive ICT at Avarna
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
Gauri Thakur
Director, Portfolio Projects at Microland Limited
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
My approach to customer service depends on the customer experience feedback I receive. I use a prepared checklist to...
Read full review of Freshdesk Omni »
Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
Senior Team Lead Systems Administrator at a comms service provider
In terms of customer support for FreshChat, we have a dedicated company that supports us, a third party, and for us,...
Read full review of FreshChat »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a outsourcing company
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »

Review 1 of 30

HareshSuralia
Senior lead consultant at a tech vendor
Infor's technical support isn't that good - the response when we have issues is slow.
Read full review of Infor LX »
Peter VAN BENNEKOM
IT Consultant at OrangeDot Consulting
The solution's technical support is more like a business policy Infor M3 has in place. I rate the technical support a...
Read full review of Infor M3 »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
The customer service and support is good. It's called Extreme Support, and it comes with an add-on for customers to...
Read full review of Infor CloudSuite »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
I am satisfied with the tech support since they clear tickets on time.
Read full review of Infor M3 »
RENATOESPOLADORE
Enterprise Account Executive at RPEspoladore LTD
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
Jarod Dwi
Head of IT Office Head at a manufacturing company
Customer service and support are very good.
Read full review of Infor LN »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
KabilanChakravarthy
HCM Consultant at a healthcare company
The technical support has improved significantly. When I started with the Manila team in the early days, it was...
Read full review of Infor CloudSuite »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Sr. Business Intelligence Consultant at Avantas, LLC
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
IT Director at a manufacturing company
The system is really stable, so I rarely need to use technical support. I would rate the technical support a 10 as...
Read full review of Infor LX »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
IT Director at a manufacturing company
I have contacted Infor's technical support team since we were entering an area where we could have difficulties.
Read full review of Infor LX »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
I can rate Infor's technical customer support highly. Infor has a hybrid approach, offering personalization which...
Read full review of Infor M3 »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.