Compare Twilio vs Zoho

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Twilio

Based on 26 reviews.

Zoho

Based on 253 reviews.

Latest Research

SendGrid vs. Zoho Campaigns

SendGrid vs. Zoho Campaigns

Updated: December 2025

Sample Customers

SendGrid

ScoutMob

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Zoho Campaigns

Altus

Popular Solutions

9 reviews

5 reviews

0 reviews

13 reviews

13 reviews

16 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

9%

Performing Arts

8%

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

9%

University

6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Niranjan Sharma
Software Developer at a healthcare company
My main use case for SendGrid is to inform users about what is happening with their profile or if they are booking...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at a healthcare company
We have our systems in various clouds. One of them is Google Cloud. We use Twilio for voice support. We also use...
Read full review of Twilio »

Review 1 of 2

VishalKumar7
Zoho Developer at a consultancy
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
NaveenKumar S
Software Engineer at a computer software company
We are using Zoho CRM for boosting our business and creating a system flow. It is very useful using Zoho CRM, and I...
Read full review of Zoho CRM »
Vivek_Kumar@
Zoho Developer at a tech services company
With Bigin by Zoho CRM, I made a customization for a solar company that is just a lead and deal management system....
Read full review of Bigin by Zoho CRM »
RajeshKumar25
Principal Consultant & Director at a consultancy
We use Claude. We mainly use Claude for our internal purposes. We prefer using Claude AI over ChatGPT through our...
Read full review of Zoho WorkDrive »
Vedhanayagam R
Data Analyst at a tech services company
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Niranjan Sharma
Software Developer at a healthcare company
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at a tech services company
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
Sufyan Aslam
Senior Full Stack Developer at a tech services company
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Faisal Ejaz
Senior Software Engineer at a tech services company
The customer support for SendGrid is better.
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at a tech services company
Technical support has been helpful and responsive.
Read full review of SendGrid »
Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Dipak Raghuwansi
Director Of Engineering at a tech services company
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at a computer software company
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at a healthcare company
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
LuisYndigoyen
Senior Product Manager at a tech vendor
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Pramod Kumar
Senior Software Engineer at a recruiting/HR firm
Customer support is also nice.
Read full review of SendGrid »
AliAli12
Research Associate at a consultancy
I do not currently engage with customer support; I typically obtain information and help from the content already...
Read full review of SendGrid »
Nabeel Hassan
Professional Freelancer at a non-tech company
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Bukunmi Bukunmi
Software Engineer
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »

Review 1 of 21

Salem Shafik
Founder
Sometimes Zoho Mail has fast response times, while at other times they don't. I would rate their support for Zoho...
Read full review of Zoho Mail »
Edwin Nderitu
Zoho Analyst BI Consultant at a non-profit
My professional experience with customer service is somewhat inconsistent because sometimes you can get good customer...
Read full review of Zoho Books »
Prabal Kanti Sarkar
Senior Software Engineer at a tech services company
The customer service and technical support team are always responsible, but sometimes responses get delayed. That has...
Read full review of Zoho Creator »
Saad Butt
Zoho CRM Consultant at a consultancy
The support team's responsiveness and quickness proved invaluable when I was integrating Zoho Recruit with Zoho...
Read full review of Zoho Recruit »
Subha Mariappan
Senior PPM consultant at a consultancy
The solution’s technical support is good.
Read full review of Zoho Projects »
NaveenKumar S
Software Engineer at a computer software company
I often communicate with the technical support of Zoho Creator for issues such as data breaches or when updates are...
Read full review of Zoho Creator »
KRISHNA KUAMR
Zoho Developer at a cloud solution provider
For customer support, Zoho One provides enterprise support and standard support. Users can get support according to...
Read full review of Zoho Creator »
Sai Nandan Sambu
Associate Data Analyst at a tech services company
I would rate customer service 7 to 8 because they don't reply until you follow up. I need to follow up daily.
Read full review of Zoho Analytics »
Antony Munyao Benjamin
Customer Experience Consultant at a tech services company
When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end...
Read full review of Zoho Mail »
Edwin Nderitu
Zoho Analyst BI Consultant at a non-profit
I do not often communicate with the technical support of Zoho Analytics now that I've figured out almost everything....
Read full review of Zoho Analytics »
Babatunde-Olugbode
Technical presales engineer at a non-tech company
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at a tech company
When you have questions, Zoho support will send the solution via email within 24 hours.
Read full review of Zoho Projects »
Onur Anlargu
Co-Founder
I have contacted Zoho's help desk for other applications, and their support team is very good.
Read full review of Zoho Projects »
Iftekhar Shaikh
Regional Area Manager at a manufacturing company
We have an IT tech team that takes care of troubleshooting or reaches out to support. That's not an aspect of the...
Read full review of Zoho CRM »
Ganesh-Iyer
Managing Director at a tech services company
A local vendor who had a partnership with Zoho provided us with support. After the support ended, we worked directly...
Read full review of Zoho Projects »
Muljo Witono
CEO and Owner at a consultancy
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
Hameez Tariq
Senior ZOHO Consultant at a non-profit
Technical support from Zoho is not very good. They do not hire the right people to help. It takes three to four days...
Read full review of Zoho Projects »
Anonymous User
Business Analyst at a retailer
Customer Service: Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful...
Read full review of Zoho Analytics »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
We use the premium support of Zoho.
Read full review of Zoho Analytics »
Dr. Salah Alnajem
Founder and CEO at a consultancy
Their support is excellent, and they are very responsive.
Read full review of Zoho Analytics »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
Their technical support is really good. We haven't had any issues so far.
Read full review of Zoho CRM »
Sathish V.K.
Zoho Creator at a tech services company
I connect with a Zoho expert whenever Zoho stops working. The support is good.
Read full review of Zoho Projects »
Arijit_Das
Sales Manager at a tech services company
The customer support team for this solution are knowledgable. I would rate them an eight out of ten.
Read full review of Zoho Analytics »
VijayKumar3
Co-Founder at a tech services company
Zoho technical support is good.
Read full review of Zoho Analytics »
Anonymous User
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Zoho Analytics »
Anonymous User
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
Read full review of Zoho Analytics »
Vedhanayagam R
Data Analyst at a tech services company
Technical support often responds by saying 'it is a Zoho behavior.' When approached with bugs, feature modifications,...
Read full review of Zoho Analytics »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I rate the technical support a seven out of ten.
Read full review of Zoho Desk »
Anonymous User
Sales & Marketing Account Manager
Customer Service: It was very good, quick, and efficient. Technical Support: It was very good, quick, and efficient.
Read full review of Zoho Campaigns »
Anonymous User
Cyber Security Consultant at a consultancy
Zoho has an online chat, so when we need support, we can either send questions through the online chat or we can send...
Read full review of Zoho Meeting »

Review 1 of 30

Technical Support

No Data Available

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.