NewgenONE Digital Transformation Platform vs Pega Platform comparison

Newgen and Pega are both solutions in the Low-Code Development Platforms category. Newgen is ranked #26 with an average rating of 6.0, while Pega is ranked #7 with an average rating of 8.3. Newgen holds a 0.3% mindshare in LCDP, compared to Pega’s 5.6% mindshare. Additionally, 100% of Newgen users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

NewgenONE Digital Transform...

Read 1 NewgenONE Digital Transformation Platform review

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89 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

3,510 Views
2,816 Comparison Views

91% willing to recommend

NewgenONE Digital Transform...

Pega Platform

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Executive SummaryUpdated on Apr 20, 2025

Pega Platform and NewgenONE Digital Transformation Platform are enterprise software products, focusing on streamlining operations and enhancing customer engagement. Pega Platform seems to take the lead with its market adaptability and integration capabilities.

Features: Pega Platform offers exceptional automation, AI-driven insights, and advanced analytics, making it suitable for complex business processes. NewgenONE provides robust content management, workflow automation, and extensive document management, appealing to enterprises seeking comprehensive solutions.

Ease of Deployment and Customer Service: Pega Platform supports a streamlined deployment process with substantial support resources, aiding in swift implementation. NewgenONE focuses on flexible deployment options and personalized customer service.

Pricing and ROI: Pega Platform involves a higher initial setup cost but achieves quicker ROI through its scalable architecture. NewgenONE offers a more cost-effective entry-point, with ROI realized over a longer term due to its feature-rich offerings.

To learn more, read our detailed Low-Code Development Platforms Report (Updated: May 2025).

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Low-Code Development Platforms

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NewgenONE Digital Transform...

Ranking in Low-Code Development Platforms

26th

Average Rating

6.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (6th), Process Automation (3rd), Rapid Application Development Software (6th)

Mindshare comparison

As of May 2025, in the Low-Code Development Platforms category, the mindshare of NewgenONE Digital Transformation Platform is 0.3%, up from 0.1% compared to the previous year. The mindshare of Pega Platform is 5.6%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms

Featured Reviews

reviewer2445606

Director - Group IT & Principal Architect at a financial services firm with 10,001+ employees

Automated process efficiency enhanced with improved setup simplicity

I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently NewgenONE has helped to automate repetitive manual tasks and data inputs, reducing the need for user intervention. It is good because it automates…

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NewgenONE's document management and workflow approach tools are very useful."

"Pega BPM's most valuable feature is the use of CDX to solve problems."

"The technical support from Pega is very low, rating a one or two out of ten."

"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."

"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

"Pricing is a little on the high side."

"The flexibility of the Pega Platform in allowing use of different UI architectures, such as React and Angular, is also appreciated."

"It's an end-to-end solution and a digital transformation tool."

More Pega Platform pros

Cons

"Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users."

"Lack of stronger cloud support is somewhat inconvenient for users and implementation."

"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."

"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."

"There is room for improvement in the user interface area."

"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."

"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."

"Its implementation in the public sector was a bit complex."

"I would like to see Pega BPM improve the user experience."

More Pega Platform cons

Pricing and Cost Advice

Information not available

"The price of Pega BPM is in the middle range compared to other solutions."

"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with NewgenONE Digital Transformation Platform?

Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users. Even when using other systems like MQ, you need some technical skills for integration.

See all answers

What is your primary use case for NewgenONE Digital Transformation Platform?

I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently.

See all answers

What advice do you have for others considering NewgenONE Digital Transformation Platform?

NewgenONE works well for business process automation (BPA) and suits specific work for the BFS side. However, it requires considerable improvement in certain areas.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

OutSystems vs NewgenONE Digital Transformation Platform

Compared 100% of the time

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ServiceNow vs Pega Platform

Compared 19% of the time

Camunda vs Pega Platform

Compared 15% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 6% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

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NewgenONE Digital Transformation Platform report

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Pega Platform

May 2025

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Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Unlock Simple with NewgenONE
A unified, cloud-based platform, with a robust integration ecosystem, for automating end-to-end business processes and comprehensively managing content and communications

Newgen

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

BNB Bank, National Commercial Bank Jamaica, United Bank, Tokio Marine HCC

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

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