Compare Twilio vs Zoho

Twilio

Based on 44 reviews.

Zoho

Based on 260 reviews.

Latest Research

Buyer's Guide

SendGrid vs. Zoho Campaigns

November 2026

SendGrid vs. Zoho Campaigns

Updated: November 2026

Sample Customers

SendGrid

ScoutMob

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Zoho Campaigns

Altus

Popular Solutions

13 reviews

13 reviews

1 reviews

11 reviews

15 reviews

11 reviews

Top Industries

Outsourcing Company

15%

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

Construction Company

15%

Comms Service Provider

12%

Outsourcing Company

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Thiago Vernizzi
Engenheiro de Software at a outsourcing company
My main use case for Segment is to share a practical experience about how we used Segment at XP Investimentos bank to...
Read full review of Segment »
Amrit Dash
Automation Engineer at a educational organization
SendGrid is used to maintain all dynamic templates that are used throughout various channels and modes of campaigns...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
We have our systems in various clouds. One of them is Google Cloud. We use Twilio for voice support. We also use...
Read full review of Twilio »

Review 1 of 3

VishalKumar7
Zoho Developer at Evoluz Global Solutions
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
My usual use case for Catalyst by Zoho involves a recent client from approximately two months prior who operates a...
Read full review of Catalyst by Zoho »
Matt Costa
Owner & Digital Marketing Manager at MPCosta
I was using Zoho Projects previously, but my company still owns many integrated software solutions. I needed the...
Read full review of Zoho Projects »
Gaurav BR
Data and Integration Specialist at a tech vendor
My main use case for Zoho Writer is creating and managing project documentation, technical reports, meeting notes,...
Read full review of Zoho Writer »
Vedhanayagam R
Data Analyst at Mobolution
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Thiago Vernizzi
Engenheiro de Software at a outsourcing company
Customer support for Segment was satisfactory, as communication happened through tickets and scheduled meetings with...
Read full review of Segment »
RodrigoRodrigo
Ecommerce Director at a transportation company
My experience with Segment's customer support has been good, but it has been a bit slow.
Read full review of Segment »
Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Vyas Shubham
Senior Quality Analyst at a consultancy
The customer support is really helpful and knowledgeable. They are always happy to help. I am not much in touch with...
Read full review of Segment »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
Dipak Raghuwansi
Director Of Engineering at MakeStories
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
Sufyan Aslam
Senior Full Stack Developer at Ayraxs Technologies LLP
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Adrian Gaborek
Software Engineer at a tech services company
I never had to contact SendGrid's customer support. There is nice documentation that answers a lot of questions, as...
Read full review of SendGrid »
Anonymous User
Web and marketing automation specialist at a logistics company
Segment has impacted our organization positively. First of all, we have meetings with them where they give a lot of...
Read full review of Segment »
Deepak N
Owner and Founder
The customer support for Segment was very important to us, as we had dedicated support that helped us troubleshoot at...
Read full review of Segment »
Pramod Kumar
Senior Software Engineer at a recruiting/HR firm
Customer support is also nice.
Read full review of SendGrid »
Vaibhav_Vaibhav
Senior Product Manager at Optiblack
The user interface is good, pricing is decent, and the support is also great. I received my reply from Segment...
Read full review of Segment »
Anonymous User
Market Solutions Senior Principal at a outsourcing company
I would rate customer service as 4 out of 10.
Read full review of Segment »
Filip von Reiche
Works
I have had experiences with customer support from Segment, particularly when we were learning the product and...
Read full review of Segment »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Arnab Arnab
Data Manager API at a tech vendor
I have not used customer support during my time with Segment, so I hope it is reliable. However, I am uncertain if...
Read full review of Segment »
Anonymous User
Marketing at a manufacturing company
I have never had to contact SendGrid's customer support except maybe once because there was a problem with the name...
Read full review of SendGrid »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Ayesha Waris
Senior Software Engineer at a government
Customer support is fantastic.
Read full review of Segment »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »
AliAli12
Research Associate at a consultancy
I do not currently engage with customer support; I typically obtain information and help from the content already...
Read full review of SendGrid »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
Bukunmi Bukunmi
Software Engineer at Sync Study
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »
Adambalys Adambalys
Technical Writer
The documentation is fine, and we have not really had an issue where we needed to use the support system. For...
Read full review of Segment »
MukulAgarwal
Product Manager at a university
Customer support is good. I won't say excellent, but they do respond and they have a dedicated customer support team.
Read full review of Segment »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »

Review 1 of 30

Matt Costa
Owner & Digital Marketing Manager at MPCosta
The deployment process for Zoho Projects is pretty easy to implement. However, there are some nuances that required...
Read full review of Zoho Projects »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
I don't often communicate with Zoho Analytics' technical support or customer services. Most of the time, if I reach...
Read full review of Zoho Analytics »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
Saad Butt
Zoho CRM Consultant at Institute of Project Management
It is possible to receive assistance when needed. The option to connect with support is readily available within the...
Read full review of Zoho Creator »
Vimal S
Senior Software Developer at Nurture Spark Digital
The technical support services are good.
Read full review of Zoho Desk »
Harshal Kansara
Manager - Sales & NBO at a tech services company
The customer service and support for this solution is great.
Read full review of Zoho CRM »
Rebecca Fernyhough
Account Manager at Epic Network Support
The solution's technical team is very helpful.
Read full review of Zoho CRM »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Product support for Zoho CRM is available 24 hours a day. You can email, live chat, call directly or raise a ticket....
Read full review of Zoho CRM »
Mae Cleope Villacorta
Zoho Specialist at Passtab
I do not usually contact customer support. At first, I did not, but right now, I am doing my best. If there is any...
Read full review of Zoho Recruit »
Rahul Lomate
Senior Software Engineer at Transasia Bio-Medicals Ltd.
The support team from Zoho is responsive; if a user has any queries, we can immediately answer through mail,...
Read full review of Zoho Creator »
Onur Anlargu
Co-Founder at Nordo
I have contacted Zoho's help desk for other applications, and their support team is very good.
Read full review of Zoho Projects »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
Onur Anlargu
Co-Founder at Nordo
I had reached out to the support team several times. They are very, very kind and they try to help every customer and...
Read full review of Zoho Desk »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
When you have questions, Zoho support will send the solution via email within 24 hours.
Read full review of Zoho Projects »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
I do not often communicate with Zoho Creator's technical support and customer service, as I do not think I have ever...
Read full review of Zoho Creator »
Kanishk Khandelwal
Web Developer at a tech services company
I have never contacted technical support or customer support for Zoho Connect as there has not been any situation...
Read full review of Zoho Connect »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
The customer service is excellent.
Read full review of Zoho CRM »
MohamedShaheen
Finance Executive at Yugoslavian Furniture Co & Slovenian Furniture
Zoho Sign's customer support sometimes does not respond at the proper time. Whenever we send them a message, they...
Read full review of Zoho Sign »
AniketPatil
IT Projects and Strategy Manager at RoboTouch
My experience with technical support has been very good. I would rate technical support as a nine on a scale of 1 to 10.
Read full review of Zoho Creator »
VishalKumar7
Zoho Developer at Evoluz Global Solutions
I have interacted with the Zoho team regarding technical support, particularly related to Zoho Inventory. A task...
Read full review of Zoho Creator »
ClintonPowell
Founder & Recruiter at Java Shop
The support from Zoho Recruit is extremely efficient. I can chat with them online and they are responsive. I rate the...
Read full review of Zoho Recruit »
Anonymous User
Zoho Developer and Consultant at a consultancy
The support team takes a while to respond to our request. I have had similar experiences with all the other support...
Read full review of Zoho Campaigns »
Sathish V.K.
Zoho Creator at Sofvare
Sometimes we contact support. Our experience with support has been good.
Read full review of Zoho Desk »
Anonymous User
Lead for technology at a university
The support is very good, they will support you at any time during regular business hours.
Read full review of Zoho CRM »
Sathish V.K.
Zoho Creator at Sofvare
I connect with a Zoho expert whenever Zoho stops working. The support is good.
Read full review of Zoho Projects »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
Their technical support is really good. We haven't had any issues so far.
Read full review of Zoho CRM »
Syed Ismail Shah
Senior Zoho Developoer at Techloyce
We can easily solve and manage issues with Zoho Creator.
Read full review of Zoho Creator »
Anonymous User
Presales Manager at Cloud4C Services
We've never had to deal with technical support. I can't speak to how helpful or responsive they are.
Read full review of Zoho CRM »
VijayKumar3
Co-Founder at Intelytica
Zoho technical support is good.
Read full review of Zoho Analytics »
Anonymous User
Head of Human Resources at a manufacturing company
I've never contacted technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoho Recruit »

Review 1 of 30

Technical Support

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