Infor CloudSuite and Microsoft Dynamics CRM compete in the manufacturing ERP and CRM software categories. Based on diverse functionalities, Infor CloudSuite leads with manufacturing features, while Microsoft Dynamics CRM excels in integration and usability.
Features: Infor CloudSuite offers flexible manufacturing planning, ERP functionalities, and wave management. It includes analytics dashboards and production planning capabilities. Microsoft Dynamics CRM provides seamless integration with Microsoft tools, advanced reporting, and opportunity management alongside customizable dashboards.
Room for Improvement: Infor CloudSuite needs better documentation, external system integration, and enhanced planning modules. Microsoft Dynamics CRM should improve its UI/UX, enhance AI-based analytics, and offer more intuitive customization options.
Ease of Deployment and Customer Service: Infor CloudSuite supports private, public, and hybrid cloud deployments, though it may depend on resellers for technical support. Microsoft Dynamics CRM offers extensive public cloud options and robust customer support, enhancing its deployment flexibility.
Pricing and ROI: Infor CloudSuite is priced higher, making it more suitable for large enterprises with comprehensive ERP needs. Microsoft Dynamics CRM, though considered expensive, integrates well with existing Microsoft ecosystems, offering competitive prices for those familiar with its subscription model. Both solutions deliver positive ROI through productivity gains and user satisfaction.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
I would rate customer support as ten out of ten.
Sometimes the technical support for Microsoft Dynamics CRM is not qualified enough, and in some situations, we know the tool better than they do.
While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.
Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.
I would give it a ten out of ten for scalability.
Infor CloudSuite is very stable, provided there is a good internet connection.
I would rate it ten out of ten.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.
The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.
The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.
The CRM is very fast, which is the most important aspect, and it's very handy.
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.
In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.
Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.
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