CA Process Automation vs ServiceNow Orchestration comparison

Broadcom and ServiceNow are both solutions in the Process Automation category. Broadcom is ranked #35, while ServiceNow is ranked #12 with an average rating of 8.0. Broadcom holds a 0.3% mindshare in PA, compared to ServiceNow’s 3.7% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

331 Views
331 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

1,896 Views
1,858 Comparison Views

92% willing to recommend

CA Process Automation

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

CA Process Automation and ServiceNow Orchestration are tools in the enterprise automation category. ServiceNow Orchestration appears to have the upper hand, offering advanced features and robust scalability.

Features: CA Process Automation offers process automation capabilities, workflow customization, and integration with third-party applications. ServiceNow Orchestration provides integration with the ServiceNow platform, pre-built connectors, and cloud capabilities.

Room for Improvement: CA Process Automation could improve in user interface intuitiveness, deployment flexibility, and reducing technical support dependency. ServiceNow Orchestration might enhance its pricing structure, ease of custom scripting, and connectivity testing capabilities.

Ease of Deployment and Customer Service: CA Process Automation has straightforward on-premises deployment but benefits from dedicated support. ServiceNow Orchestration's cloud-based model simplifies deployment and leverages strong customer service.

Pricing and ROI: CA Process Automation offers competitive setup costs appealing to smaller organizations. ServiceNow Orchestration, with higher initial expenses, provides compelling ROI due to its features and performance efficiency.

To learn more, read our detailed CA Process Automation vs. ServiceNow Orchestration Report (Updated: September 2025).

Buyer's Guide

CA Process Automation vs. ServiceNow Orchestration

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

35th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.7%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.7%
CA Process Automation	0.3%
Other	96.0%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"It is easy to debug and troubleshoot."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"The data visualization is good."

"It's probably the best product out there."

"The solution effectively automates business processes."

"It has competitive AI capabilities."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"Great with IT processes and business processes."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

More ServiceNow Orchestration pros

Cons

"OCR capability should be added as a feature."

"Make some of the features more open source that way developers can have more flexibility."

"Somehow the product group within CA left the product dry from some regular expression functionality."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"Efficiency of some features could be improved."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"It is a highly complex platform to work on."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"We cannot perform GUI automation using the tool."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"The solution is costly and orchestrations are very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"In terms of price, this solution is at the higher end of what you'll find."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

"Pricing is custom to every customer."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

Questions from the Community

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What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

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What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

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Comparisons

Microsoft System Center Orchestrator vs CA Process Automation

Compared 100% of the time

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Compared 44% of the time

Control-M vs ServiceNow Orchestration

Compared 15% of the time

Temporal vs ServiceNow Orchestration

Compared 8% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 5% of the time

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Product Reports

Buyer's Guide

CA Process Automation

September 2025

Download CA Process Automation product report

Buyer's Guide

ServiceNow Orchestration

September 2025

Download ServiceNow Orchestration product report

Also Known As

CA IT Process Automation Manager

No data available

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Unum, HCL Technologies, Logicalis

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

CA Process Automation vs. ServiceNow Orchestration

September 2025

Free Report: CA Process Automation vs. ServiceNow Orchestration

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