Compare Twilio vs Zoho

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Twilio

Based on 27 reviews.

Zoho

Based on 253 reviews.

Latest Research

SendGrid vs. Zoho Campaigns

SendGrid vs. Zoho Campaigns

Updated: February 2026

Sample Customers

SendGrid

ScoutMob

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Zoho Campaigns

Altus

Popular Solutions

10 reviews

5 reviews

0 reviews

13 reviews

13 reviews

16 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

9%

Performing Arts

8%

Computer Software Company

11%

Comms Service Provider

10%

Manufacturing Company

9%

Marketing Services Firm

6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Niranjan Sharma
Software Developer at a healthcare company
My main use case for SendGrid is to inform users about what is happening with their profile or if they are booking...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at a healthcare company
We have our systems in various clouds. One of them is Google Cloud. We use Twilio for voice support. We also use...
Read full review of Twilio »

Review 1 of 2

VishalKumar7
Zoho Developer at a consultancy
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
NaveenKumar S
Software Engineer at a computer software company
We are using Zoho CRM for boosting our business and creating a system flow. It is very useful using Zoho CRM, and I...
Read full review of Zoho CRM »
Vivek_Kumar@
Zoho Developer at a tech services company
With Bigin by Zoho CRM, I made a customization for a solar company that is just a lead and deal management system....
Read full review of Bigin by Zoho CRM »
RajeshKumar25
Principal Consultant & Director at a consultancy
We use Claude. We mainly use Claude for our internal purposes. We prefer using Claude AI over ChatGPT through our...
Read full review of Zoho WorkDrive »
Vedhanayagam R
Data Analyst at a tech services company
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Gustavo Mejía
Technical Lead at a tech services company
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
LuisYndigoyen
Senior Product Manager at a tech vendor
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at a healthcare company
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at a tech services company
Technical support has been helpful and responsive.
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at a computer software company
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Niranjan Sharma
Software Developer at a healthcare company
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Read full review of SendGrid »
Dipak Raghuwansi
Director Of Engineering at a tech services company
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
Faisal Ejaz
Senior Software Engineer at a tech services company
The customer support for SendGrid is better.
Read full review of SendGrid »
Sufyan Aslam
Senior Full Stack Developer at a tech services company
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »
AliAli12
Research Associate at a consultancy
I do not currently engage with customer support; I typically obtain information and help from the content already...
Read full review of SendGrid »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Anonymous User
Marketing at a manufacturing company
I have never had to contact SendGrid's customer support except maybe once because there was a problem with the name...
Read full review of SendGrid »
Bukunmi Bukunmi
Software Engineer
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »
Pramod Kumar
Senior Software Engineer at a recruiting/HR firm
Customer support is also nice.
Read full review of SendGrid »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Nabeel Hassan
Professional Freelancer at a non-tech company
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »

Review 1 of 22

Jatin Rao
Zoho Developer at a consultancy
I have communicated with the technical support and customer service of Zoho Creator. I rate their support around a...
Read full review of Zoho Creator »
KRISHNA KUAMR
Zoho Developer at a cloud solution provider
For customer support, Zoho One provides enterprise support and standard support. Users can get support according to...
Read full review of Zoho Creator »
Romani Labib
Director of Information Technology at a financial services firm
I provide support for Zoho CRM, and even if I have any big issue, I contact CRM support to ask about the problem and...
Read full review of Zoho CRM »
Shreyans Vasa
Director - Security & Emerging Technologies at a manufacturing company
Technical support is also good. I would rate it a nine.
Read full review of Zoho Expense »
Edwin Nderitu
Zoho Analyst BI Consultant at a non-profit
I do not often communicate with the technical support of Zoho Analytics now that I've figured out almost everything....
Read full review of Zoho Analytics »
Joachim Freitag
Managing Director at a tech services company
We've had some experience with Zoho's technical support. They responded pretty fast when we needed help.
Read full review of Zoho CRM »
Ian_MacFarlane
Technical Solutions Architect at a tech services company
Technical support has always been good. I would rate it a four and a half out of five. They have now regionalized,...
Read full review of Zoho CRM »
Muljo Witono
CEO and Owner at a consultancy
Support is okay. Sometimes you can email or chat with them. However, sometimes they are not quite as knowledgeable as...
Read full review of Zoho CRM »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at a tech services company
Product support for Zoho CRM is available 24 hours a day. You can email, live chat, call directly or raise a ticket....
Read full review of Zoho CRM »
Jacob Shetty
Customer Success Manager at a tech vendor
I have contacted Zoho's customer support team for Zoho Projects. I contacted them recently for one of the...
Read full review of Zoho Projects »
Subha Mariappan
Senior PPM consultant at a consultancy
The customer service and support for Zoho are good.
Read full review of Zoho Sprints »
Tarik Altunok
Business Development Manager at a tech services company
As we never had any problems with Zoho CRM, we never had the chance to open a ticket with the technical support team.
Read full review of Zoho CRM »
Olivier Stas
Operations Manager at a computer software company
We have not contacted technical support.
Read full review of Zoho Desk »
Alok Kumar Bhuwan
Managing Secretary at a educational organization
We have yet to use any technical support for Zoho CRM because companies nowadays, Zoho included, have so many videos...
Read full review of Zoho CRM »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at a tech services company
I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They...
Read full review of Zoho Commerce »
AnandMaurya
Sr. Zoho Developer at a tech services company
We encountered issues with the solution related to bugs and breakdowns. However, we could resolve these issues...
Read full review of Zoho Creator »
Eckart Jensen
CEO at a recruiting/HR firm
There is hardly any technical support. Instead of hopping on a call and helping us, the support team requires a lot...
Read full review of Zoho People Plus »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at a tech company
The customer service is excellent.
Read full review of Zoho CRM »
Poulomee Chatterjee
Head of Sales(Solutions) at a computer software company
I did not contact Zoho's technical support. However, there are some people who have contacted Zoho's technical...
Read full review of Zoho CRM »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
Babatunde-Olugbode
Technical presales engineer at a non-tech company
The customer service and support is not good.
Read full review of Zoho Desk »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at a consultancy
The technical support are very supportive.
Read full review of Zoho Campaigns »
Edwin Nderitu
Zoho Analyst BI Consultant at a non-profit
My professional experience with customer service is somewhat inconsistent because sometimes you can get good customer...
Read full review of Zoho Books »
NaveenKumar S
Software Engineer at a computer software company
I often communicate with the technical support of Zoho Creator for issues such as data breaches or when updates are...
Read full review of Zoho Creator »
Syed Ismail Shah
Senior Zoho Developoer at a consultancy
We can easily solve and manage issues with Zoho Creator.
Read full review of Zoho Creator »
Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
Read full review of Zoho CRM »
Arthur Young
President/Founder at a training & coaching company
They are medium in terms of wait time and the response itself. From one to five, I would rate them a three.
Read full review of Zoho CRM »
Vedhanayagam R
Data Analyst at a tech services company
Technical support often responds by saying 'it is a Zoho behavior.' When approached with bugs, feature modifications,...
Read full review of Zoho Analytics »
Azmat Ullah
Sr Zoho Developer and Consultant
The technical support is generally good, though sometimes they are not immediately available. There are multiple...
Read full review of Zoho CRM »
Atif Iqbal
Zoho Developer at a financial services firm
The solution's technical support service could be better.
Read full review of Zoho CRM »

Review 1 of 30

Technical Support

No Data Available

No Data Available

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