Compare Newgen vs Planview

Newgen

Based on 12 reviews.

Planview

Based on 151 reviews.

Sample Customers

Corrus

AX3 Digital Product Design Studio

Planview AdaptiveWork

Cisco Capital, JLL, Conagra Brands, Cargill, JLL, IBM, IIROC, Siemens Energy

Planview PPM Pro

The Weather Channel, corcs, Crayola, Scan Health Plan, Vermont, Bank of the West, North West Company, University of Southern Mississippi, Jeffries, Purdue University, Chesterfield County Virginia, City of Memphis

Planview ProjectPlace

Thomas Jefferson University Hospitals, Florida Virtual Campus, Amazing.com, 2degrees NZ, Kendrick Content & Consulting

Popular Solutions

Newgen OmniFlow

1 reviews

Newgen OmniDocs

2 reviews

NewgenONE Digital Transformation Platform

1 reviews

Planview Portfolios

8 reviews

Planview PPM Pro

0 reviews

Planview Daptiv

0 reviews

Top Industries

Import And Exporter

14%

Financial Services Firm

10%

Educational Organization

10%

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Director - Group IT & Principal Architect at a financial services firm
I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to...
Read full review of NewgenONE Digital Transformation Platform »
GopalakrishnaParimi
Strategic Relations at Eugen Software
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals,...
Read full review of Newgen OmniDocs »
Chhavi Datta
Senior Manager at Infoedge India Ltd.,
We use this solution for managing the workflow of our development process. We have about 150 users. The solution is...
Read full review of Newgen OmniFlow »

Review 1 of 3

Monabi Kingsley
Project Manager at 3M
Planview Portfolios is used for work management, scheduling, and milestone communication, resource management, and...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Eli Gerson
Manager of Innovation at Ameren Corporation
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »

Review 1 of 5

Customer Service

JoyceJose
Chief Manager at a financial services firm
The technical support is pretty impressive. I would rate it an eight out of ten.
Read full review of Newgen OmniFlow »
Anonymous User
Associate at a tech vendor
We have 24/7 support as per our policies and I must say we have the support we need to provide to the businesses....
Read full review of Newgen OmniFlow »
Akshay Duduskar
Founder at Projak Infotech Pvt Ltd
The technical support is not very good. They have a very late response and do not have enough expertise on the...
Read full review of Newgen OmniFlow »
Anonymous User
Sales Supervisor at a printing company
The technical support is good.
Read full review of Newgen OmniDocs »
Anonymous User
Business Process Analyst at a financial services firm
For technical support, they always tried to do their best at every point in time. I've already highlighted the...
Read full review of Newgen OmniFlow »
Anonymous User
Technical Director at a tech vendor
You can visit the partner profile for information on patches, bug fixes, and documentation.
Read full review of Newgen OmniDocs »
Anonymous User
Director - Group IT & Principal Architect at a financial services firm
The technical support from NewgenONE is rated as six or seven. While they provide assistance, there is room for...
Read full review of NewgenONE Digital Transformation Platform »
GopalakrishnaParimi
Strategic Relations at Eugen Software
Support issues have been resolved by customers logging and tracking their queries through a back-end tool that...
Read full review of Newgen OmniDocs »
Anonymous User
Technical Director at a tech vendor
Technical support receives a rating of five because support availability is contingent upon subscribing to an Annual...
Read full review of Newgen OmniFlow »

Review 1 of 9

Monabi Kingsley
Project Manager at 3M
Customer support for Planview Portfolios is very proactive and responsive 24/7.
Read full review of Planview Portfolios »
Brian Chege
Business Development Manager at Walmart
Customer support is very strong, and the ability to configure the tool to our company needs through customization is...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
We have vendor support. We connect with them for any critical issues. We raise the incident with them, and then they...
Read full review of Planview AdaptiveWork »
Anonymous User
PM Systems Analyst at a insurance company
They have been excellent. They're very accessible. I would give their support team the highest rating because of the...
Read full review of Planview Portfolios »
Anonymous User
Sr Systems Analyst at a insurance company
The technical support for this solution is good. We haven't had a lot of tickets, but anytime we have had a problem...
Read full review of Planview PPM Pro »
Dawn McClure
IT Project Manager at a manufacturing company
I haven't contacted technical support but the admin has. Support has been responsive and knowledgeable.
Read full review of Planview PPM Pro »
Beth Noser
Applications Analyst at University of Kansas Medical Center
I have found their technical support to be helpful. I have opened a few cases with them and they've been very...
Read full review of Planview AgilePlace »
Anonymous User
Director of Enterprise Program and Portfolio Management at a retailer
My experience with their tech support was great. We had no issues. They were responsive and knowledgeable.
Read full review of Planview Portfolios »
David Yau
Content Strategy Operstions Lead at Dell EMC
Tech support is one of their strongest points. If you escalate any issues in terms of functionality or usability with...
Read full review of Planview AdaptiveWork »
Mason Zantow
Process Improvement Facilitator-Lean Six Sigma Black Belt at a healthcare company
I haven't had to deal with them at all.
Read full review of Planview AgilePlace »
Nick Tso
Sr. Manager of Strategy at Sutter Health
I haven't had a ton of interaction, but when I did use the technical support feature in Spigit they were pretty...
Read full review of Planview IdeaPlace »
Mike
Senior Project Manager at a healthcare company
What we've used of their technical support has been good. We hit some technical issues with an API that we utilize...
Read full review of Planview PPM Pro »
Anonymous User
Senior Manager at a financial services firm
From my experience, I think their overall tech support is good. They've got a Planview ticketing system. I don't know...
Read full review of Planview Portfolios »
AndyJohnson
PVA at Prime Therapeutics
The support is slow. I've heard that they're beefing up that side of the company. It just seems to be the same people...
Read full review of Planview Portfolios »
Anonymous User
Program Manager at a energy/utilities company
I would say that up until about a month ago, I was very pleased with the assistance. Then I got a new person on...
Read full review of Planview ProjectPlace »
Gireesh Talur
Planview Administrator at AXA XL
Technical support helps us a lot whenever we face an issue or raise a request. They resolve them within two days.
Read full review of Planview Portfolios »
Lavanya Jaganathan
IT Portfolio Management Senior Consultant at CNA Insurance
Initially, it was challenging but most recently its been great. I've been in one of the few sessions that we had with...
Read full review of Planview Portfolios »
Anonymous User
Site Reliability Engineer at a wholesaler/distributor
I usually just Google online or going to their site. I think their site's very robust, explains a lot, and you can...
Read full review of Planview ProjectPlace »
Ray Veenema
Portfolio Manager at State Of Delaware
Their support is great. When I open a case I can always cut the responses within a couple of minutes, depending on...
Read full review of Planview Portfolios »
Anonymous User
Project Manager at a tech vendor
The technical support is good, but not great.
Read full review of Planview Daptiv »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new...
Read full review of Planview PPM Pro »
MichaelRay
Manager, Project Governance at Clorox
I would rate Planview technical support as a seven out of 10. When we first deployed, there were some issues. We...
Read full review of Planview Portfolios »
Saumya Singh
Developer at Thermo Fisher Scientific Inc.
I use their technical support all the time and they're absolutely great. A few of them aren't. I also use the...
Read full review of Planview PPM Pro »
Anonymous User
IT Project Data Analyst at a wholesaler/distributor
I've dealt with technical support in the past and so far I have to say I've always had a good experience. I'd rate...
Read full review of Planview Daptiv »
BrianHarlin
R&D Project Management Coach at Johnsonville Sausage
The technical support has been pretty good. My technical team would be able to talk more to that than myself....
Read full review of Planview Portfolios »
ManishSrivastana
Project Manager at New Orleans Convention Center
I don't directly deal with the technical support because I'm a super users. We have an admin team for PPM Pro. They...
Read full review of Planview PPM Pro »
RebeccaMorrison
Director Enterprise Applications at Nassau Health Care Corporation
With respect to the technical support, they are one of the best vendors I've ever worked with. When we had issues...
Read full review of Planview PPM Pro »
GeorgiaHauschild
Sr Program Manager at Fresenius Medical Care
So far, the support has been really good. We have a third-party through whom we submit most of our ticket issues. We...
Read full review of Planview Portfolios »
Anonymous User
Associate Director, PPM Governance & Operations at a pharma/biotech company
There are people on my team in my organization who work with the technical team. I do not usually work with the...
Read full review of Planview Portfolios »
Anonymous User
Program Manager at a healthcare company
I would rate their technical support a six out of ten. It's slow. Oftentimes it would be faster to just speak with...
Read full review of Planview PPM Pro »

Review 1 of 30

Technical Support

No Data Available

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