I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently.
Automated process efficiency enhanced with improved setup simplicity
What is our primary use case?
How has it helped my organization?
NewgenONE has helped to automate repetitive manual tasks and data inputs, reducing the need for user intervention. It is good because it automates processes and helps increase efficiency.
What is most valuable?
NewgenONE's document management and workflow approach tools are very useful. Additionally, its low-code platform allows semi-technical users to drag and drop to automate processes with fewer technical skills required. This makes it very accessible.
What needs improvement?
Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users. Even when using other systems like MQ, you need some technical skills for integration.
For how long have I used the solution?
I have been using NewgenONE for three or four years.
What do I think about the stability of the solution?
There are issues with stability; sometimes, we have to restart it, which is not helpful. Stability needs improvement.
What do I think about the scalability of the solution?
I rate the scalability of NewgenONE at about seven or eight out of ten. It is scalable and can handle a large number of users.
How are customer service and support?
The technical support from NewgenONE is rated as six or seven. While they provide assistance, there is room for improvement.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did evaluate other vendors before choosing NewgenONE, but we preferred its advantages.
How was the initial setup?
The initial setup process can be challenging without IT personnel. It requires technical skills to set up correctly.
What about the implementation team?
We have a team of four to five people who handle the deployment and maintenance of the solution.
Which other solutions did I evaluate?
We evaluated other vendors before settling on NewgenONE.
What other advice do I have?
NewgenONE works well for business process automation (BPA) and suits specific work for the BFS side. However, it requires considerable improvement in certain areas.
