Kaseya VSA Reviews

I use the solution since it functions as a virtual system administrator that allows me to monitor our company's clients' networks, and the tool serves as an RMM solution. The product allows me to monitor our company's clients' networks and administer and make changes. The solution also allows me to deploy policies, especially in areas like patching or software updates. The tool serves as a single platform to manage everything with just a few clicks.

The most valuable features of the solution stem from the improvements made in the security area since the product dealt with the major security breach a few years ago. In the product, it is good that users need to change the passwords and reset them every 30 days. The solution just makes the administration of networks much easier, making it a cost saver for my company's customers because now they don't have to pay for my time to visit them since I can even send my technicians to see them.

The product's user interface is an area with certain shortcomings where improvements are required. N-central's user interface looks much prettier and is probably easier to navigate than the one provided by Kaseya VSA. Once users get the hang of how to use the Kaseya VSA's user interface, the features can help them customize reports and do a whole lot of things. Kaseya VSA's user interface or the initial landing page is not very pretty, but it is fine and works perfectly.

I have been using Kaseya VSA for around four years. My company provides services related to the product since we have a partnership with Kaseya VSA, which functions as the solution's MSP.

The tool has been stable since it crashed a few years ago. SolarWinds and then Kaseya crashed a few years ago, after which both the product work was done in areas like patching, software updates, and everything else.

The product has been scalable so far. I haven't served a massive number of customers yet, and I have had to face issues when trying to scale up.

My company mostly serves the needs of small to medium-sized companies that use the solution. It is difficult to cater to the needs of enterprise-sized customers since they have their own internal IT departments. My primary focus is on small to medium-sized companies or SME sectors with the tool.

The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located. One of the challenges my company faced with SolarWinds stemmed from my organization and SolarWinds' technical team operating in different time zones. If my organization and Kaseya's support team are considered, there is only an hour or two between our time zones, which is fine for us. I haven't faced scenarios where I had to escalate certain issues and deal with the technical support team of the product.

I have experience with N-able N-central. I moved from N-able N-central to Kaseya VSA since the latter offered me a product called Network Detective PRO, which allows me to scan networks and produce reports that I can use to onboard customers or try to sell the product to the customers, even though N-able and Kaseya were available at the same prices. The aforementioned reasons prompted me to choose Kaseya tools.

In terms of the installation part of the product, I use the solution's remote version completely, so it is just a matter of sign-in, and there is nothing to install. All I need to do to onboard a customer is that I need to create the customer account on the portal, after which I download the agent, which is the tiny file, and then I deploy it on the customer's network, and the tool does the rest of the job by itself.

The solution's deployment process doesn't take much time. Depending on the network's size, users install the agent on one of their servers, after which it scans the network, and as the machines come live, it deploys the agent to those machines. In general, the deployment process doesn't take long since it can be done within a short period of time, especially if all the endpoints are present in an environment, because it can manage a network relatively quickly in around an hour, as it can pull up all the information.

The tool is meant for anyone who operates in a type of environment after the COVID-19 pandemic, where most people work remotely and face-to-face contact is minimized. Tools like Kaseya VSA are always the best since they ensure a good investment return.

Kaseya VSA can be described as a fairly priced product. The product's end customer is the one who has to ensure paying for the agent. If a user has 50 network nodes in their environment, then there is no need for them to pay for 50 nodes, so the price is an area that is passed on to the customer.

The tool is meant for customers looking to run an efficient service without employing an IT resource, which makes it a cheap resource, especially considering that I charge my customers for every device that I monitor and manage in their environment. The tool operates at a fraction of the cost when compared to the monetary resources needed to employ a full-time person.

I rate the overall solution a ten out of ten.

Kaseya VSA is used for maintaining laptops, patching the systems, and securing the platform.

The most valuable feature of Kaseya VSA is the ability to control laptops remotely. Kaseya VSA is a cheap and user-friendly solution.

The solution's automation capabilities are not very strong. Therefore, I am looking for another system. Kaseya VSA is not very strong for updating and monitoring.

The solution should have more third-party applications and a system for updating the applications. It's very difficult to update the third-party software on every device. It's very simple to patch the updates of the nodes, but it's not simple to update third-party software.

I would like to have the solution's features upgraded every year.

I have been using Kaseya VSA for more than ten years.

Approximately 100 users are using the solution in our organization.

I rate the solution an eight out of ten for scalability.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

Kaseya VSA can be very easily deployed in a few minutes.

The solution's pricing is reasonable.

You have to log in to a portal. I have an overview of all the devices and a brief view of the system malfunctions. With Kaseya VSA, what you see is what you get for that price. The solution saves me a lot of time by allowing me to help people remotely. It's very easy to add new devices via remote without disturbing the person.

Overall, I rate the solution a seven out of ten.

This solution is our RMM tool and we love the deployment features. We just develop a package for each dual client base that we have or for each client network, or actually in some cases we have two packages depending on if it's going to be a remote user or an in-house user. My partner sets up the packages and we install the packages on the computers as they come in and they do pretty much everything for us and get all the software installed. The only thing we have to do is put in a couple of passwords for the individual users and we're off and running.

We used to use a different product and we've found that this solution is far more efficient for using the BMS and VSA and also with our documentation. This solution just made life a lot easier.

The solution is hard to use at first until you understand how it works. Once you gain an understanding of how it works, it's great, but it's not a five minute tutorial and you're off and running. You do need to spend some time to learn how to use it.

I would say the solution is stable. We haven't had any trouble since we deployed it.

Scalability is easy with this solution, and you can always go up. However, it is hard to go down because, just like everybody else, once you get to where you have so many users, you can't remove them due to the contracts.

We're actually in the process of growing, and we are hoping to bring on another 45 to 100 endpoints in the next three to four months. We're also in talks with another company to bring on another 300 endpoints in the next nine months, and we're expecting to grow by maybe one technician.

For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we thought they should be and they've been very responsive. Plus the tech support has been great when we ask for training. My partner prefers to do everything by email instead of phone and we usually get responses from the team within an hour or two and resolution within the day as to figuring out what the problem is.

Our ROI is probably about six months. We started seeing real improvement in our efficiency at that point because we were still finding new things we wanted to do with the solution. We're actually still finding more things we want to do with it because we just ask, and all of a sudden, "Yeah. You can do that." It's like, "Oh, okay." It's been very adaptable for us in that aspect, and the amount of power it provides has just been amazing. I also note there are a couple of things on the horizon that might make it even that much better.

I think VSA is like $4.00, but we got a deal on it, so it was under $2.00 per endpoint per month.

I would rate this solution as a nine out of ten.

Our top uses are remote support, asset and inventory management, and patch management.  

The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature. 

The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too.

The solution could also use better management and functionality for file transfers. Now when you want to do file transfers, you can simply copy a file and paste it over. Sometimes that works, and sometimes it doesn't. I like to have a file transfer window because I can see the data tree on both machines, mine and the remote. This is an industry standard and I would like them to bring this feature back. I understand they were trying to make things easier but sacrificing this functionality isn't the way to go about it.

We have been using this solution for the past 12 months.

The stability is good, there was one occasion where the site was down and we couldn't do anything, but overall I have no complaints about that.

The scalability of the solution is good, it allows for rapid deployment of under an hour, whether for a smaller or larger number of workstations. We package in antivirus along with the remote control aspect, which allows very fast onboarding of clients at a basic level.
The probe functionality allows us to leave the probe on the domain controller and anybody connecting to the network would have Kaseya deployed to their workstation, and we receive an alert of the new addition. This is excellent for management and deployment.

Regarding our internal use of the solution, we had about 35 people using it. 

Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes, and opening a chat session was even faster, so I would use that option more than anything else. 

Positive

We primarily used LogMeIn before switching to Kaseya. The problem with LogMeIn is that although they provided remote control support and to some extent asset management, there was no robust reporting to give us the data we needed. This made us feel like we were being overcharged for the product. That being said, Kaseya is not cheap either, but we are getting a lot more for our money. That was the reason why we left a competitor and came to Kaseya.

The initial setup was a mix. Some visually poor UI elements complicated the process, while remote control of assets was straightforward. 

The deployment was very quick thanks to the incredible probe functionality. We would install a probe on the domain controller and assets would be checking in within minutes. 

You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it. 

I consider Pulseway a viable alternative, but it's a bit too expensive. They don't have a probe functionality either, even though it has been frequently requested on their website. 

I would rate this solution a nine out of ten.

We use the solution internally, deployed to our own workstations as well as with our customers. There would be times while working on something where I would encounter an issue, and a network engineer could remote to my system to help get a solution quicker. We also use the solution for our own inventory management.
I would recommend Kaseya to any MSP, because their product is a little ahead of the innovation curve compared to the competitors.  
The ability to quickly onboard clients is phenomenal. I feel that compared to its competitors, the solution is not as complicated. You log into the portal, create an organization depending on the client, create an installer, throw it on the domain controller and let the software work for you.

We primarily use the solution for remote support.

The remote support is the most valuable aspect of the solution.

The solution now supports Apple devices.

We were able to handle the implementation internally.

The technical support is quite good.

We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update.

We have had Kaseya for a while. That said, the VSA upgrade was just recently done last month. That's a rather new part for us.

Our technicians, level one and level two, and our help desk all use this product.

My experience with technical support is limited. Just in our recent upgrade, we dealt with the support team. We didn't face any issues with them. We're satisfied with their level of service. I don't have anything negative to say.

We didn't do the setup; our network team does that. Therefore, I wouldn't be able to speak on how easy or difficult the initial setup was. I cannot speak to the deployment process either. I don't know how long it takes.

Our network team handled the implementation in-house. We didn't use an integrator or consultant as far as I know.

We don't look at the product from an ROI perspective. We simply don't have a have remote support solution, or we didn't. SCCM may provide that to us. We needed a remote support solution, and therefore, Kaseya was what we chose at the time.

Right now, we're making an evaluation of whether to standardize with either this solution or the SCCM.

I'm a direct end-user of the solution. We're just customers.

We're using the latest version of the solution.

In general, I would rate the solution at an eight out of ten. Thus far, we are quite satisfied with the product's capabilities overall.

The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users.

The technical support of the solution is an area with shortcomings that needs improvement. The solution's technical support should respond more efficiently and quicker. If we ever encounter issues in our company, the technical support takes too long to provide the proper resolution.

I have been using Kaseya VSA since around 2018 or 2019. I use the solution's latest version. My company is a reseller of the solution.

Stability-wise, I rate the solution a seven out of ten.

After some upgrades of the solution, if our organization encounters issues or concerns with the device or the solution, Kaseya's technical support team cannot handle our issues. Kaseya's technical support, whatever issues we face, will be fixed after the upgrade in the solution, so they do not provide an immediate resolution to the issues we face.

It is a very scalable solution. Scalability-wise, I rate the solution an eight out of ten.

In my organization, more than ten people use Kaseya VSA.

I rate the technical support a five out of ten.

I am not entirely happy with the technical support team of Kaseya.

Neutral

On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup an eight since it was fairly easy.

The solution is deployed on the cloud and on-premises. You need to provide a dedicated server to Kaseya VSA for the on-premises version. I have no visibility over whether the solution was configured or installed using which cloud provider.

The time for the deployment phase of the solution depends on how many agents one wants to install. If there are too many agents to be installed, it takes over a month, but if only 100 agents or lower than that have to be installed, then it will not exceed a month.

The solution's deployment phase involves installing agents for which around five to ten staff members from my organization would be required.

Though I don't have complete visibility over the solution's pricing, the solution is not cheap, from what I remember. The solution is on the pricey end.

Those planning to buy the solution shouldn't expect quick support. It is the best solution for patch management and its ability to provide control remotely to its users. Kaseya does provide an update on the solution.

Kaseya VSA is not the perfect solution, and I know that there are no perfect solutions.

I rate the overall solution an eight out of ten.

The solution can be deployed on-cloud, on-premise, and hybrid.

The most valuable features of Kaseya VSA are remote control, live connect, and automation.

The audit and KNM tools could improve.

In the next release, it would be useful to have an iOS and Android application to provide more visibility.

I have been using Kaseya VSA for approximately 12 years

I rate the stability of Kaseya VSA a nine out of ten.

We have a lot of customers that want more agents communicating a single VSA server. For example, 50,000 assets on a single VSA. 

We have 15,000 people using this solution.

I rate the scalability of Kaseya VSA a nine out of ten.

The support from Kaseya VSA could improve. We have multiple customers that have had delays in receiving a response from the agents for small issues. We have to find solutions ourselves after creating the tickets.

I rate support from Kaseya VSA a five out of ten.

Neutral

We have to understand the customer's requirements then we can map the correct deployment for them, such as retrieving the VSA applications, automation, and database. The full process including the configuration and licensing is one week.

I rate the setup of Kaseya VSA a ten out of ten.

Customers purchase the solutions because it is priced well. There are additional services that have an additional cost.

I rate the price of Kaseya VSA an eight out of ten.

We have compared this tool to others and it is good.

I rate Kaseya VSA a ten out of ten.

We are resellers. We use it internally, but not all of its features.

The most valuable features of this solution are automation, inventory, and patch management.

The majority of end users want complete software management. It focuses on a thorough evaluation of the initial projects in the software.

It should focus on the lifespan or timeline of the software and hardware. The majority of end users ask if there are any notifications or advice regarding when they purchased the hardware and software and when it will expire or need to be replaced, and there are none in Kaseya. As a result, even the software metering.

Better software awareness and metering are required.

Metering software depends more on what they use it for, and how much software is available within the company.

If I think of any additional features that are required, it will be for detecting or including mobile users of managing endpoints. There is currently no mobile license for cell phones, Androids, or even iOS. I believe we should include a VSA license to provide complete endpoint management.

We are resellers and have been dealing with Kaseya VSA for six or seven years.

Kaseya VSA is a stable solution, some of the end users have been using it for years.

The scalability is good; it is up to the end-user or we can add additional licenses if necessary. We can conduct policy checks as well.

I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and it is available as needed.

The initial setup is straightforward.

It is simple to implement, especially when the end-user knows what policy they want to implement.

The implementation was completed in-house. We used the Kaseya method of implementation.

In terms of maintenance, we don't need a lot; one person can monitor it.

In the Philippines, licensing fees are paid on a yearly basis.

I believe it is competitive, depending on the number of users purchased. It's scalable in terms of pricing.

Fees are paid per license, per user, and per year.

It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD.

I would rate Kaseya VSA an eight out of ten.