CA Process Automation Reviews

Name: CA Process Automation
Brand: Broadcom
Rating: 4.3 (12 reviews)

4.3 out of 5

12 reviews
100% willing to recommend

555 followers

What is CA Process Automation?

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

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CA Process Automation is the #36 ranked solution in top Process Automation solutions. PeerSpot users give CA Process Automation an average rating of 8.6 out of 10. CA Process Automation is most commonly compared to ServiceNow Orchestration: CA Process Automation vs ServiceNow Orchestration.

Buyer's Guide

CA Process Automation

May 2025

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Featured CA Process Automation reviews

it_user348132

Senior Systems Engineer I at a insurance company with 10,001+ employees

Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works. From a usability point of view, I’d like to see improvement on their script editor so I don’t have to use two tools to generate scripts (right now I develop outside of the tool, bring it into the tool, tweak it, and roll out my workflow).

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it_user464568

Design Lead at CSC

CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a process, but they can introduce substantial performance issues. As another example, it’s better to perform verbose JavaScript execution within a Run JavaScript operator instead of within another operator’s pre- or post-execution script. As yet another example, it’s better to hard-code variables within the process dataset as opposed to creating the variables at run-time. The biggest issue for me is its lack of support for current JavaScript methods and functions, which makes scripts unnecessarily longer than they need to be. It seemed I could only rely on the methods and functions available in ECMA 1 (which was released in 1997), but that wasn’t a deal-breaker and the product is capable of extending its capabilities through the inclusion of other code libraries.

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it_user348321

Senior Operations Engineer at a insurance company with 10,001+ employees

There are several valuable features-- * The ability to tie together many systems; overall orchestration of these systems. * The ability to troubleshoot problem workflows in the middle of execution. * We use PA for right-sizing VMs, so changing CPU and memory sizes. If for some reason we can’t connect to it or the VM is set in a certain way where it’s resource limited, it’ll allow us to troubleshoot it instead of failing.

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CA Process Automation mindshare

As of May 2025, the mindshare of CA Process Automation in the Process Automation category stands at 0.3%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

PeerResearch reports based on CA Process Automation reviews

Type	Title	Date
Category	Process Automation	May 20, 2025	Download
Product	Reviews, tips, and advice from real users	May 20, 2025	Download
Comparison	CA Process Automation vs Camunda	May 20, 2025	Download
Comparison	CA Process Automation vs Control-M	May 20, 2025	Download
Comparison	CA Process Automation vs Pega Platform	May 20, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow Orchestration	4.1	4.3%	92%	16 interviews Add to research
Microsoft System Center Orchestrator	3.8	0.9%	33%	2 interviews Add to research

Valuable Features

CA Process Automation is valued for its powerful automation capabilities, user-friendly interfaces, and scalability. Users appreciate its ability to connect multiple systems and troubleshoot workflows without starting over. It offers extensive integration options, such as web services and APIs. Developers benefit from its import/export and versioning features, which simplify complex changes. Its role management enhances security, while fault tolerance and flexibility cater to diverse needs. The versatility and ease of installation are emphasized by users.

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It is easy to debug and troubleshoot."

Room for Improvement

CA Process Automation needs easier navigation for multiple modules, improved reporting tools, better integration with Python, updated JavaScript support, and a more user-friendly script editor. Performance issues occur due to certain objects. Users desire more configuration flexibility without reinstalling, efficient error handling, a search function for past runs, and enhanced connectivity with BPM tools. Additional open-source features, auto-triggering workflows, AI integration, and OCR capability would be beneficial.

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"OCR capability should be added as a feature."
"Make some of the features more open source that way developers can have more flexibility."

Pricing

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."

Service and Support

CA Process Automation offers responsive and knowledgeable customer service and support. Users experience quick assistance and effective troubleshooting, though some issues arise from documentation gaps. The support excels from initial installation through ongoing use, often resolving intricate technical queries. Teams are noted for their proximity to development, providing accurate solutions when users clearly articulate problems. Engagements with support tend to be minimal, reflecting satisfaction with the service provided.

Deployment

Some found CA Process Automation's initial setup easy, while others encountered complexity. Many organizations required assistance due to numerous modules and steps. CA provided support, with professional services and documentation aiding installations. In specific environments, integrating aspects like load balancing presented challenges. Despite these difficulties, some experienced straightforward re-installations. Users benefited from on-site guidance and extensive documentation, which facilitated learning and managing the setup process.

Scalability

CA Process Automation is considered scalable by users. Many haven't needed significant expansion but find scaling straightforward when required. Some have successfully doubled services, utilizing load balancing and tolerance in their environments. Scalability can be influenced by Java's limitations, yet various methods exist to meet needs. Users leverage its high availability and scalability effectively and are satisfied.

Stability

Users report that CA Process Automation is highly reliable, supporting advanced environments well. Several mention it remains stable and effective, though some database and load-balancing issues arose but were resolved. It is often praised for being one of the most stable systems with minimal errors. Occasionally, database XA and email connector problems, as well as a memory leak requiring restarts, have occurred, but these users found workarounds or solutions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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