Compare GFI vs Veritas

Microsoft, IBM, Oracle, Dell, HP, Cisco, Adobe, Symantec, SAP, EMC, Citrix, VMware, Accenture, Fujitsu, Hitachi, Juniper Networks, Lenovo, NetApp, Nokia, Panasonic, Red Hat, Salesforce, Siemens, Sony, Toshiba, Twitter, Verizon, Visa, Vodafone, Walmart, Yahoo, ZTE

Veritas Enterprise Vault.cloud

Lixil, CDCR, Windsor Foods, KM&A, Bear

Popular Solutions

5 reviews

1 reviews

5 reviews

26 reviews

12 reviews

Veritas NetBackup Appliance

19 reviews

Top Industries

Computer Software Company

19%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
We use the solution for emails, calendars, and other collaboration tools. It is a self-serve application.
Read full review of KerioConnect »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
Pawel Augustyn
System Advisor at CRIF SpA
I have been using Backup Exec for over seven years for a customer. It is used to back up data with a simplified...
Read full review of Veritas Backup Exec »
Sammy Githinji
Technical Manager at Rigor Systems Limited
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I am currently working with Veritas NetBackup IT Analytics ( /products/veritas-netbackup-it-analytics-reviews ) for...
Read full review of Veritas NetBackup IT Analytics »
Ibrahim Jekhine
Consultant at MTN
Our primary use case for Veritas NetBackup ( /products/veritas-netbackup-reviews ) is for normal backup operations,...
Read full review of Veritas NetBackup »

Review 1 of 5

Customer Service

Constantnos Achilleos
Product manger at Asbis Mediteranean
I have never needed to contact customer support as the product is easy to use, allowing problems to be solved quickly...
Read full review of KerioControl »
David Schneiderlin
Co-Owner at Infowa
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Saham Hendinejad
Chief Executive Officer at Quby
I've never contacted technical support in the past.
Read full review of KerioControl »
Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
Jay Greiner
Head of IT at Glorious Way Church
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Resellers provide the first level of support. After that, support is handled by distributors. The next level of...
Read full review of KerioConnect »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »

Review 1 of 30

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
Their support is great in terms of response time. However, the issue is that most calls aren't immediately resolved,...
Read full review of Veritas Enterprise Vault »
AsiyeYigit
CTO at Gantek
Veritas NetBackup is a robust and mature solution. However, there is some latency with its support process....
Read full review of Veritas NetBackup »
Pramod-Talekar
Sr Service Engineer at a healthcare company
I've contacted support on multiple occasions and have found them to be helpful and responsive. We are satisfied with...
Read full review of Veritas NetBackup Appliance »
OmobolajiOlaloku
Senior Enterprise System Engineer at a financial services firm
I rate the technical support a nine out of ten. The response from the support team has not always been quick, so...
Read full review of Veritas NetBackup Appliance »
Pradeep Kabbur
Technical Lead at Stratogent
The technical support is very good; I would give them a nine out of ten. They have a standard two-hour response time...
Read full review of Veritas NetBackup Appliance »
Pawel Augustyn
System Advisor at CRIF SpA
Enough ok,
Read full review of Veritas Backup Exec »
Jayson Martin
Head IT Data Storage at a insurance company
The tool's support is knowledgeable.
Read full review of Veritas Data Insight »
Sarang Nagmote
Deputy Vice President - IT at TransUnion
All is good with technical support.
Read full review of Veritas NetBackup Appliance »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
The current solution is stable and we haven't needed to contact the support.
Read full review of Veritas NetBackup »
Anonymous User
Solution architect at a tech services company
Global support is not enough to solve any problem. Local teams are ready to solve the problem.
Read full review of Veritas NetBackup »
Anonymous User
Information Technology Infrastructure Team Lead at a tech services company
I would rate technical support a seven out of ten. At times, you will receive helpful and fast support, and other...
Read full review of Veritas NetBackup »
Anonymous User
Systems Engineer at a comms service provider
Technical support is excellent.
Read full review of Veritas NetBackup »
Anonymous User
Associate at a consultancy
We have a relationship with backup support. Any engagement with technical support is very easy and quick. I have had...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Trainee em T.I. at a tech services company
I haven't really used technical support. I wouldn't be able to effectively comment on how their services are or if...
Read full review of Veritas NetBackup »
Anonymous User
Consultant Project Development at a tech services company
Veritas support is good.
Read full review of Veritas Access »
Anonymous User
IT Manager at a media company
I would give technical support a rating of 5/10.
Read full review of Veritas Backup Exec »
Anonymous User
Service Engineer
Technical support for this solution is very good.
Read full review of Veritas Backup Exec »
Sanjay Pachpande
Senior System Engineer at Vintech Electronic Systems Pvt.Ltd
Technical support with Veritas is very good.
Read full review of Veritas Backup Exec »
Anonymous User
Backup System Engineer at a tech services company
Its customer support team is functional, but it doesn't always meet our expectations. We believe that it should be...
Read full review of Veritas NetBackup »
Syed Anas Quadri
Technical Services Manager at a tech services company
Technical support is pretty good. They are available 24/7.
Read full review of Veritas Backup Exec »
Mohammad Hassan Jaghel
System Engineer at a transportation company
Technical support is very good.
Read full review of Veritas NetBackup »
Ajoy Felix
IT admin at kfmb
We haven't been in touch with technical support.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Executive Head Cloud Services at a comms service provider
They have always been good.
Read full review of Veritas Backup Exec »
Aziz Serbouti
General Manager at curetech
The technical support is good. The team in Morocco are very professional and they help us every time, with no problem.
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Engineer at a energy/utilities company
It is mostly good. We have BCM, so we have no issues with that. Sometimes, there is a delay in getting support due to...
Read full review of Veritas NetBackup »
Anonymous User
Senior Presales Engineer at a comms service provider
Veritas NetBackup has a lot of documentation on the web, in the public domain, it is easy. If you like to read a lot...
Read full review of Veritas NetBackup »
Bader Hussein.
IT Specialist at Moj
The technical support is extremely helpful.
Read full review of Veritas NetBackup »
Ricardo Christie
Tape Library Associate at a insurance company
I would give the technical support a rating of seven. Sometimes it feels like their reps are not trained enough.
Read full review of Veritas Backup Exec »
Kayode Oni
Chief Technology Officer at a tech company
Technical support for this solution is very good. When you run into a problem you can call them at any time. They...
Read full review of Veritas Backup Exec »
Bhaskar Venkat Kota
Sr. System Architect at a tech services company
The technical support from Veritas is good.
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.