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CA Process Automation vs ServiceNow Orchestration comparison

Broadcom and ServiceNow are both solutions in the Process Automation category. Broadcom is ranked #36, while ServiceNow is ranked #10 with an average rating of 8.2. Broadcom holds a 0.9% mindshare in PA, compared to ServiceNow’s 2.8% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.
CA Process Automation
Read 12 CA Process Automation reviews
  • 652 Views
  • 652 Comparison Views
100% willing to recommend
ServiceNow Orchestration
Read 16 ServiceNow Orchestration reviews
  • 2,218 Views
  • 2,151 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

CA Process Automation and ServiceNow Orchestration are tools in the enterprise automation category. ServiceNow Orchestration appears to have the upper hand, offering advanced features and robust scalability.

Features: CA Process Automation offers process automation capabilities, workflow customization, and integration with third-party applications. ServiceNow Orchestration provides integration with the ServiceNow platform, pre-built connectors, and cloud capabilities.

Room for Improvement: CA Process Automation could improve in user interface intuitiveness, deployment flexibility, and reducing technical support dependency. ServiceNow Orchestration might enhance its pricing structure, ease of custom scripting, and connectivity testing capabilities.

Ease of Deployment and Customer Service: CA Process Automation has straightforward on-premises deployment but benefits from dedicated support. ServiceNow Orchestration's cloud-based model simplifies deployment and leverages strong customer service.

Pricing and ROI: CA Process Automation offers competitive setup costs appealing to smaller organizations. ServiceNow Orchestration, with higher initial expenses, provides compelling ROI due to its features and performance efficiency.

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To learn more, read our detailed CA Process Automation vs. ServiceNow Orchestration Report (Updated: March 2026).
Buyer's Guide
CA Process Automation vs. ServiceNow Orchestration
March 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
36th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
10th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.9%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ServiceNow Orchestration2.8%
CA Process Automation0.9%
Other96.3%
Process Automation
 

Featured Reviews

SJ
Sandeep Jha
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Read full review
Claude-Yameogo - PeerSpot reviewer
Claude-Yameogo
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you’re planning or looking for an application able to create process automation, stop looking."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
More CA Process Automation pros
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"Great with IT processes and business processes."
"The product has a flexible interface for development."
"The data visualization is good."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It has competitive AI capabilities."
More ServiceNow Orchestration pros
 

Cons

"Make some of the features more open source that way developers can have more flexibility."
"OCR capability should be added as a feature."
"It’s very complex, which is one of the disadvantages."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"I'd like to see additional form functionality and having Python as an available common script language."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
More CA Process Automation cons
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"I would like a user experience module to be added."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"Efficiency of some features could be improved."
"It is a highly complex platform to work on."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"The deployment requires awareness among the project staff."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
More ServiceNow Orchestration cons
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is not very expensive."
"Pricing is custom to every customer."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"In terms of price, this solution is at the higher end of what you'll find."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Manufacturing Company
8%
Computer Software Company
6%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
See all answers
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
See all answers
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
See all answers
 

Comparisons

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Microsoft System Center Orchestrator vs CA Process Automation
Compared 31% of the time
OpenText Operations Orchestration vs CA Process Automation Logo
OpenText Operations Orchestration vs CA Process Automation
Compared 30% of the time
Kognitos vs CA Process Automation Logo
Kognitos vs CA Process Automation
Compared 22% of the time
BMC TrueSight Orchestration vs CA Process Automation Logo
BMC TrueSight Orchestration vs CA Process Automation
Compared 17% of the time
More CA Process Automation Competitors
Camunda vs ServiceNow Orchestration Logo
Camunda vs ServiceNow Orchestration
Compared 20% of the time
Control-M vs ServiceNow Orchestration Logo
Control-M vs ServiceNow Orchestration
Compared 13% of the time
Nintex Process Platform vs ServiceNow Orchestration Logo
Nintex Process Platform vs ServiceNow Orchestration
Compared 8% of the time
IBM BPM vs ServiceNow Orchestration Logo
IBM BPM vs ServiceNow Orchestration
Compared 6% of the time
Temporal vs ServiceNow Orchestration Logo
Temporal vs ServiceNow Orchestration
Compared 6% of the time
More ServiceNow Orchestration Competitors
 

Product Reports

Buyer's Guide
CA Process Automation
March 2026
CA Process Automation reportDownload CA Process Automation product report
Buyer's Guide
ServiceNow Orchestration
February 2026
ServiceNow Orchestration reportDownload ServiceNow Orchestration product report
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
Broadcom

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow
 

Sample Customers

Unum, HCL Technologies, Logicalis
experian, BEACHBODY, HealthPartners, Banosoft
Buyer's Guide
CA Process Automation vs. ServiceNow Orchestration
March 2026
Free Report: CA Process Automation vs. ServiceNow Orchestration
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