Compare GFI vs Veritas

Microsoft, IBM, Oracle, Dell, HP, Cisco, Adobe, Symantec, SAP, EMC, Citrix, VMware, Accenture, Fujitsu, Hitachi, Juniper Networks, Lenovo, NetApp, Nokia, Panasonic, Red Hat, Salesforce, Siemens, Sony, Toshiba, Twitter, Verizon, Visa, Vodafone, Walmart, Yahoo, ZTE

Veritas Enterprise Vault.cloud

Lixil, CDCR, Windsor Foods, KM&A, Bear

Popular Solutions

4 reviews

1 reviews

5 reviews

14 reviews

11 reviews

Veritas NetBackup Appliance

13 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at a financial services firm
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
RahulSharma8
Storage Platform Engineer at a computer software company
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Sammy Githinji
Technical Manager at a tech services company
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I am currently working with Veritas NetBackup IT Analytics for reporting and data management. I manage both...
Read full review of Veritas NetBackup IT Analytics »

Review 1 of 5

Customer Service

Gilbert Mwiinga
Baobab College logo System Administrator at a university
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
Ashish-Gautam
Senior Technical Engineer at a tech services company
GFI's technical support is good.
Read full review of GFI LanGuard »
Mark Spiteri
IT Manager at a wholesaler/distributor
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Constantnos Achilleos
Product manger at a computer retailer
I have never needed to contact customer support as the product is easy to use, allowing problems to be solved quickly...
Read full review of KerioControl »
Timur Assembayev
Network Specialist at a tech services company
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
I rarely encounter problems, but when I do, I post a support ticket on the website and they reply very quickly.
Read full review of KerioConnect »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Michael Livingston
IT Director at a insurance company
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
AliAmini
IT Consultant at a tech services company
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
The technical support is good.
Read full review of KerioControl »
Liam Bartlett
IT & Installations Manager at a hospitality company
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Anonymous User
Head of Technical - Systems and Security at a tech consulting company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
JozefKacala
Sales engineer for EMEA region at a marketing services firm
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Freddie Lewis
Solutions Architect at a transportation company
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at a transportation company
I've never used their technical support.
Read full review of KerioControl »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Alex Kimondo
ICT Manager at a tech services company
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Jay Greiner
Head of IT at a religious institution
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
Mohammad_Zarbalizadeh
Telecommunications Engineer at a comms service provider
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
LB5
Information Technology Specialista at a consultancy
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Frank Raasveld
Owner
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »

Review 1 of 30

N'GUESSAN E R
Senior Presales Manager at a computer software company
Currently, I find the setup problematic. When I compare the support we receive now to what we had in the past, it's...
Read full review of Veritas NetBackup »
Vuong Doan
Storage and Backup Engineer at a tech vendor
Almost all issues can be resolved by experience admins, even though some really difficult problems have to be raise...
Read full review of Veritas NetBackup »
Ismail Turhan
IT Manager at a university
The technical support team's response time could be improved.
Read full review of Veritas NetBackup »
Ahmed Handal
Oracle Technology Manager at a energy/utilities company
I contacted their support once, and the process was slow, which discouraged further contact. I rate the support five...
Read full review of Veritas NetBackup Appliance »
Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at a financial services firm
Their support is great in terms of response time. However, the issue is that most calls aren't immediately resolved,...
Read full review of Veritas Enterprise Vault »
Michal Zapasnik
Backup Admistrator at a financial services firm
Frankly, three years ago, technical support from Veritas was better than now. Veritas was bought by an American...
Read full review of Veritas Enterprise Vault »
Gerald Meyer
Rocket Business Development Manager at a tech consulting company
Though the vendor provides good support, it is always worth it for a company to have in-house skills. If the in-house...
Read full review of Veritas NetBackup Appliance »
Sarang Nagmote
Deputy Vice President - IT at a financial services firm
Customer service has been good so far. I can relate to giving it an eight out of ten.
Read full review of Veritas Backup Exec »
Jayson Martin
Head IT Data Storage at a insurance company
The tool's support is knowledgeable.
Read full review of Veritas Data Insight »
Ramprasad Yalavarthi
Lead Solutions Architect at a tech vendor
Our organization provides technical support for Enterprise Vault. We have the ability to work on any Enterprise Vault...
Read full review of Veritas Enterprise Vault »
Suresh Pathipatti
Senior Information Technology Administrator at a healthcare company
I rate Veritas support eight out of 10. We have issues reaching them during some hours, and we need to escalate...
Read full review of Veritas NetBackup »
Sarang Nagmote
Deputy Vice President - IT at a financial services firm
All is good with technical support.
Read full review of Veritas NetBackup Appliance »
Hitesh Chopra
IT Solutions Provider at a tech services company
I have not contacted the product's technical support. We have our own lab set up for testing the product.
Read full review of Veritas NetBackup »
Anonymous User
Technical Services Manager at a tech services company
Technical support is pretty good. They are available 24/7.
Read full review of Veritas Backup Exec »
Anonymous User
Junior Database Administrator at a comms service provider
I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the...
Read full review of Veritas NetBackup Appliance »
SunilGupta1
Director at a tech services company
Their support is good.
Read full review of Veritas Backup Exec »
Anonymous User
CAD Engineer at a manufacturing company
The technical support is very good.
Read full review of Veritas Backup Exec »
Anonymous User
General Manager at a comms service provider
Technical support is great.
Read full review of Veritas NetBackup »
Anonymous User
Senior System Engineer at a manufacturing company
If there any issues, now we are coordinating with support and from the back-end, they are fixing it. So far, there...
Read full review of Veritas Enterprise Vault.cloud »
Anonymous User
Director Of Operations at a tech services company
Technical support is fine. In Turkey, we're able to get support quite easily.
Read full review of Veritas Alta SaaS Protection »
Sammy Githinji
Technical Manager at a tech services company
We do not face major challenges because we usually get support whenever we need it. Veritas has a very good support...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Engineering Manager at a tech vendor
I do not have direct experience with tech support.
Read full review of Veritas Backup Exec »
Anonymous User
Network Engineer at a manufacturing company
I would give technical support a rating of nine out of 10.
Read full review of Veritas Backup Exec »
Anonymous User
Solutions Architect at a computer software company
The customer service is good because we deal with business-critical support.
Read full review of Veritas NetBackup Appliance »
Anonymous User
IT Operations Manager at a tech services company
Technical support for this solution is good, as long as you are paying for the high-level support. Otherwise, you...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Senior Backup Engineer at a logistics company
We were not getting proper support for the support cases that we were opening. Some of that came down to the fact...
Read full review of Veritas NetBackup »
Pusoloso Mokitimi-Lekhutlile
EUT Analyst at a financial services firm
There might be occasional language variations, but overall, they're quite responsive. Our engineers spoke in a...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Backup Administration Engineer at a financial services firm
Technical support runs the gamut depending on where your call lands. US based support out of MN or FL is generally...
Read full review of Veritas NetBackup »
Shashikant Patel
IT Manager at a financial services firm
My company has not faced any issues with Veritas System Recovery, so we never had a reason to reach out to Veritas's...
Read full review of Veritas System Recovery »
Anonymous User
Account manager at a tech services company
I haven't had any issues with technical support. It's okay.
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.