Compare Twilio vs Zoho

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Twilio

Based on 19 reviews.

Zoho

Based on 237 reviews.

Latest Research

SendGrid vs. Zoho Campaigns

SendGrid vs. Zoho Campaigns

Updated: September 2025

Sample Customers

SendGrid

ScoutMob

Segment

Nokia, rdio, Bonobos, LiveNation, Atlassian

Zoho Campaigns

Altus

Popular Solutions

2 reviews

5 reviews

1 reviews

15 reviews

12 reviews

16 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

9%

Performing Arts

8%

Computer Software Company

12%

Manufacturing Company

9%

Comms Service Provider

8%

University

6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

VikasAgarwal
Founder & CTO at Naks Digital Consulting
We don't have a partnership, but we're a consulting organization. We've proposed Segment as a solution to a few of...
Read full review of Segment »
Gustavo Mejía
Technical Lead at Novateva
We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided...
Read full review of Twilio »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
They provide the APIs. So either you can use their platform to send the emails, or you can use the APIs, and you can...
Read full review of SendGrid »

Review 1 of 3

VishalKumar7
Zoho Developer at Evoluz Global Solutions
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
NaveenKumar S
Software Engineer at Maximus
We are using Zoho CRM for boosting our business and creating a system flow. It is very useful using Zoho CRM, and I...
Read full review of Zoho CRM »
Sainath Racherla
Associate Director at Scimax Global LLC
The main purpose of using Zoho Projects is for coordinating projects, with a primary focus on bug and defect management.
Read full review of Zoho Projects »
Jatin Rao
Zoho Developer at Tarini Consulting
There can be a use case in Zoho One where you want to automatically create an invoice in Zoho Books upon creating a...
Read full review of Zoho One »
Vedhanayagam R
Data Analyst at Mobolution
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Sufyan Aslam
Senior Full Stack Developer at Ayraxs Technologies LLP
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Dipak Raghuwansi
Director Of Engineering at MakeStories
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
Uddeshya Kumar
Product Owner at SecLogic Limited
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
Anonymous User
Chief Operations Officer at a tech vendor
The customer support is good. I would rate the customer support an eight on a scale of one to 10.
Read full review of Twilio »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »

Review 1 of 15

Kishor Lamdande
Zoho Developer at Megnet Limited
The customer service and support could do a better job. Whenever I call the support team or ask for support, they...
Read full review of Zoho Analytics »
Nadeem Asghar
Senior Zoho Developer at a cloud solution provider
When our development team faces issues, they communicate with Zoho to understand why problems are arising. Zoho...
Read full review of Zoho Analytics »
Sainath Racherla
Associate Director at Scimax Global LLC
Customer service and support are excellent. I would rate them nine points out of ten. They are just a chat away, and...
Read full review of Zoho Projects »
NaveenKumar S
Software Engineer at Maximus
I often communicate with the technical support of Zoho Creator for issues such as data breaches or when updates are...
Read full review of Zoho Creator »
SadeepaPalliyaguru
Chief Innovation Officer at VS ONE World
The customer success team is very helpful, especially during the onboarding process, where they provide a good demo...
Read full review of Zoho CRM »
AdemolaOlamide
Business Development Manager at Computer Learning centre
The technical support for Zoho CRM is good.
Read full review of Zoho CRM »
Olivier Stas
Operations Manager at Licent
We have not contacted technical support.
Read full review of Zoho Desk »
Tarik Altunok
Business Development Manager at headtechnology
As we never had any problems with Zoho CRM, we never had the chance to open a ticket with the technical support team.
Read full review of Zoho CRM »
Jatin Rao
Zoho Developer at Tarini Consulting
I have communicated with the technical support and customer service of Zoho Creator. I rate their support around a...
Read full review of Zoho Creator »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
Onur Anlargu
Co-Founder at Nordo
I have contacted Zoho's help desk for other applications, and their support team is very good.
Read full review of Zoho Projects »
Jatin Rao
Zoho Developer at Tarini Consulting
Zoho CRM's support can improve significantly, although it's designed to require minimal support for everyday...
Read full review of Zoho CRM »
Ian_MacFarlane
Technical Solutions Architect at Valencia IIP Advisors Limited
Technical support has always been good. I would rate it a four and a half out of five. They have now regionalized,...
Read full review of Zoho CRM »
Nishant Pofale
Executive Director at Claim Genius
Our technical team has interacted with Zoho support based on need, and from what I know, the experience was...
Read full review of Zoho Desk »
Eslam Abo Elnaga
Senior people and systems analyst at B_labs & Mylo
The support team from Zoho has some challenges. I came from a background where we were using Workday, and we had a...
Read full review of Zoho Analytics »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
We get good support from Zoho India but it would be good if they can improve on the language.
Read full review of Zoho Projects »
Poulomee Chatterjee
Head of Sales(Solutions) at Brane Enterprises Pvt Ltd
I did not contact Zoho's technical support. However, there are some people who have contacted Zoho's technical...
Read full review of Zoho CRM »
VishalKumar7
Zoho Developer at Evoluz Global Solutions
I have interacted with the Zoho team regarding technical support, particularly related to Zoho Inventory. A task...
Read full review of Zoho Creator »
Romani Labib
Director of Information Technology at MASFinancials
I provide support for Zoho CRM, and even if I have any big issue, I contact CRM support to ask about the problem and...
Read full review of Zoho CRM »
Kanishk Khandelwal
Web Developer at a tech services company
I have never contacted technical support or customer support for Zoho Connect as there has not been any situation...
Read full review of Zoho Connect »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
Azmat Ullah
Sr Zoho Developer and Consultant at Xpert Prime
The technical support is generally good, though sometimes they are not immediately available. There are multiple...
Read full review of Zoho CRM »
Vigneshkrishna Easwaran
Recruitment Consultant - SAP | Devops | Azure | Java | ServiceNow | SFDC | DB | at a tech services company
Our admins contact technical support directly - I don't have contact with them.
Read full review of Zoho Recruit »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I had a very bad experience with support.
Read full review of Zoho Projects »
Sathish V.K.
Zoho Creator at Sofvare
I connect with a Zoho expert whenever Zoho stops working. The support is good.
Read full review of Zoho Projects »
Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
Read full review of Zoho CRM »
JoseJunior3
Advisor at a tech services company
The response time for emails is fast, and the provided solutions are straightforward. Overall, I would rate their...
Read full review of Zoho CRM Plus »
Anonymous User
Zoho Developer and Consultant at a consultancy
The support team takes a while to respond to our request. I have had similar experiences with all the other support...
Read full review of Zoho Campaigns »
Anonymous User
Solution architect at SM Supermalls
The technical support, which is handled locally and involves tool development, is satisfactory. I would rate it seven...
Read full review of Zoho CRM Plus »

Review 1 of 30

Technical Support

No Data Available

No Data Available

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