Compare GFI vs Veritas

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Veritas Enterprise Vault.cloud

Lixil, CDCR, Windsor Foods, KM&A, Bear

Popular Solutions

4 reviews

1 reviews

5 reviews

14 reviews

11 reviews

Veritas NetBackup Appliance

13 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at a financial services firm
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
RahulSharma8
Storage Platform Engineer at a computer software company
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Sammy Githinji
Technical Manager at a tech services company
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I am currently working with Veritas NetBackup IT Analytics for reporting and data management. I manage both...
Read full review of Veritas NetBackup IT Analytics »

Review 1 of 5

Customer Service

Dedi-Husni
Cybersecurity Lead at a tech services company
The technical support from KerioControl is very helpful. I would rate technical support a nine out of ten.
Read full review of KerioControl »
Saham Hendinejad
Chief Executive Officer at a retailer
I've never contacted technical support in the past.
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Liam Bartlett
IT & Installations Manager at a hospitality company
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Mohammad_Zarbalizadeh
Telecommunications Engineer at a comms service provider
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
Greg Regester
ICT Consultant at a government
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Chris Kershner
CEO at a financial services firm
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Anonymous User
Head of Technical - Systems and Security at a tech consulting company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Alex Kimondo
ICT Manager at a tech services company
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
TUNC BOZOGLU
Owner
Technical support is good. They respond right away.
Read full review of KerioControl »
AliAmini
IT Consultant at a tech services company
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Ray Kingdon
Technical Director at a tech services company
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Alex Kimondo
ICT Manager at a tech services company
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Jaroslav Jašek
IT manager at a educational organization
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Michael Livingston
IT Director at a insurance company
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
AliKia
Research And Development Manager at a consumer goods company
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
The technical support is good.
Read full review of KerioControl »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Axel Wittich
Manager of IT and Operations at a engineering company
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »

Review 1 of 30

Pawel Augustyn
System Advisor at a tech services company
Enough ok,
Read full review of Veritas Backup Exec »
MihaiAlexandru
Unemployed at a manufacturing company
We've never used technical support. I can't speak to how helpful they are if there are issues.
Read full review of Veritas Data Insight »
Vuong Doan
Storage and Backup Engineer at a tech vendor
Almost all issues can be resolved by experience admins, even though some really difficult problems have to be raise...
Read full review of Veritas NetBackup »
Giap Seng Tay
Senior IT Manager at a maritime company
The solution’s technical support is very good and fast. They understand what we want and solve our issues in a very...
Read full review of Veritas NetBackup »
Sarang Nagmote
Deputy Vice President - IT at a financial services firm
All is good with technical support.
Read full review of Veritas NetBackup Appliance »
Michael Allwin
Service Engineer at a performing arts
Technical support needs improvement. It is difficult to find a technician, or even a knowledgeable person because...
Read full review of Veritas Backup Exec »
Andre Isaacs
ICT Director at a government
The technical support has been very responsive. During our upgrade, we had an issue with one of our appliances losing...
Read full review of Veritas NetBackup »
MS Alam
System Administrator at a retailer
The technical support is very good. They give us very good support. We don't have any problems with support.
Read full review of Veritas Backup Exec »
Anonymous User
Senior Solutions Architect at a tech services company
This solution has a very good technical support department that is very responsive.
Read full review of Veritas Backup Exec »
Anonymous User
System Engineer at a energy/utilities company
I have never spoken with technical support.
Read full review of Veritas Alta SaaS Protection »
Ash Dib
Virtualization Specialist at a retailer
I have been able to learn how to use this solution on my own, without training. Where I am, in Iran, we do not have...
Read full review of Veritas Backup Exec »
Anonymous User
Senior System Engineer at a manufacturing company
If there any issues, now we are coordinating with support and from the back-end, they are fixing it. So far, there...
Read full review of Veritas Enterprise Vault.cloud »
Nuno Maia
Backup administrator at a government
The support for Veritas Desktop and Laptop Option has not been so good because of the engineers, obviously. Veritas...
Read full review of Veritas Desktop and Laptop Option »
Rafael Bennacchio
Data Protection and Risk IT Specialist at a tech services company
I would give technical support a rating of a six and a half out of 10.
Read full review of Veritas Backup Exec »
Florent ADODO
IT Assistant at a hospitality company
I never required technical support from the vendor because they provided a lot of documentation with the product. I...
Read full review of Veritas Backup Exec »
Anonymous User
Presales Engineer at a tech services company
Not being an end-user, I have not had experience with technical support.
Read full review of Veritas NetBackup »
Ismail Dhasthageer
Ict System Support Administrator at a transportation company
Customer service and support are good. We faced backup issues, and unfortunately, they couldn't resolve that issue....
Read full review of Veritas NetBackup »
Olivier Mougin
Architecte Backup at a comms service provider
It is important, when we chose a solution, that the customer service/technical support team could help us when we...
Read full review of Veritas NetBackup »
Pusoloso Mokitimi-Lekhutlile
EUT Analyst at a financial services firm
There might be occasional language variations, but overall, they're quite responsive. Our engineers spoke in a...
Read full review of Veritas NetBackup Appliance »
Hossein Binandeh
CTO at a manufacturing company
Technical support has taken care of us very well. I don't use them a lot, however. I tend to go to my colleagues to...
Read full review of Veritas NetBackup »
Anonymous User
Junior Database Administrator at a comms service provider
I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Service Engineer
Technical support for this solution is very good.
Read full review of Veritas Backup Exec »
Anonymous User
Presales Engineer at a tech services company
I have not had end-user experience with the Veritas technical support.
Read full review of Veritas Backup Exec »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
They provide a good level of support.
Read full review of Veritas NetBackup Appliance »
Kayode Oni
Chief Technology Officer at a tech company
Technical support for this solution is very good. When you run into a problem you can call them at any time. They...
Read full review of Veritas Backup Exec »
Alex Ntow
Chief Technology Officer at a tech services company
They provide great support. I would rate them a ten out of ten.
Read full review of Veritas Backup Exec »
Karthik-C
Solutions Architect at a tech services company
The technical support has improved and is much better than it used to be.
Read full review of Veritas NetBackup »
Stoengi67
Storage Engineer at a insurance company
For specific appliances, support is very good.
Read full review of Veritas NetBackup Appliance »
Anonymous User
IT Cloud Architect
I think that customer support is okay.
Read full review of Veritas Backup Exec »
Armand GADA-YAO
Software Directeur BU at a tech services company
Local support was lacking. It was an issue in our region. Customers would not have been able to get the support they...
Read full review of Veritas Backup Exec »

Review 1 of 30

Technical Support

No Data Available

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