Kaseya VSA and ManageEngine Patch Manager Plus are two competitive patch management solutions. ManageEngine Patch Manager Plus has the upper hand in features and deployment, while Kaseya VSA scores better in pricing and customer service.
Features: Kaseya VSA is praised for its robust automation capabilities, scalability, and comprehensive reporting tools. ManageEngine Patch Manager Plus is highlighted for its ease of use, multi-OS support, and quick installation process.
Room for Improvement: Users of Kaseya VSA note the need for a more modern design and enhanced integration capabilities. ManageEngine Patch Manager Plus users mention the need for improvements in patch detection accuracy and enhanced reporting functionalities.
Ease of Deployment and Customer Service: Kaseya VSA users find the deployment process straightforward but indicate a steep learning curve for new users. Its customer service receives mixed reviews with prompt responses but sometimes lacks depth in troubleshooting. ManageEngine Patch Manager Plus is appreciated for its quicker setup and configuration, with generally positive feedback on customer support quality.
Pricing and ROI: Kaseya VSA is often considered more affordable with satisfactory ROI, although some users feel additional features come at extra costs. ManageEngine Patch Manager Plus is seen as slightly more expensive but delivers good ROI due to its comprehensive features.
Compared to other products, ManageEngine provides good return on investment within five years.
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
From the browser window itself, you can contact tech support, and this capability has been there from day one.
Customer service and support are excellent, with a perfect score of ten out of ten.
The technical support from ManageEngine Patch Manager Plus is helpful.
Scalability requires downtime for performance adjustments.
The default instance, which most customers run, can take up to 5,000 endpoints.
I have not had any downtime in six years.
The solution is very stable.
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
When the patch testing works well, there is no need for patch management rollbacks.
You cannot create multiple tasks, which is another significant issue.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
It's always expensive for the customer.
Currently, I am paying around three dollars per agent per month.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
Regarding the patching and software management, for me, it's the best path.
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
Second, you get remote access capabilities, meaning you can take the device remotely and provide support, with the session recorded for playback if needed.
It is valued for its role in addressing the vulnerabilities discovered by Insight VM.
| Product | Mindshare (%) |
|---|---|
| ManageEngine Patch Manager Plus | 4.2% |
| Kaseya VSA | 5.3% |
| Other | 90.5% |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
Kaseya VSA offers comprehensive IT management, featuring remote and patch management alongside automation. Its efficient administration and security improvements make it a reliable choice for managed IT services.
Kaseya VSA is a robust platform used for remote management, patch and inventory management, monitoring, and automation, making it an ideal choice for managed service providers. Its integration with Kaseya BMS and flexible configuration enhance technical support tasks while robust security measures have been improved since past breaches. However, it requires improvements in security, patch management, mobile device management, and support for various platforms including Mac. Users face challenges with outdated interfaces and cumbersome reporting, needing better integration with technologies like Azure.
What are the most important features of Kaseya VSA?In industries like healthcare, finance, and retail, Kaseya VSA is implemented to manage complex IT environments, support network security compliance, and automate routine tasks. Managed service providers leverage its capabilities for client network support, ensuring secure, efficient IT operations.
ManageEngine Patch Manager Plus offers a comprehensive patch management solution with robust remote push capabilities, supporting both Windows and Linux environments for seamless integration.
ManageEngine Patch Manager Plus is noted for automation, ease of use, and detailed reporting. It secures platforms by patching Microsoft and non-Microsoft applications. Key features include automated deployment, vulnerability scanning, and rollback capabilities. Integration with Endpoint Central, Rapid7, and CrowdStrike enhances patch efforts. While valued for quick updates and performance, improvements are needed in reporting, user interaction, and testing. Better out-of-network patching support and end-user communication are necessary. Global scanning timings, simplified licensing, and easier management of customer-specific servers are areas for refinement. Supporting diverse operating systems and configurations requires focus, as complexity affects user experience. Pricing adjustments are advised.
What are the key features of ManageEngine Patch Manager Plus?ManageEngine Patch Manager Plus is pivotal in industries prioritizing security compliance and asset management. Organizations utilize its cross-platform patching for Windows, Mac, and Linux, alongside identifying vulnerabilities via Rapid7. Integration with SIEM solutions supports centralized monitoring of AWS EC2 servers and end-user systems.
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