Compare Newgen vs Planview

Newgen

Based on 12 reviews.

Planview

Based on 143 reviews.

Sample Customers

Corrus

AX3 Digital Product Design Studio

Planview AdaptiveWork

Cisco Capital, JLL, Conagra Brands, Cargill, JLL, IBM, IIROC, Siemens Energy

Planview PPM Pro

The Weather Channel, corcs, Crayola, Scan Health Plan, Vermont, Bank of the West, North West Company, University of Southern Mississippi, Jeffries, Purdue University, Chesterfield County Virginia, City of Memphis

Planview ProjectPlace

Thomas Jefferson University Hospitals, Florida Virtual Campus, Amazing.com, 2degrees NZ, Kendrick Content & Consulting

Popular Solutions

Newgen OmniFlow

1 reviews

Newgen OmniDocs

2 reviews

NewgenONE Digital Transformation Platform

1 reviews

Planview Portfolios

1 reviews

Planview PPM Pro

0 reviews

Planview Daptiv

0 reviews

Top Industries

Import And Exporter

13%

Financial Services Firm

11%

Educational Organization

10%

Manufacturing Company

13%

Financial Services Firm

10%

Computer Software Company

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Director - Group IT & Principal Architect at a financial services firm
I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to...
Read full review of NewgenONE Digital Transformation Platform »
GopalakrishnaParimi
Strategic Relations at a tech services company
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals,...
Read full review of Newgen OmniDocs »
Chhavi Datta
Senior Manager at a media company
We use this solution for managing the workflow of our development process. We have about 150 users. The solution is...
Read full review of Newgen OmniFlow »

Review 1 of 3

VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Eli Gerson
Manager of Innovation at a energy/utilities company
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »

Review 1 of 4

Customer Service

JoyceJose
Chief Manager at a financial services firm
The technical support is pretty impressive. I would rate it an eight out of ten.
Read full review of Newgen OmniFlow »
Anonymous User
Technical Director at a tech vendor
You can visit the partner profile for information on patches, bug fixes, and documentation.
Read full review of Newgen OmniDocs »
Anonymous User
Sales Supervisor at a printing company
The technical support is good.
Read full review of Newgen OmniDocs »
Anonymous User
Technical Director at a tech vendor
Technical support receives a rating of five because support availability is contingent upon subscribing to an Annual...
Read full review of Newgen OmniFlow »
GopalakrishnaParimi
Strategic Relations at a tech services company
Support issues have been resolved by customers logging and tracking their queries through a back-end tool that...
Read full review of Newgen OmniDocs »
Akshay Duduskar
Founder at a tech services company
The technical support is not very good. They have a very late response and do not have enough expertise on the...
Read full review of Newgen OmniFlow »
Anonymous User
Associate at a tech vendor
We have 24/7 support as per our policies and I must say we have the support we need to provide to the businesses....
Read full review of Newgen OmniFlow »
Anonymous User
Director - Group IT & Principal Architect at a financial services firm
The technical support from NewgenONE is rated as six or seven. While they provide assistance, there is room for...
Read full review of NewgenONE Digital Transformation Platform »
Anonymous User
Business Process Analyst at a financial services firm
For technical support, they always tried to do their best at every point in time. I've already highlighted the...
Read full review of Newgen OmniFlow »

Review 1 of 9

Antonio Lira
Territory Manager LATAM at a tech vendor
They have very good customer service and technical support.
Read full review of Planview Daptiv »
Eduardo Maya
PMO at a hospitality company
We have a connection-related problem. We have been asking them for a solution for about two months, but we still...
Read full review of Planview ProjectPlace »
VishalSingh11
Director BPM at a marketing services firm
We have vendor support. We connect with them for any critical issues. We raise the incident with them, and then they...
Read full review of Planview AdaptiveWork »
Anonymous User
Senior Tech Manager at a manufacturing company
I would rate them a four out of five, but keep in mind that we had a person that we paid available 24/7 to answer our...
Read full review of Planview ProjectPlace »
Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor
I submitted several tickets and support was very prompt and very responsive.
Read full review of Planview PPM Pro »
Gabriela Cerasela Stan
IT Business Analyst at a manufacturing company
I haven't spoken to Planview Projectplace technical support because there was no need. My company has an IT...
Read full review of Planview ProjectPlace »
Paulina Van Manan
Supervisor ITSP EPMO at a energy/utilities company
We have an operations team within the company, and they work with Planview.
Read full review of Planview Portfolios »
Anonymous User
IT Project Data Analyst at a wholesaler/distributor
I've dealt with technical support in the past and so far I have to say I've always had a good experience. I'd rate...
Read full review of Planview Daptiv »
Anonymous User
IT Strategy Consultant at a comms service provider
Limited unless you purchase additional support hours.
Read full review of Planview Daptiv »
Anonymous User
Product Manager at a tech vendor
The core team deals with support, and I don't deal with it directly. My interactions are primarily with the core...
Read full review of Planview AdaptiveWork »
Anonymous User
Director of IT at a educational organization
Their support is good but not as good as it was a couple of years ago. Since it's moved out internally from Planview...
Read full review of Planview Portfolios »
Keith Kennedy
Project Administrator at a insurance company
Technical support is very good if they know what's going on. The reason I say that is because we have introduced a...
Read full review of Planview Portfolios »
Shantel Lutz
Global Applications Functional Lead at a manufacturing company
Technical support is absolutely great. Anytime that I have to actually submit in a ticket, I have a resolution...
Read full review of Planview PPM Pro »
Anonymous User
Business Consultant at a financial services firm
The technical support is really good and very prompt. It's quite impressive compared to our experience with other...
Read full review of Planview AgilePlace »
Anonymous User
Strategist at a healthcare company
I haven't dealt with technical support. I go to our internal team and they help me get the answer. I haven't had to...
Read full review of Planview ProjectPlace »
Anonymous User
Planview System Admin/Project Coordinator IT PMO at a pharma/biotech company
Customer Service: Customer service is hit and miss. GREAT front-end c/s; not so great once you're up and running....
Read full review of Planview Portfolios »
Anonymous User
PMO Project Manager, PMO / QA at a financial services firm
Customer Service: 6 out of 10. Hard to get a hold of anyone with urgency, root cause analysis, leadership,...
Read full review of Planview Daptiv »
Anonymous User
Sr Analyst at a financial services firm
We've used that technical support. We have faced some challenges with some of the enhancement requests that we might...
Read full review of Planview Portfolios »
Anonymous User
Manager, PM Tools at a logistics company
We have used the professional services for the integrations. Their support is good except when the applications don't...
Read full review of Planview Portfolios »
John Atherton
Client Support and Portfolio Management at a government
We find the platform to be very stable. The few times we've had to contact them have usually been after they had done...
Read full review of Planview PPM Pro »
Kelly Brummond
Enterprise Portfolio Manager at a insurance company
I don't personally use technical support but our administrator does. I know that we've been plugged into...
Read full review of Planview Portfolios »
Anonymous User
Managing Director at a computer software company
I would rate Changepoint's technical support about nine out of 10. In terms of critical support, then it's a 10. On...
Read full review of Planview Daptiv »
Anonymous User
Report Architect/Developer at a insurance company
The technical support is among the best in the industry. They're very clear, very thorough and they get right to the...
Read full review of Planview Portfolios »
Anonymous User
Enterprise Project Office Analyst at a financial services firm
I would give technical support a rating of 4/10. Technical support is requested via case submission, and Innotas...
Read full review of Planview PPM Pro »
Steven_Lee
Senior Engineer at a insurance company
We interact with technical support quite often, whether it's deployments, bugs, or errors that we run into. We work...
Read full review of Planview Portfolios »
Derrick Johnson
Application Analyst at a non-profit
The technical support was good. They responded pretty quickly and they were able to fix both our production and our...
Read full review of Planview AgilePlace »
Anonymous User
Works
I use them all the time for many different things. My experience with them has been really good. I haven't had any...
Read full review of Planview AgilePlace »
Anonymous User
PMO Supervisor / Senior IT Project Manager at a government
The technical support has been great, although sometimes responses can take up to three days.
Read full review of Planview PPM Pro »
Hitesh-Patel
Senior Project Analyst at a financial services firm
I am a user, so I don't have to contact technical support.
Read full review of Planview Portfolios »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We meet with our Planview representative once a week. If we have any questions, we just ask her, then she gets us the...
Read full review of Planview AgilePlace »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.