Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
| Product | Mindshare (%) |
|---|---|
| Kaseya VSA | 15.0% |
| NinjaOne | 12.0% |
| Datto Remote Monitoring and Management | 10.4% |
| Other | 62.6% |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Microsoft Configuration Manager | 4.1 | N/A | 91% | 86 interviewsAdd to research |
| NinjaOne | 4.1 | 12.0% | 95% | 24 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 4 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 259 |
| Midsize Enterprise | 52 |
| Large Enterprise | 137 |
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
| Author info | Rating | Review Summary |
|---|---|---|
| Senior Manager at dinCloud, Inc. | 3.5 | I've used Kaseya VSA for three years to manage remote systems as a service provider. It's lightweight and efficient, though the outdated GUI and weak support system leave room for improvement. I’d rate it 8 out of 10. |
| Owner at PC Systems of Mo, Inc. | 4.0 | I use Kaseya VSA for remote control to assist clients, appreciating its quick status indicators for machines. We are upgrading from version nine to ten for better automation, despite some documentation issues during migrations. NinjaOne and SolarWinds were alternatives. |
| Directeur Technique Services Managés - RSI at Groupe Folder | 4.5 | I am a reseller researching Kaseya VSA, which I find comprehensive for patching and software management. Despite its strong modules, it could improve network monitoring. I haven't documented ROI and am comparing it with NinjaOne. |
| Senior Technical Engineer at a tech services company with 51-200 employees | 4.5 | I've used Kaseya VSA for three years for patch management, finding it user-friendly with helpful support. While setup was challenging, overall it's been effective, though I’d like improved AI-based scripting capabilities for better automation. |
| Principal at Affinity Technology Group | 1.0 | We used Kaseya VSA for remote support and monitoring of 1,500 endpoints, but it failed to function reliably, leading to significant issues including downtime and poor performance, ultimately providing no ROI and forcing us to find alternatives. |
| Owner at PC Systems of Mo, Inc. | 4.0 | We use Kaseya VSA for remote control in our small IT shop, appreciating its efficient monitoring and idle machine identification. While lacking in multiple monitor support and remote printing, its ROI is impressive, scoring eight out of ten. |
| Chief Executive Officer at SOIT Business Solutions | 5.0 | I use Kaseya VSA to remotely monitor and manage client networks, benefiting from its security enhancements and cost-saving capabilities. Although the interface could improve, it provides essential features for remote work, making it a worthwhile investment over N-able N-central. |
| Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair | 4.5 | We use Kaseya VSA for remote control, patch, and software management, valuing its single-portal approach over previous dual solutions. Its stability and scalability are strong. My main wish is for audio transfer during remote sessions, as it's currently lacking. |
