Salesforce Sales Cloud and Infor CloudSuite compete in the customer relationship management and enterprise resource planning sectors. Salesforce Sales Cloud appears to have the upper hand due to its extensive customization, automation, and robust data insights, whereas Infor CloudSuite is specifically strong in manufacturing capabilities.
Features: Salesforce Sales Cloud offers customizable CRM, extensive automation tools, and real-time data insights. It integrates with a vast ecosystem of third-party applications, providing workflow capabilities and flexibility. Infor CloudSuite is strong in manufacturing, providing production planning, industry-specific features, financial reconciliation tools, analytics, and materials management functionalities.
Room for Improvement: Salesforce Sales Cloud is noted for its complexity and high cost. Users seek better integration with legacy systems, improved mobile app performance, and more intuitive data management. Infor CloudSuite requires enhanced documentation and support. It needs improved integration with IoT and third-party tools, and its pricing can be prohibitive for smaller businesses.
Ease of Deployment and Customer Service: Salesforce Sales Cloud is predominantly available on the Public Cloud, benefiting from broad accessibility. Its extensive feature set can lead to complexity during setup, but its customer service is well-regarded, with multiple support tiers. Infor CloudSuite offers deployment across Public, Private, and Hybrid Cloud models, accommodating diverse needs. While its customer service is satisfactory, users desire more consistency in technical support response times.
Pricing and ROI: Salesforce Sales Cloud is perceived as costly due to its licensing model, which can be a challenge for smaller businesses. However, it often results in high ROI through improved decision-making and operational efficiency. Infor CloudSuite's comprehensive packages are noted for being expensive but are considered cost-effective due to its extensive functionalities, offering substantial value for larger organizations.
Many first-time CRM users are unaware of all features and best practices, so we guide them with use cases, sample work, or sometimes create a POC to show them how their system will look and the expected outcomes.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
Support requires a subscription and when taken, the service is pretty nice.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Salesforce is highly scalable and operates efficiently.
Infor CloudSuite is very stable, provided there is a good internet connection.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Without negotiation, costs can become expensive.
I would rate the price for Salesforce Sales Cloud as a three, where one is a high price.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
The biggest benefit of the Salesforce Sales Cloud is a centralized point, a centralized source of truth for customer-related information; you centralize all the information in a single database, and that's the biggest benefit.
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.
Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.
What features does Salesforce Sales Cloud offer?Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.
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