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CA Process Automation vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
36th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

it_user348132 - PeerSpot reviewer
It gives us the ability to go into the workflow that had halted for any reason, to research the issue, fix the problem, and continue the workflow. Better reporting is needed.
Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works. From a usability point of view, I’d like to see improvement on their script editor so I don’t have to use two tools to generate scripts (right now I develop outside of the tool, bring it into the tool, tweak it, and roll out my workflow).
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It is easy to debug and troubleshoot."
"The product has a flexible interface for development."
"The iTerm suite is also crucial for visibility and optimization."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It is a very stable product, highly affordable."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"There are a lot of ready to use orchestration custom packs."
"The data visualization is good."
 

Cons

"OCR capability should be added as a feature."
"Make some of the features more open source that way developers can have more flexibility."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"It is a highly complex platform to work on."
"The deployment requires awareness among the project staff."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"I would like a user experience module to be added."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"Efficiency of some features could be improved."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"In terms of price, this solution is at the higher end of what you'll find."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"Pricing is custom to every customer."
"It is not very expensive."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
14%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about CA Process Automation vs. ServiceNow Orchestration and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.