Infor CloudSuite and UKG are both powerful solutions in the enterprise software market, each emphasizing different functionalities. UKG generally leads in workforce and human capital management capabilities, while Infor CloudSuite shines with its ERP integration strengths.
Features: Infor CloudSuite stands out with its strong ERP capabilities, including advanced analytics and seamless integration with existing enterprise systems. It also offers a robust production planning module and flexibility in managing manufacturing processes. UKG offers an excellent suite for workforce management with strengths in payroll processing, time and attendance, and benefits administration. Its reporting capabilities and integration with other systems are also notable features.
Room for Improvement: Infor CloudSuite may need to improve its deployment flexibility to reduce complexity and time for implementation. Enhancements in user interface design and customer feedback mechanisms could also enrich user experience. UKG could benefit from expanding its analytics capabilities to be more intuitive and enhance automation in onboarding processes. Simplifying some UI aspects and strengthening mobile application features would also be advantageous.
Ease of Deployment and Customer Service: Infor CloudSuite provides flexible deployment options, although some users find deployment challenging and time-consuming. Its customer service is reliable but less praised than UKG's. UKG offers a more streamlined deployment experience with user-friendly setup processes. Its customer service receives commendation for responsiveness and support quality, often considered superior in the industry.
Pricing and ROI: Infor CloudSuite generally requires a higher initial investment, which may delay ROI but aligns with its expansive ERP capabilities. UKG presents competitive pricing with a quicker ROI attributed to its efficiency in workforce management features and intuitive deployment. The pricing variations reflect their unique value propositions and target organizational needs.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
One developer and one functional person can efficiently manage the implementation for a large organization.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
Infor CloudSuite is very stable, provided there is a good internet connection.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
It is a productive ERP application, but many people in the IT market are not aware of it.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.
We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.
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