Try our new research platform with insights from 80,000+ expert users
BMC Remedyforce [EOL] Logo

BMC Remedyforce [EOL] Reviews

Vendor: BMC
3.9 out of 5
Leave a review

What is BMC Remedyforce [EOL]?

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Get the BMC Remedyforce [EOL] Buyer's Guide and find out what your peers are saying about BMC Remedyforce [EOL] and more!
Buyer's Guide
BMC Remedyforce [EOL]
March 2026
Get the report
Helped 884,933 peers since 2012

Featured BMC Remedyforce [EOL] reviews

Read more reviews

PeerResearch reports based on BMC Remedyforce [EOL] reviews

TypeTitleDate
CategoryHelp Desk SoftwareMar 26, 2026Download
ProductReviews, tips, and advice from real usersMar 26, 2026Download
 
 
Key learnings from peers
Last updated Mar 26, 2026

Valuable Features

  • "BMC Remedyforce is quite powerful."
  • "Basically, Remedyforce is a more powerful product."
  • "The solution is highly customizable, however, meaning it will quite easily fit into almost any company's requirements."

Room for Improvement

  • "The ease of customization needs improvement."
  • "The customer service management (CSM) features are in need of improvement."
  • "It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."

Pricing

  • "My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."
  • "BMC Remedyforce is extremely reasonable when talking about licensing costs."
  • "Licensing should be reviewed and understood before making the purchase."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our BMC Remedyforce [EOL] Buyer's Guide for additional reliable information.

Learn more about BMC Remedyforce [EOL]

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


BMC Remedyforce [EOL] was previously known as Remedyforce.

BMC Remedyforce [EOL] customers

Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21

Related questions

  • 42
Which Helpdesk software is best for replacing BMC Service Desk Express?
  • 59
When evaluating Help Desk Software, what aspect do you think is the most important to look for?
  • 100
What is your favorite Help Desk Software and why?
  • 71
Should I migrate from TopDesk to JIRA?
  • 106
HIPAA Compliance with JIRA
  • 54
What makes a good ticketing system?
  • 40
What are some tips for setting up and running an effective and efficient IT help desk?
  • 117
What is the best lightweight ticketing system with superior communication options for an educational organization?
  • 257
What should I be looking for in an IT service management platform?
  • 41
Why is Help Desk Software important for companies?

Product Categories

Product Categories
Help Desk Software
 
BMC Remedyforce [EOL] Reviews Summary
Author infoRatingReview Summary
Software Consultant at ibl-unisys4.0I primarily use BMC Remedyforce for incident and change management. It's easy to set up, user-friendly, and stable. However, it lacks memory, UI customization, and integration capabilities. Additionally, internet dependency and email-only support can be inconvenient.
Information Security Analyst at a computer software company with 10,001+ employees3.5No summary available
CEO at a tech vendor with 10,001+ employees3.0No summary available
Chief Technology Officer at a tech services company with 201-500 employees3.5I use BMC Remedyforce for incident, problem, and change management. Its reporting and incident matching are excellent. However, customization is difficult from an admin's perspective. I recommend it, rating it 7/10 after 20 years of use.
Principal Solutions Architect at a tech services company with 51-200 employees3.5I appreciated Remedyforce's stability and performance for our helpdesk. However, CSM features needed improvement, and the product is now deprecated, preventing a recommendation. I rate it 7/10.
Manager at a manufacturing company with 10,001+ employees4.0I use this stable solution for IT event recording and integration, appreciating its alarms and support. However, it's complex, requires BMC assistance, lacks online resources, and isn't scalable, which I find challenging.
Business analyst / Consultant at a consultancy with 1,001-5,000 employees3.0I find this solution clunky, slow, and not user-friendly, making even simple tasks complicated and time-consuming with too many clicks. Support is also unhelpful. Though stable and scalable, I don't like this product at all.
Jr Software Consultant at a tech services company with 201-500 employees3.5I use this banking solution for ticketing. While the knowledge base is valuable and it's scalable, I find the technical support poor, pricing high, and there are glitches. Better documentation and support would improve my 7/10 rating.