Compare tools4ever vs WatchGuard

tools4ever

Based on 8 reviews.

WatchGuard

Based on 221 reviews.

Sample Customers

Tools4ever ERAM

i HUB, Tronox, Valley View, Inspira, Marywood University

WatchGuard AuthPoint MFA

Ellips, Mednet, Diecutstickers.com, Fletchers Solicitors

Popular Solutions

Tools4ever HelloID

0 reviews

Tools4ever Password Management

0 reviews

0 reviews

24 reviews

12 reviews

0 reviews

Top Industries

Outsourcing Company

14%

Construction Company

13%

Government

Comms Service Provider

12%

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Works at a tech services company
We use this software primarily for Single/Seamless Sign-On, Access Management, Service Automation, and User...
Read full review of Tools4ever HelloID »
Anonymous User
Chief Technology Officer at a tech services company

Read full review of Tools4ever IAM »
Anonymous User
Network Specialist V at a government

Read full review of Tools4ever Password Management »

Review 1 of 3

Abhishek Saini
Professional Services Engineer at Nex7 IT
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at Bulkhaul Limited
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Anonymous User
Regional Head IM Security NAM at a consultancy
Customer Service: Very good. Technical Support: Excellent.
Read full review of Tools4ever Password Management »
Anonymous User
Works at a tech services company
You can always reach out to their supportdesk. The level of expertise is very high as well.
Read full review of Tools4ever HelloID »
Anonymous User
Network Specialist V at a government
Customer Service: Good customer service. Technical Support: I received good tech support when we needed to migrate...
Read full review of Tools4ever Password Management »
Anonymous User
Works
Our consultant answers our questions almost immediately.
Read full review of Tools4ever HelloID »
Anonymous User
Works
Technical support is fast and reliable when we need them, but we stopped needing them after the first few weeks.
Read full review of Tools4ever HelloID »
Anonymous User
Senior Systems Administrator at a pharma/biotech company
Customer Service: Customer service at Tools4Ever is excellent. They are quick to respond to voice-mail or e-mail....
Read full review of Tools4ever Password Management »
Anonymous User
Chief Technology Officer at a tech services company
Customer Service: Customer service from Tools4ever has always been great. They don't necessarily have a "Customer...
Read full review of Tools4ever IAM »

Review 1 of 7

Ronald Lewis
IT Manager at Invest Barbados
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
I don't think I need any technical support from the website, as it is a basic product. You just plug it in where you...
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
The customer service and support from WatchGuard are excellent. In Finland, the technical support team has always...
Read full review of WatchGuard Firebox »
MUSTAPHAABAHLOUS
Security Engineer at Cyber Value
We've never had to use the technical support.
Read full review of WatchGuard Firebox »
Stathis Andreou
Director at RMON ITSEC LTD
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a university
Customer Service: Satisfactory to good. Technical Support: The technical team, so far with WatchGuard OEM has been...
Read full review of WatchGuard XTM [EOL] »
Dirk Emmermacher
Network Administrator at Niedersächsischer Turner-Bund e.V.
WatchGuard's support is very good. Over the years, there have been only one or two tickets that were not solved. When...
Read full review of WatchGuard Firebox »
Simon-Walker
IT Manager at Redeemer Baptist School
I would rate technical support as excellent.
Read full review of WatchGuard EPDR »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Firebox »
Rick Phillips
IT Manager at INSULATION DISTRIBUTORS, INC
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
Youri Hart
Managing Director at Port-IT BV
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
Gert Vr
Systems Integrator at It- Consulting
My overall experience with WatchGuard's technical support is good. They are responsive, and I would rate their...
Read full review of WatchGuard Firebox »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Anonymous User
Chief Technology Officer at a tech services company
Excellent.
Read full review of WatchGuard Firebox »
AlanRogers
Owner at Thermioninc.com
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of WatchGuard EPDR »
Anonymous User
Senior Systems Engineer at a financial services firm
Customer Service: Customer service has provided accurate and timely responses. If they do not have the specific...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Works
When I contacted them, I was satisfied with the customer support. Normally, I have no incidents, so I don’t need much...
Read full review of WatchGuard EPDR »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Head of Information Technology
Customer Service: 6/10. Technical Support: 8/10.
Read full review of WatchGuard XTM [EOL] »
Bavo Kennis
Owner at Kennis & Co
I would rate the technical support as eight out of ten. Although not perfect, it is very good.
Read full review of WatchGuard EPDR »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The technical support for this solution has been great in our experience.
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 30

Technical Support

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