Newgen OmniFlow Reviews

We use this solution for managing the workflow of our development process.

We have about 150 users. The solution is deployed on-prem.

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

The UI is easy. It's not very code based, so you can make certain changes on your end.

I would like to see more automated analytics built into the solution.

I have been using this solution for almost 10 years.

It's stable.

We used a different solution but switched because we wanted the latest technology and better, easier BPM tools.

Initial setup was straightforward. The upgrade took two months to deploy.

We have the license key, so we're not using it as a software solution. We have it on our server.

We have seen ROI from using this solution.

The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees.

I would rate this solution 8 out of 10.

It's quite a configurable tool. It's customizable and you can make workflows for your business requirement. You can design it for your industry requirements.

I was involved in the selection process for a tool for automation of all of our business processes. We selected Newgen. Since then, it has been in operation, and our project and application teams are using it.

We also have an RPA team in place, and we are also getting lots of bots to automate the business process. So, there is a conflict in the sense of when to use Newgen and when to use RPA. Based on the business requirement, nature, and analysis of the project, the teams are deciding when to use Newgen and when to use RPA.

It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay.

There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful.

It has been two years since our teams have been using Newgen.

It was quite fine. It was not complex.

Initially, Deloitte used to set it up for us. There were a lot of contractors from Deloitte who used to work for us, and slowly, we have also built our in-house team. So, we now have a few in-house Newgen resources, and we also have a few contractors from multiple companies.

Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable. 

I am overall satisfied with it. I didn't hear anything bad or any negative feedback about it. So far, so good. I would rate it an eight out of ten.

The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important.

Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present.

I have been using Newgen OmniFlow for approximately six years.

Newgen OmniFlow is stable.

The scalability of Newgen OmniFlow is good.

The technical support is not very good. They have a very late response and do not have enough expertise on the support team. We have to always solve the issues by ourselves.

The initial setup of Newgen OmniFlow was easy.

The price of Newgen OmniFlow is priced reasonably.

I rate Newgen OmniFlow a seven out of ten.

This solution is deployed on-premises as well as on the customers' cloud environment. Its primary use depends on the business requirement. Newgen will structure the system based on all the requirements of the business. For example, we work in the finance domain and it helps with the banking process.

There are a lot of features in BPM products. We have evaluated those features from OmniFlow iBPS and appreciate their intelligent business process management where we can design the forms as complex forms or make our own versions to fix what's wrong. We have incorporated the bootstrap technologies into our product.

OmniFlow was previously based on Java fees for designing the forms and now it's independent of Java for their product.

It is plug and play now. Previously, we had to do a lot of customization if we needed to implement a solution for the business and it would take around three to four months or a year for a banking process. It took at least six to seven months to implement and roll out into production. Now, the scenario has completely changed - it's just plug and play. We have a lot of accelerators so we can do two to three months to roll out into production.

OmniFlow used to design the same old forms. Now, we design intelligent forms so we can drag and drop the forms and control its form responsiveness. Previously, we didn't have any responsible kind of form design and now it has responsive forms. It will be supported to mobile for all the devices if it is a responsible form. So with the mobile support text and online route deviations, everything will be online.

I have been using Newgen OmniFlow for six years.

In terms of stability, like every product, it has its issues. Stability increased now. So we don't have many issues.

There are no issues with the scalability of Newgen OmniFlow.

We have 24/7 support as per our policies and I must say we have the support we need to provide to the businesses. They provide the best support.

We evaluated OpenText and Appian.

On a scale of 1 - 10, I give Newgen OmniFlow an eight. I have six years experience in Newgen and we have implemented our own Newgen now with 2,000 to 3,000 implementations since then. We have a huge customer satisfaction rate because we try to accommodate all the requirements of their business. We cannot say, "No, it's not feasible," because everything is feasible from the Newgen BPM.

We currently have a project for which we are implementing this solution.

We are implementing this solution in a corporate banking environment, and we want to disperse our workflows. This includes the loan origination workflow, as well as the customer service workflow.

We have completed the requirements stages, and now we are on to prototyping.

Our deployment model is on-premises.

The workflows are the most valuable feature of this solution.

From what I have seen so far, this system is too hardcoded and inflexible. They recommend customization, but it seems to be a very closed system that takes a long time and is very complicated to customize. It seems very rigid and controlled. This is not the type of system that I want to work with.

At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes. These things should not have to go to IT. Rather, they should be parameterized.

The second stage, beyond workflow, will be adding models such as for risk evaluation and corporate risk analytics. At this point, I'm not too sure how easy it's going to be to build these. We're trying to integrate with some of the data collection agencies and we are finding some challenges there. Given that we are finding challenges with simple integrations for data collection, I'm not sure if it will be possible to develop our online decision system for credit.

I have not used another Business Process Management tool

All of the development is currently happening at Newgen. They are a good team that is proactive, and they are trying to accommodate all of our requirements. I have no quarrels there. 

If this product is being used for pure workflow, without too much customization, then I think it is a good solution.

I would rate this solution an eight out of ten.

We had the cause of a recording problem with the application crashing. You need to see a crash. The product needs a great Newgen Rounds application.

You also need to be carrying costs, which is time wasted on non-productive requirements. You need to pay them by usage three ways.

As a Nike person, I can do my job with a whole design and process the visuals from there. I can do my job and design with Newgen OmniFlow.

The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents.

We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome.

The UI of the application should be more user-friendly.

The blueprint should be part of your in-house IT so you don't need to constantly read cost on the guys who will carry out maintenance fees. 

Look for new processes. Those are the things that Newgen can work on to improve.

1. Newgen OmniFlow should have a drag and drop design feature. 
2. Newgen OmniFlow should have a major IT troubleshooting software. The money for the platform you pay should support troubleshooters.

Newgen OmniFlow is not stable at all. You need to create an account. You need to respond to the server. Other small programs make instability.

Getting on the platform is very difficult for our in-house IT guys. Our IT guys are not even able to enhance existing processes. If we have any enhancements, we have to call the Indian guys.

On scalability, if you count the scale from 1 to 10, I would give Newgen a zero because we are unable to achieve any in-house enhancements or new processes. Also, always have to contact the guys in India. 

When I didn't want to push people on the processes, we bought an enterprise license, which means that we have a limited license on that one. On that one. I'll rate them a 10 because we don't pay any additional fees.

On average, we have about 5000 users on the platform. When you put them all together, maybe the number of concurrent users at any point in time might be around 500 to 1000.

For technical support, they always tried to do their best at every point in time. I've already highlighted the problems to the technical support:

1) The time difference.

2) The language barrier. 

Much our language is not English and the communication takes longer. It depends on the complexity of the issues. For non-complex issues, that will take just an hour. But for complex issues, it sometimes takes up to a week.

The first business management solution that we used at the bank was called Implemented Process Maker.

Newgen OmniFlow users should not overload the platform at any point in time. Take it slowly, progress one process at a time. Wait until you have achieved at least optimal satisfaction in the process before starting to onboard another process.

Newgen OmniFlow was supporting their IT in such a way that when they have issues, it takes too long to match the response time. I will advise anyone for continuous training instead.

I'll give them a seven or six in my review. Studies express that the platform isn't developed enough. The platform is not compatible with browsers or old fashioned software like Explorer. Not compatible with newer versions of Explorer and not even compatible with Google Chrome. 

Our primary use case is for customer onboarding, finance, assets, and banking. The users for this solution have a variety of roles from finance to HR.

The top management has a better basic look at the dependencies and the reports because everything is online now. The customer also gets good feedback on the status of the applications that they put in.

The most valuable feature is the flexibility in using it.

We have the iBPS, which is a more fluidic UI and a plug and play kind of a thing. You can move your entire UI based on what you want it to be, or how you want to look for individual users.

It also has integration with social media or they have social media adapters. If you have requests coming in from Twitter then based on the request, you can have the entire flow dependent on that. This is the kind of social media integration that is available.

The development teams should be more agile and they need to have more team members. Social skills are lacking within teams.

They have an Accounts Payable process which is upcoming. I wouldn't say it is too good, but a good feature to have.

This solution is pretty stable, but you need to be constantly checking on the infrastructure and the stats. The monitoring has to be there.

This is a tier one application. After core banking, this is the second most used or most critical product in the entire organization.

Scalability-wise it is pretty good, but again, you have to monitor it constantly. We have approximately five thousand main users and two thousand concurrent connections. In some cases, the number of concurrent users goes above five thousand.

The technical support is pretty impressive. I would rate it an eight out of ten.

This was the first solution that was implemented here from a BPM perspective. Before that, it was a mix of SharePoint, email, etc.

Our initial setup was complex because we are guaranteed to have approximately two thousand concurrent users.

We began first with a couple of servers, then after a couple of years, as we saw that the usage was going up, we grew both horizontally and vertically.

We have a pretty big team here, with fifteen huge processes. I would say that from a development perspective, building one complex process will take a couple of developers, and an additional person is required to exclusively handle the support.

There are many factors to it. In our organization, we need 24/7 support because we have trade finances that work in the middle of the night. We require additional support to accommodate people working in shifts.

If change requests come in then one developer may be able to handle three processes. In the case of a new requirement, there is normally one developer who works with the team leader that is monitoring the entire setup.

We used a consultant to assist with the deployment, and the experience was pretty good.

I do not have relevant data points, but an example of ROI is the length of time used for customer onboarding. The time was reduced from seven days to two or three days, maximum. Another example is a gold loan, which used to take a day or two, but it is now done in a couple of hours.

The licensing fees are based on parameters such as the number of concurrent users. For example, a system that can support one hundred or less concurrent users is one licensing type. If it is more than one thousand then it is an enterprise solution with enterprise licensing, which is fixed. They don't charge based on the concurrency; rather, it depends on the number of servers, but that is negotiable. 

We are currently on an annual maintenance contract.

Overall, this solution is very cost effective when compared to other solutions in the market.

This solution is very cost effective and very flexible. The disadvantage is that they are lax in their approach, so you have to be assertive when you are dealing with them.

I would rate this solution an eight out of ten.

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

It has contributed to cost savings by enabling deployment of processes on OmniFlow, which otherwise would require licensing and complex development for core systems. This helps save on licensing costs and minimizes paperwork and people movement.

The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems.

Improvement is needed in supporting the partner ecosystem.

I have had 15 years of experience working with OmniFlow.

I would give the stability of the solution a rating of seven out of ten due to some security aspects that need to be strengthened.

Scalability is rated as a strong seven. When discussing scalability, I consider its capacity to onboard additional departments or processes on top of existing solutions—it is only limited by infrastructure and the logic in place.

Technical support receives a rating of five because support availability is contingent upon subscribing to an Annual Technical Support program. Without this subscription, support becomes challenging, relying mostly on scheduled releases sent to customers.

Neutral

When I am an expert, the initial setup is straightforward and easy.

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

I'd rate the solution eight out of ten.