Compare GFI vs Kaseya

GFI

Based on 95 reviews.

Kaseya

Based on 82 reviews.

Latest Research

Buyer's Guide

GFI LanGuard vs. Kaseya VSA

December 2025

Kaseya VSA vs. GFI LanGuard

Updated: December 2025

Buyer's Guide

GFI LanGuard vs. Kaseya VSA

December 2025

GFI LanGuard vs. Kaseya VSA

Updated: December 2025

Overview

Information Not Available

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Sample Customers

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

Kaseya VSA

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Popular Solutions

4 reviews

1 reviews

5 reviews

1 reviews

6 reviews

1 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Performing Arts

Computer Software Company

Educational Organization

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at a consultancy
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Rajendra Karad
Team Leader at a tech services company
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »
Farhood Nishat
Senior Manager at a computer software company
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a...
Read full review of Kaseya VSA »

Review 1 of 5

Customer Service

Gilbert Mwiinga
Baobab College logo System Administrator at a university
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
AliKia
Research And Development Manager at a consumer goods company
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Anonymous User
Head of Technical - Systems and Security at a tech consulting company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Matt Gerken
VP Engineering & Admin at a maritime company
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
MarcoVivaldelli
IT Director CEO at a consultancy
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
BrianCook
Information Security Officer - VP at a tech services company
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Jay Greiner
Head of IT at a religious institution
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Greg Regester
ICT Consultant at a government
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Justin Braegelman
IT Support at a tech vendor
The GFI technical support can be very time-consuming to get down to the root of the problem, but they are very...
Read full review of KerioControl »
AliAmini
IT Consultant at a tech services company
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Owenmpk
IT Support Professional at a tech consulting company
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »
Michael Livingston
IT Director at a insurance company
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Chris Kershner
CEO at a financial services firm
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Freddie Lewis
Solutions Architect at a transportation company
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »

Review 1 of 30

Ben Blissett
Principal at a tech services company
With technical support, no resolution ever came about. We had one experience after the next having tickets marked as...
Read full review of Kaseya VSA »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.
Read full review of Kaseya Traverse »
Stéphane Guerin
Directeur Technique Services Managés - RSI at a consultancy
The customer service provides a fast response. I have had a chat with the technician.
Read full review of Kaseya VSA »
Quintin Van Zyl
Head Of Managed Services at a comms service provider
The support is not so great. We've been struggling with some integration issues between some of the products, and...
Read full review of Kaseya Traverse »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
For everything, they will say it is chargeable, and they will never respond. When I say a response, somebody's...
Read full review of Kaseya Traverse »
Sherryl Cruz
Business Development Manager at a tech services company
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
Derek Schneider
Manager, Information Technology at a hospitality company
The support team is consistently helpful when I request assistance or submit tickets, and they resolve issues within...
Read full review of Unitrends »
Pragnesh Menon
IT Manager at a university
On a scale of one to ten, where one is low, and ten is high, I rate the solution's technical support an eight.
Read full review of Unitrends »
Vaibhav Patkar
CISO at a tech services company
The technical support services are good.
Read full review of Kaseya Vorex »
Terry Cutler
Founder and CEO at a consultancy
I rate their customer service and tech support with Kaseya as very good. I'm very happy with it.
Read full review of ID Agent »
Daniel Gombe
Chief Executive Officer at a financial services firm
The product's support team is very quick to respond, especially because the tool's technical team operates in the...
Read full review of Kaseya VSA »
Anonymous User
Senior Network Administrator at a comms service provider
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Unitrends »
Andrew-Murphy
Systems Administrator at a construction company
Customer Service: Good customer service. No problems with my sales rep. Technical Support: High level of tech...
Read full review of Unitrends »
Hunter Bonner
Technology Consultant
Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes,...
Read full review of Kaseya VSA »
Anonymous User
IT Manager at a marketing services firm
It is a 10 out of 10.
Read full review of Unitrends »
Lahiru Wickramasinghe
Manager Technical Support at a retailer
great Technical Support. they fixed some serious setup issues and made sure everything backed up correctly.
Read full review of Unitrends »
Dimitrios Arvanitakis
IT Support Admin at a transportation company
Η τεχνική υποστήριξη της λύσης είναι καλή. Υπήρξαν κάποια προβλήματα με την τεχνική υποστήριξη που προσέφερε το...
Read full review of Kaseya IT Center »
Anonymous User
Network Manager / Senior Network Engineer at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is very qualified and educated.
Read full review of Unitrends »
Farhood Nishat
Senior Manager at a computer software company
I would rate their support five out of ten because most of the time they are not able to resolve the issues and we...
Read full review of Kaseya VSA »
Emmanuel Okojesu
Technical Analyst at a financial services firm
We had two training sessions with the support staff and they were good. The sessions were recorded and I quite...
Read full review of Kaseya VSA »
Anonymous User
Team Lead at a tech services company
We had the in-house staff. I can't really say anything about technical support as the person we dealt with was just...
Read full review of Kaseya VSA »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »
Allan Eisenhauer
Director Of IT / Purchasing Manager at a consumer goods company
I would rate the technical support a five out of five. They contacted me, did a screen share with me, and walked me...
Read full review of Kaseya VSA »
Anonymous User
RHS Tech Manager at a recreational facilities/services company
My experience with technical support is limited. Just in our recent upgrade, we dealt with the support team. We...
Read full review of Kaseya VSA »
Anonymous User
Technology Director at a non-tech company
Outstanding.
Read full review of Unitrends »
Anonymous User
Network Engineer at a wellness & fitness company
It's average.
Read full review of Unitrends »
Emmanuel Okojesu
Technical Analyst at a financial services firm
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Anonymous User
Network Engineer at a wellness & fitness company
I give them a one out of 10.
Read full review of Unitrends »
Anonymous User
IT Director at a government
Customer Service: Good. Technical Support: Very good technical support.
Read full review of Unitrends »
Anonymous User
Systems Engineer at a tech services company
Technical support is good. If I have inquiries, issues, or a troubleshooting encounter, I can raise a ticket on their...
Read full review of Kaseya VSA »

Review 1 of 30

Technical Support

No Data Available

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