BMC Remedyforce [EOL] Reviews

Vendor: BMC

3.9 out of 5

15 reviews
88% willing to recommend

What is BMC Remedyforce [EOL]?

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

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Buyer's Guide

BMC Remedyforce [EOL]

August 2025

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Helped 866,218 peers since 2012

Featured BMC Remedyforce [EOL] reviews

Syed Abu Owais Bin Nasar

Software Consultant at ibl-unisys

The solution's most valuable aspects are incident management, service requests, and change management. They are all very helpful to our organization in terms of doing the work and management we need to do. The initial setup is very easy. It's quite straightforward. The solution scales well. The stability is good. There are no bugs. The solution is very easy to use. The product offers very good reporting.

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reviewer1458420

Executive Director at Broadridge Financial Solutions, Inc.

The solution is very flexible. It provided us the opportunity to extend into items that were not provided to begin with. It did not have all the features and all the data elements, however does a good job of having the flexibility to add them. We were able to extend it quite easily.

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reviewer1295004

Manager at a manufacturing company with 10,001+ employees

We have around 500 people in our company and at least half of them will come in contact with this software daily. I don't think too many people are very familiar with it, however, because it has to be updated continually to accommodate some new functions. I'd advise other companies that the product is very powerful, and if they want to keep their old servers, they should be careful. It's a big software system and it's not very open. They won't be able to find too much information about it on the internet and will have to rely on BMC directly quite a bit. The solution is highly customizable, however, meaning it will quite easily fit into almost any company's requirements. I'd rate the solution eight out of ten.

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PeerResearch reports based on BMC Remedyforce [EOL] reviews

Type	Title	Date
Category	Help Desk Software	Aug 29, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 29, 2025	Download

Key learnings from peers

Valuable Features

"The stability is good. There are no bugs."
"BMC Remedyforce is a good tracking service in general."
"The solution is very flexible."

Room for Improvement

"They need to make it possible to more easily customize the user interface."
"My team finds the search options and the user interface to be really cumbersome."
"The look and feel is very dated."

Pricing

"My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."
"BMC Remedyforce is extremely reasonable when talking about licensing costs."
"Licensing should be reviewed and understood before making the purchase."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BMC Remedyforce [EOL] Buyer's Guide for additional reliable information.

Learn more about BMC Remedyforce [EOL]

Built with speed and flexibility in mind

Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing

BMC Remedyforce [EOL] was previously known as Remedyforce.

BMC Remedyforce [EOL] customers

Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21

Product Categories

Help Desk Software

BMC Remedyforce [EOL] Reviews Summary
Author info	Rating	Review Summary
Software Consultant at ibl-unisys	4.0	I primarily use BMC Remedyforce for incident and change management. It's easy to set up, user-friendly, and stable. However, it lacks memory, UI customization, and integration capabilities. Additionally, internet dependency and email-only support can be inconvenient.
Executive Director at a financial services firm with 10,001+ employees	3.0	No summary available
Manager at a manufacturing company with 10,001+ employees	4.0	No summary available
Business Unit Manager at Magnoos Information Systems	4.0	No summary available
Information Security Analyst at a computer software company with 10,001+ employees	3.5	No summary available
Chief Technology Officer at a tech services company with 201-500 employees	3.5	No summary available
Principal Solutions Architect at a tech services company with 51-200 employees	3.5	No summary available
Business analyst / Consultant at a consultancy with 1,001-5,000 employees	3.0	No summary available

BMC Remedyforce [EOL] Reviews

What is BMC Remedyforce [EOL]?

Featured BMC Remedyforce [EOL] reviews

PeerResearch reports based on BMC Remedyforce [EOL] reviews

Valuable Features

Room for Improvement

Pricing

Learn more about BMC Remedyforce [EOL]

BMC Remedyforce [EOL] customers

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