Compare Twilio vs Zoho

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Twilio

Based on 44 reviews.

Zoho

Based on 259 reviews.

Latest Research

SendGrid vs. Zoho Campaigns

SendGrid vs. Zoho Campaigns

Updated: September 2026

Sample Customers

SendGrid

ScoutMob

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Zoho Campaigns

Altus

Popular Solutions

13 reviews

13 reviews

2 reviews

11 reviews

15 reviews

11 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

7%

Comms Service Provider

7%

Construction Company

15%

Comms Service Provider

11%

Outsourcing Company

11%

Financial Services Firm

8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Thiago Vernizzi
Engenheiro de Software at a outsourcing company
My main use case for Segment is to share a practical experience about how we used Segment at XP Investimentos bank to...
Read full review of Segment »
Amrit Dash
Automation Engineer at a educational organization
SendGrid is used to maintain all dynamic templates that are used throughout various channels and modes of campaigns...
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided...
Read full review of Twilio »

Review 1 of 3

VishalKumar7
Zoho Developer at Evoluz Global Solutions
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
Vivek_Kumar@
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
With Bigin by Zoho CRM, I made a customization for a solar company that is just a lead and deal management system....
Read full review of Bigin by Zoho CRM »
RajeshKumar25
Principal Consultant & Director at Quensulting
We use Claude. We mainly use Claude for our internal purposes. We prefer using Claude AI over ChatGPT through our...
Read full review of Zoho WorkDrive »
Antony Munyao Benjamin
Customer Experience Consultant at Zoho
That is my area of expertise, and I'm really glad to share what I know and what we can improve on the different kinds...
Read full review of Zoho Mail »
Vedhanayagam R
Data Analyst at Mobolution
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Faisal Ejaz
Senior Software Engineer at a tech services company
The customer support for SendGrid is better.
Read full review of SendGrid »
Sufyan Aslam
Senior Full Stack Developer at Ayraxs Technologies LLP
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
RodrigoRodrigo
Ecommerce Director at a transportation company
My experience with Segment's customer support has been good, but it has been a bit slow.
Read full review of Segment »
Vyas Shubham
Senior Quality Analyst at a consultancy
The customer support is really helpful and knowledgeable. They are always happy to help. I am not much in touch with...
Read full review of Segment »
Adrian Gaborek
Software Engineer at a tech services company
I never had to contact SendGrid's customer support. There is nice documentation that answers a lot of questions, as...
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Niranjan Sharma
Software Developer at a healthcare company
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Deepak N
Owner and Founder
The customer support for Segment was very important to us, as we had dedicated support that helped us troubleshoot at...
Read full review of Segment »
Adambalys Adambalys
Technical Writer
The documentation is fine, and we have not really had an issue where we needed to use the support system. For...
Read full review of Segment »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
AliAli12
Research Associate at a consultancy
I do not currently engage with customer support; I typically obtain information and help from the content already...
Read full review of SendGrid »
Pramod Kumar
Senior Software Engineer at a recruiting/HR firm
Customer support is also nice.
Read full review of SendGrid »
Vaibhav_Vaibhav
Senior Product Manager at Optiblack
The user interface is good, pricing is decent, and the support is also great. I received my reply from Segment...
Read full review of Segment »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Anonymous User
Web and marketing automation specialist at a logistics company
Segment has impacted our organization positively. First of all, we have meetings with them where they give a lot of...
Read full review of Segment »
Ayesha Waris
Senior Software Engineer at a government
Customer support is fantastic.
Read full review of Segment »
Bukunmi Bukunmi
Software Engineer at Sync Study
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Filip von Reiche
Works
I have had experiences with customer support from Segment, particularly when we were learning the product and...
Read full review of Segment »
Anonymous User
Marketing at a manufacturing company
I have never had to contact SendGrid's customer support except maybe once because there was a problem with the name...
Read full review of SendGrid »

Review 1 of 30

Monica Alex
Head - Solutions, Content, Delivery and Customer Success at Text and Clicks
Their support system is exceptional. We had a dedicated independent sales support and customer support representative...
Read full review of Bigin by Zoho CRM »
Vivek_Kumar@
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
My experience with the customer service team and technical support team is positive. I have two more people on my...
Read full review of Bigin by Zoho CRM »
Nishant Pofale
Executive Director at Claim Genius
Our technical team has interacted with Zoho support based on need, and from what I know, the experience was...
Read full review of Zoho Desk »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
The technical support are very supportive.
Read full review of Zoho Campaigns »
Sainath Racherla
Associate Director at Scimax Global LLC
Customer service and support are excellent. I would rate them nine points out of ten. They are just a chat away, and...
Read full review of Zoho Projects »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
AliHaider1
Freelancer at Upwork
In my last company, they had advanced partnerships with Zoho, and I have chatted with the Zoho team recently as a...
Read full review of Zoho Creator »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
The solution's support is based on the plan that you have. The gold plan gets support from Monday to Friday for 24...
Read full review of Zoho CRM »
Gokulakrishnan G
Founder at GGSH&CO LLP
For support, I would rate it as eight or nine.
Read full review of Zoho Creator »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
I am a developer, and I have come across client requirements that will challenge the capabilities of the platform....
Read full review of Zoho Creator »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
I contacted support regarding the type of license I was procuring. My experience with support was good. I raised a...
Read full review of Zoho Projects »
Jatin Rao
Zoho Developer at Tarini Consulting
Zoho CRM's support can improve significantly, although it's designed to require minimal support for everyday...
Read full review of Zoho CRM »
SagarGaikwad
Sr Business Application Developer On Zoho Platform. at Tech Worriors
I often communicate with the technical support of Zoho Books, and they are quickly available to help. I can share...
Read full review of Zoho Books »
Chikaosoro Ugwu
Product Marketing Manager at People Centric Organizations
I tried contacting the support team of Zoho Mail, but I think I don't know how to use the support. One time I had...
Read full review of Zoho Mail »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Sometimes, we needed help from technical support. They would respond quickly.
Read full review of Zoho Desk »
Aineah Marabi
Zoho and Web Developer at Ika Three Sixty
My experience with the technical support specifically for Zoho CRM is that in-app support is superb. I love it. If...
Read full review of Zoho CRM »
Antony Munyao Benjamin
Customer Experience Consultant at Zoho
When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end...
Read full review of Zoho Mail »
Subha Mariappan
Senior P PM Consultant at CAPPMPL
The customer service and support for Zoho are good.
Read full review of Zoho Sprints »
BOTU AKHIL SAI
Zoho developer at Lighthouse Learning Group
The customer service is quite good. When issues are escalated, responses are faster. Sometimes there might be delays,...
Read full review of Zoho Creator »
Amit Kawadiwale
Director at quickwork
I was in contact with the Zoho CRM support and I needed some help with the integration with Zoho CRM and other...
Read full review of Zoho CRM »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
We get good support from Zoho India but it would be good if they can improve on the language.
Read full review of Zoho Projects »
Anonymous User
Director at a manufacturing company
I would rate the support for Zoho CRM at about an 8.5. The 1.5 deduction from 10 is due to cultural communication...
Read full review of Zoho CRM »
Ganapathy Shanmugham
Senior Learning Solutions Architect at a computer software company
The customer support is very good, with talented personnel based in Tamil Nadu, India.
Read full review of Bigin by Zoho CRM »
Arijit_Das
Sales Manager at Value-Score Business Solutions
The customer support team for this solution are knowledgable. I would rate them an eight out of ten.
Read full review of Zoho Analytics »
Vamsi Vardhan
Technical support at Foresight Software Solutions Pvt Ltd
I can't speak to how helpful or responsive support is. I've never used them. There is one person that can help us...
Read full review of Zoho CRM »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I rate the technical support a seven out of ten.
Read full review of Zoho Desk »
Azmat Ullah
Sr Zoho Developer and Consultant at Xpert Prime
The technical support and customer service of Zoho Mail is very good. Sometimes I get stuck on API integrations and...
Read full review of Zoho Mail »
Vedhanayagam R
Data Analyst at Mobolution
Technical support often responds by saying 'it is a Zoho behavior.' When approached with bugs, feature modifications,...
Read full review of Zoho Analytics »
Anonymous User
Information Security Analyst at a computer software company
I don't remember them being bad. I can't think of any instances in which they were amazing. I don't even know if we...
Read full review of Zoho Sign »

Review 1 of 30

Technical Support

No Data Available

No Data Available

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