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CA Process Automation vs Microsoft System Center Orchestrator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
36th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Microsoft System Center Orc...
Ranking in Process Automation
16th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.9%, up from 0.3% compared to the previous year. The mindshare of Microsoft System Center Orchestrator is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Microsoft System Center Orchestrator1.2%
CA Process Automation0.9%
Other97.9%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Dan Campeanu - PeerSpot reviewer
Security Engineer at ProVision
Automates tasks and manages multiple servers from a central location
The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"CA Process Automation manager is a very powerful production tool."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"It is easy to debug and troubleshoot."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"Automation is the most valuable feature of the solution."
"It can manage multiple servers and workstations from a single location."
 

Cons

"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"OCR capability should be added as a feature."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"It’s very complex, which is one of the disadvantages."
"I find the Orchestrator UI to be problematic."
"The product's management aspect needs enhancement."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"I give the cost of the solution a five out of ten."
"We obtained a license that bundled Windows Server with System Center at no additional cost."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Government
12%
Manufacturing Company
10%
Insurance Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
No data available
 

Questions from the Community

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What do you like most about Microsoft System Center Orchestrator?
It can manage multiple servers and workstations from a single location.
What is your experience regarding pricing and costs for Microsoft System Center Orchestrator?
The platform was almost free of cost for us. We obtained a license that bundled Windows Server with System Center at no additional cost.
What needs improvement with Microsoft System Center Orchestrator?
The product's management aspect needs enhancement. It affects the visibility of powerful scripts that were previously accessible. Furthermore, the focus is shifting towards cloud-based features, sp...
 

Also Known As

CA IT Process Automation Manager
MS System Center Orchestrator
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Information Not Available
Find out what your peers are saying about CA Process Automation vs. Microsoft System Center Orchestrator and other solutions. Updated: March 2026.
885,264 professionals have used our research since 2012.