Infor CloudSuite Reviews

I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One is Infor Document Management, which I've seen in the past with other ERP systems that haven't involved as much, but Infor CloudSuite does give you an extra edge when it comes to managing customer invoicing, purchase orders, or customer order acknowledgements. Infor Document can be configured by your IT or super key users, so whenever you produce these documents, they automatically get attached to the actual orders. If it's a customer order verification, as soon as you produce that document, it is attached to that particular customer order, and anybody who wants to retrieve that document can easily access it from the customer order form. It is easily configured and appears as a widget. That's a great feature to have.

Another great feature in Infor CloudSuite is the in-built workflows, which can produce user alerts. For instance, if there is a purchase order that needs workflows, they can be set in place and configured to send alerts to the approvers. These are a couple of examples that I can highlight, which enhance the user experience in my opinion.

Infor CloudSuite is a kind of ERP that is suitable for a medium or small discrete manufacturer, especially in the health sector, life sciences, and biotechnologies. My experience with Infor CloudSuite is that it provides the basic features for any manufacturer who is looking into implementing an ERP solution out of the box and has a system that works. There are no defects or bugs, and it comes with implementation accelerators. So, if any company is interested in getting a good investment, Infor CloudSuite with implementation accelerator could be a better option. Any organization that is a discrete manufacturer finds Infor CloudSuite to be a good fit for the requirements that manufacturers usually have.

Infor CloudSuite made a difference for a manufacturer I worked with through an end-to-end implementation. One example is that once there is a customer order on SyteLine, that customer order gets picked up by advanced planning and scheduling. This is a firm demand, and there can also be soft demand based on parameters such as safety stock and reorder point. Infor CloudSuite has a smart, advanced planning and scheduling system that takes into account both types of demand, processes those demands, and comes up with supply suggestions. These suggestions are reviewed by the planners, and once they are happy, they release the plan for production or the shop. Then, once the plan is released, the job order at the shop floor gets completed, and if we have established a link with the customer order, the customer order gets automatically updated with the status to be shipped, eligible for shipping. By integrating the upstream processes with the downstream, that has really helped one of the organizations I implemented this process in their overall process efficiencies. That's a great example of an end-to-end integrated solution.

I have seen specific improvements after implementing Infor CloudSuite, such as reduced processing time and better visibility. In terms of the previous legacy system, it did not have the modern technology that the latest ERP system provides. The processes were clunky, requiring downloading and sending documents to customers or suppliers. With Infor CloudSuite, you can manage and maintain document profiles. With this feature, you can automate the dispatch of your documents either to customers or suppliers, significantly cutting down the admin time for your order processing team or procurement team. Previously, they would spend ages retrieving documents from emails and trying to find the relevant third party to send them to. But now, this is completely automated, enhancing the overall processing time and user experience.

I can provide rough estimates on time saved after implementing Infor CloudSuite. Users can generate documents in a matter of seconds now, compared to the previous minutes they took. If we imagine creating ten orders, and previously the legacy system required spending five minutes per order, that totals fifty minutes. However, in the new system, with properly automated document management, it only takes about one minute for each order. Therefore, you end up saving around forty minutes for ten orders raised.

There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.

When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP.

The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.

As a part of Infor CloudSuite implementation, I think at the end of the day, it is a tool, but it gives the best results if we have robust processes implemented. For instance, if we are talking about planning, then the results or outcomes we get from APS or production are totally dependent on how accurately we maintain data in CloudSuite. It's data-hungry, and we have to have robust and rigorous processes in place to support master data management because this feeds into your planning and processes since it's a highly integrated solution. One wrong data point can jeopardize the outcome, and users can spend hours trying to fix that. In my opinion, it's a great tool, but any organization looking to implement Infor CloudSuite or any other ERP needs to ensure they have defined roles, responsibilities, and processes around master data to feed good, accurate, and quality data into the system. When I implement Infor CloudSuite as a project manager, I overemphasize this and reiterate to the main sponsors and stakeholders that this is paramount to getting the best results out of Infor CloudSuite implementation.

It's difficult to rate Infor CloudSuite precisely; it depends on each organization's requirements. If you are a mid-size or small to medium-sized manufacturer with discrete processes to implement, I would rate it a six out of ten. It provides out-of-the-box, ready-to-use processes.

The main reason I give a six out of ten rating is primarily due to the strengths we've discussed earlier. The implementation accelerators provide an easier and faster way to implement Infor CloudSuite and obtain a quick return on investment for organizations. It has a depth of features for discrete manufacturing. However, if you are looking for complex scenarios or processes, Infor CloudSuite might require some customization, which can become expensive. While it caters well for out-of-the-box solutions with foundational processes, it may necessitate exploring other Infor products if you need to automate factories or warehouses.

My advice for anyone considering Infor CloudSuite is to focus on a few key areas during their implementation. This is a solid and robust product, but it's essential to look closely at the design phase. Ensure you have your SMEs identified and dedicated, documenting the blueprint properly to understand what works out of the box and what the gaps are. Set the right expectations; you should enter the construction phase of the solution with a clear understanding of what is standard and what requires customization. It's also crucial to conduct thorough research when selecting the right partner, as not everyone in the market has full knowledge of how Infor CloudSuite works. I would rate Infor CloudSuite a six out of ten overall.

Some of the use cases for Infor CloudSuite would be manufacturing, accounting, production, and shipping.

What I appreciate most about Infor CloudSuite is the out-of-box standard functionality; it really can function to meet the needs of any company.

Using Infor CloudSuite has helped with compliance as I have encountered many companies going the route of SOX compliance.

I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.

Understanding more about how Birst can actually be a profitable aspect of being implemented into Infor CloudSuite is important.

I have been using Infor CloudSuite for almost seven years now.

As far as pricing and licensing are concerned, more licenses are needed when companies grow with Infor CloudSuite.

On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.

Positive

Infor CloudSuite was the main go-to solution; we evaluated Oracle and other ERP systems that did not have the capabilities we were looking for.

The main differences between Oracle or SAP were regarding customization, which played a key part in our choice of Infor CloudSuite.

I have experience with Infor Syteline, which is also referred to as Infor CloudSuite Industrial.

I have not used Infor CloudSuite's advanced analytics features, but I have heard a lot about them.

The data feature for my organization is very pertinent to making sure that data is either migrated or input into the system correctly.

Using Infor CloudSuite versus any other ERP system allows the company to customize the system in regards to what they are looking for.

I rate Infor CloudSuite 8 out of 10.

I usually recommend Infor CloudSuite for retail, mall development, healthcare, and manufacturing.

The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite. Infor OS enables us to plug in third-party payroll and third-party applications. The latest talent acquisition where workflow can be defined in the UI itself by functional consultants without IPA interventions is beneficial.

I would assess the impact of Infor CloudSuite's industry-specific features on my organization's operational efficiency as very good from the organization's perspective.

After implementing Infor CloudSuite, I have seen numerous improvements in the UI space. They have simplified the navigation. The navigation has become very easy, starting with administrator navigation and simplified menus. It is becoming simpler with every CU, which is positive.

The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations. It is not straightforward and is too deeply embedded. It is very easy in Lawson itself, but in Infor CloudSuite, it is more complicated for users.

On the benefit side, there is no auto-enrollment for Absence Management. When there is a new employee, they are not auto-enrolled. You need to enroll them every time. If you want to change an employee to a different benefit plan, you need to do it manually. It does not work according to the eligibility group. It will just give you the details, requiring manual enrollment.

For the next release to make Infor CloudSuite better, I would want to see improvements in Absence Management and auto-enrollment.

I have been working with Infor CloudSuite for almost 11 years.

The technical support has improved significantly. When I started with the Manila team in the early days, it was average, but now the support is very good.

I would rate their technical support eight out of ten.

Positive

I have not previously worked with different solutions or any competitors of Infor CloudSuite since I started with Infor CloudSuite and only know this solution.

Implementation of Infor CloudSuite takes approximately six months to one year, depending on the company. Each company has a different methodology to implement. For a small company with 1,000 to 2,000 employees maximum, it takes six months. If the organization has high strength and more processes in project management, with two CRPs, two SIT, and two UAT, it extends to eight months. In the Middle East region, it typically takes less than six months.

I have not utilized the predictive analysis capabilities of Infor CloudSuite.

Infor CloudSuite's ability to integrate with third-party applications and existing legacy systems is good. There are some issues with ION, but within Infor applications, it works well. For third-party applications, we have used SFTP connections successfully. Seamless connections can be made with the Infor Cloud support.

My experience with the implementation of Infor CloudSuite is good. We could capture 70 to 80% of customer needs.

Workday and Oracle are currently moving faster in the market. This assessment is based on consultant requirements. The job opportunities for Infor CloudSuite consultants are limited. In India, Oracle and Workday are performing well in the market.

Infor needs to improve their marketing strategy. Other Infor products such as Infor LN and Infor M3 are performing well. It would be beneficial for Infor to pitch HCM to those customers with attractive discounts to capture market share. Customers transitioning from on-premises or Lawson to Infor CloudSuite should not face high charges. The migration from Lawson to Infor CloudSuite should be treated as a migration project rather than a new implementation.

I have also worked with Infor ION, which is a good tool for integration purposes, though only Infor consultants can work on it. My company uses ION for integration, and I receive positive feedback from the technical team. I personally work with CloudSuite and an older on-premises system.

I rate Infor CloudSuite eight out of ten.

I work as a subcontractor for a company that worked with them for three to four years.

It offers a facility to get data quickly. We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status. It is very easy to configure facilities to extract orders and adjust solutions to business needs.

The price of the solution is not good. 

In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.

I have been using Infor CloudSuite for five to six years.

The stability of the solution is perfect. I rate it a ten out of ten.

I am satisfied with the scalability.

Technical support is rated a seven out of ten. Here in Portugal, there's no direct support from Infor. For major problems, we need to consult other partners.

Neutral

I previously worked with SAP and Navision. I work more with warehouse management systems like WMES.

The initial setup was difficult and not easy. It was a challenging task to implement at the beginning, which impacts the rating I gave, a five out of ten.

I work with a partner of Infor implementing an ePort solution.

It's a good investment, and I would rate it an eight out of ten.

Based on my experience, I would recommend this solution to others.

We use Infor CloudSuite for clients in industrial applications, primarily to meet needs in production and finance. It provides solutions for intercompany business across multiple countries, making it essential for our operations.

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. 

Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.

In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long. This lack of resources is a significant issue in the customization process. Improvement is needed in resources for customizing the solution.

I have been dealing with Infor CloudSuite for two years.

Infor CloudSuite is very stable, provided there is a good internet connection.

The software is highly scalable, and there are no significant problems with scalability.

Technical support from Infor is rated an eight out of ten. They have very good support.

Positive

I have experience with SAP, specifically MM and SD modules, as a consultant. However, my experience with SAP was seven years ago.

If there is good preparation, the installation process is easy. However, without it, it can be complex.

A team of specialists is needed for different parts of the software.

Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.

In addition to Infor solutions, I have experience with SAP MM and SD modules.

I don't have much experience with artificial intelligence integration as it's relatively new in Infor CloudSuite. I would rate Infor CloudSuite a nine out of ten. 

Overall, I would rate the solution nine out of ten.

Infor CloudSuite Industrial is an ERP software designed to be used in industrial engineering and for retail, representing trading purposes. It's also useful in aviation, aerospace, automotive, and other industries, including high-tech electronics.

We are a consulting company that works alongside Infor for their solutions, requirements, implementation, enhancements, and customization. We work with them to come up with solutions for our end customers.

In the past, we sold to almost 25 to 30 customers, and during my 10-year tenure, I had around 25 to 30 customers. We are currently working with around 8 to 9 customers.

As a cloud solution, Infor CloudSuite Industrial simplifies our work. From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc. We can also easily see our warehouse items and materials for manufacturing. On the side, we can use an analytics application that provides a dashboard for sales, profit loss, employee debits, credits, etc. It's an artificial product that gives us one view of both.

On the manufacturing side, we have more flexibility in designing the plan - how to plan for multiple years or what to manufacture for a specific item. Bill of material (BOM) routing and the last material have been easily bounded. One of the best features we have in the cloud soup industry is the ability to have any number of BOMs, whether there are multiple BOMs or not specified. How could we find that? Let's say I want to manufacture 20 to 30 pieces of an item. I don't need to create one BOM for everything. I can have a separate BOM for each day that can be mapped to a separate location. For example, if I have a manufacturing plant in London and another in Amsterdam, five locations in the UK, and three locations every month, all of these can be picked up by one logistics company. And I have different finance programs in different offices, such as in India and Singapore. So different times are involved.

Moreover, Infor CloudSuite Industrial has a separate application for sales. The sales application, Infor Birst, provides a comprehensive dashboard that helps sales teams to manage their pipeline, monitor their performance, and track their progress against targets. It also offers advanced forecasting and analysis capabilities. As an analytics tool, it provides a dashboard on sales, profit loss, employee debit and credit, and other key financial metrics.

In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature.

We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good.

Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.

I have been using this solution for five years. I am using the latest version一 10.7.

The stability of the solution is good. If the process is followed correctly, there is no issue.

It is a very scalable product. You can have any number of data in it, you can even easily access, retrieve, archive, and deploy data from multiple locations around the world, giving you ample space to work with your data.

The customer service and support is good. It's called Extreme Support, and it comes with an add-on for customers to raise tickets and exchange information. The response time is based on the complexity of the issue and is connected to the customer. The issue will be escalated to us, and based on the customer's approval, the ticket will be closed. Extreme Support has been successful globally for Infor CloudSuite Industrial, and it's considered very good in terms of technical support and functionality.

The initial setup is straightforward. Sales, purchases, and financial reports are easily generated in Infor CloudSuite Industrial. Each department has its own set of reports. Creating a report in the Infor application doesn't take much time when you map it correctly for the business partner and revenue. You can easily take monthly reports on how much intake, money is in doubt, and revenue generated. Everything is reportable and informative. Deployment time depends on the specific implementation and requirements.

Infor follows a very good technology in their methodology for implementing everything or any migration for operating conversion to version. So the methodology can be changed based on the application's behavior, and there shouldn't be much change in the methodology, as it is awesome.

For technical deployment, the business data will be moved from the older version to the newer version. There are two sides involved, one is the business side, and the other is the data side.

If we consider data migration, it's not much, but the system gets migrated at the back end with new features. It's version 11.10.7 with a feature called site functionality. It was previously called enterprise units, which have now been transformed outside. It's a single site that can map through finance or refinance, and we can map through a single refinance.

So, it's that number where five to six locations can have different currencies and can map to one site, that is, one company. As an example, since I have offices in London, I have three to four locations around London and then in the US and India, but I can close my books in one currency, with my primary pricing in pounds. All of these can be mapped to us.

Therefore, the functional thing was introduced in version 10.7 also. If I want to use that feature, I need to upgrade my system technically and personally. So this is called my migration. But on the data section, where my historical data, all the warehouse logistics, and every data is already deployed in the system will be enabled with the new feature. So for this, you can take that in a period of one or two months, but it depends upon customization. There is a term for customer relations where the customer customizes the feature for it through this week.

For example, if I need customer finance, and I want to ask for the bill for a thousand pounds, if I get that advance from a customer, fifty percent off, I will never allow that for you to be enabled. So these customizations are based on the customer's demand. With these customizations, everything should be moved to a standard day or opt-in for us advised. Therefore, it depends upon the complexity of the customization, and it will take one month, whereas optimization and migration will take two months.

On the licensing part, Infor is too expensive. But people still prefer it because, though it is highly costly, it is very hard and price-sensitive. People prefer it because their business needs are connected to it. So, for example, if I create a customer in the Philippines, it may cost around $82,000, which includes the ION and WMS modules that allow them to manage the warehouse through the application. The cost of importing Infor M3 is typically between $120,000 to $150,000. The CloudSuite package will include multiple applications like factor track, factor taxes, and tools to manage employee availability, such as attendance and punch times. This package can be renewed annually. In addition to finance and operations, it also includes manufacturing, logistics, quality, sales, service, and project management applications.

Everything has a set of applications in that. So you'll get the operating systems, you'll get first, and you'll get finance, manufacturing, logistics, quality, sales, and service projects. It's the entire, complete suite you'll get in Infor, not only one. So whichever you want, you'll get everything combined; a bundle of items in one application.

If you want to use the latest technology and enjoy the best applications for your business needs, Infor CloudSuite Industrial is the best option because it covers the entire business. It doesn't only have application features but also has different features depending on the line of business. It can be used for retail, industrial engineering, and high-tech electronics and maps the system to that business. The business and the application speak well together, so the R&D of Infor is very strong because the people who sit in R&D know the industry and how it works. They design the applications specific to each vertical space.

Overall, I would rate the solution a nine out of ten.

CloudSuite Industrial is primarily used by small and medium-sized businesses (SMBs) within the manufacturing sector. Compared to other ERPs, it offers approximately 95% more functionality explicitly tailored for industrial manufacturing. This ERP excels in size, functionality, and feature richness, making it a smart choice for SMBs.

Infor CloudSuite Industrial primarily focuses on production rather than planning. It handles various manufacturing processes such as make to stock, make to order, make to engineer, engineer to order, and engineer to stock. These diverse industrial manufacturing processes can be configured within the site lag. The complexity increases for larger companies with multiple branches and various production lines. This software can be a suitable choice for smaller companies with one or two standard product lines.

The reports have a deficiency of data richness. It generates essential financial statements such as Profit and Loss, Balance Sheet, or Cash Flow, along with Management Information System (MIS) reports related to finance, which are not supported. Standard reports are absent, and the only available option is an Excel add-in, a limited utility for extracting information to process data externally. However, this process poses challenges regarding data variety and manipulation risks when exporting to external systems or manipulating data within Excel. Consequently, this system lacks the necessary assurance for auditors due to the potential for human intervention and alterations in the generated reports.

Two critical areas demand significant improvement. Firstly, integration with external systems, especially banking systems and different bank portals, is lacking. The absence of an interface with banks makes all payment processing tasks manual. Everything requires manual handling outside the system, whether it's payments to vendors or from customers. Secondly, the finance section lacks reporting capabilities. There's a pressing need for enhancement in integrating with external systems like banking platforms and improving reporting functionalities.

I have used Infor CloudSuite as a partner for over 14 years. We are using V10 of the solution.

The product is stable. The initial transition took place in 2015 or so. Initially, it was a small-scale initiative. However, in 2017, a significant move was made, resulting in several outages and downtimes. Nevertheless, it has since become more stable. Presently, we receive monthly reports indicating an uptime rate of 99.99%.

Amazon has a highly resilient and stable infrastructure.

I rate the solution’s stability an eight out of ten.

You won't need any further upgrades. They have been performing monthly upgrades for at least two and half years, incorporating all enhancements, new features, and bug fixes into the product. From a customer perspective, there's no worry about future upgrades. It continues to evolve and change dynamically. Instead of a major migration every few years involving all customers, it's more of an incremental process. Regular enhancements and bug fixes occur every month, ensuring that your system stays consistently current and up to date.

The platform has document management and various other functions. All are centralized within the same platform and shared among all ERPs. Consequently, vertical migration becomes possible for integrating Coleman AI and IoT functionalities. Additionally, vertically, seamless integration between Infor and non-Infor external applications is achievable. Scalability poses no issues within this system.

50+ medium-sized business customers are using this solution across the globe.

I rate the solution’s solution as a seven out of ten.

Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the complex taxation. While our needs might be intricate, customers expect comprehensive support when paying for it. The support provided fell short, resulting in a very frustrating experience.

Instead of directly addressing the issue, they often responded by stating that the problem wasn't inherent to the product but considered it an enhancement. They would advise us to log an enhancement request, promising to consider it if deemed valid, essentially deferring the problem for future resolution.

Neutral

The initial setup is straightforward and takes four to six months to complete. There's no complexity in setting up this system. It is very user-friendly. They're flexible in customization compared to tier-one ERPs like SAP, which are inflexible when making changes. You can easily customize it if you know a bit of coding about .NET. You don't need to be an expert if you have some basic ideas.

Infor CloudSuite Industrial involves five primary phases: inception, elaboration, instruction, transition, and optimization. In the inception phase, you gather requirements and create a Proof of Concept (POC) to encapsulate these requirements in a smaller model. Subsequently, you present this model to users, provide training, and identify process gaps. A conference room pilot is conducted to pinpoint issues or additional requirements, which are then integrated into the system. The process continues with user acceptance testing and data conversion, and finally, the system goes live. This deployment method within Infor CloudSuite Industrial is adaptable and can be tailored to suit the size or complexity of your project.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy.

The product is cheap and has an annual subscription only.
I rate the product’s pricing a three out of ten, where one is cheap, and ten is expensive.

I recommend considering your budget when evaluating Infor CloudSuite Industrial, as it's a smaller ERP solution. It's important to manage your expectations realistically. This software covers aspects efficiently but lacks the more sophisticated or luxurious elements often found in higher-tier ERPs. It provides necessary data and functionalities, yet its user experience, data manipulation, and advanced reporting capabilities are limited. Therefore, it's crucial to set the right expectations. Additionally, while it covers basic planning requirements adequately, it may lack some of the more comprehensive planning features found in other ERP systems, even though it fulfills essential functions competently.

Overall, I rate the solution a seven out of ten.

In terms of Supply Chain Management support, we're still exploring its capabilities since we're relatively new to using ERP systems.

As for its impact on manufacturing efficiency, we're still in the development stage, but we expect it to improve our factory operations, especially with features like factory tracking, which helps monitor production orders and manage warehouse stocks.

Some valuable features include improved transparency in sales processes, which has been vital for our operations. Regarding analytics and reporting, we do monthly reporting for our shareholders, but we're still testing the analytics capabilities to extract valuable insights. 

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on.

We expected more flexibility in customization.

We've been working with this solution for about 2 years now.

I haven't had the opportunity to assess the stability or technical support of Infor CloudSuite Industrial.

In terms of scalability, I believe the solution is flexible enough to adapt to different organizational needs, although there's room for improvement in terms of flexibility. 

While I haven't directly worked with similar ERP solutions, I have experience with local IT vendors and have found them to be challenging to work with in the past. In terms of drawbacks, I find other ERP solutions too complex and cumbersome to handle due to excessive procedures and evaluations.

As for deployment complexity and maintenance, I can't provide a rating as I haven't been involved in those aspects yet.

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

Compared to SAP, Infor CloudSuite Industrial is reportedly easier to use with better interfaces, making it more reliable and flexible.

On a scale of 1 to 10, I would rate Infor CloudSuite Industrial between 6.5 and 7.

Before buying Infor, I recommend companies thoroughly understand their own processes and spend time analyzing if the ERP fits their needs. Taking a couple of months for investigation and comparison with other ERPs is advisable.

We use it for manufacturing customers – companies who do a lot of manufacturing. There are also some logistics companies. Those are the main areas we focus on. 

It has been working quite well. Our latest selling points have been add-on features, such as the service module and the projects module. Those tend to be where we get the most benefit.

The customization capabilities of CloudSuite Industrial are also there. We've actually been on technical training for Infor OS to learn that aspect as well.

There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product.

We've been doing implementations for about the last year.

We've had no issues, so it's stable. I would rate the stability a ten out of ten.

It seems to work very well for our customers. Scalability is good, especially for small and large companies.

We've done about two or three implementations in the last year.

The setup is not too complicated. We mostly deal with the cloud deployment model. 

We get positive feedback after implementation from our customers, and everyone seems happy. It fits well within their business and is easy to use.

For on-premise installations, the licensing is yearly. 

SaaS (Software-as-a-Service) is also typically yearly. We generally work with yearly subscriptions and use Infor products exclusively.

I've only ever worked with Infor products.

It's pretty good.  Overall, I would rate it an eight out of ten. There's always room for improvement, but it works well.

I would recommend using it. It's reliable, stable, and has good features that most companies need. It works well in various business environments and expands easily from small to large companies. It generally accommodates most process flows in the companies. 

We use Infor CloudSuite Industrial to manage the production of our customers in manufacturing businesses.

The product's most valuable feature is production planning. It is one of the core features.

The platform's distribution features need enhancement to complement the other products like WMS.

We have been using Infor CloudSuite Industrial for more than ten years.

The product is very stable. I rate its stability a nine out of ten.

I rate Infor CloudSuite Industrial's scalability a six out of ten. It is suitable for small businesses. We encounter issues while scaling up the existing setup regarding hardware limitations.

The initial setup is easy, as we have worked with the product for almost 27 years. I rate its process a nine out of ten. It takes months to complete due to the complex system.

The platform's pricing depends on the specific number of users. It will cost more if purchased for five users and would be reasonable and negotiable for 1000 users.

I rate Infor CloudSuite Industrial an eight out of ten. I recommend the product as it is very reliable and the maintenance costs less than other solutions.