Control-M and ServiceNow Orchestration are competitors in the workflow automation and enterprise service management space. Control-M appears to have the upper hand in environments with a need for extensive integration capabilities, particularly for AS400 platforms, while ServiceNow Orchestration stands out in IT service management integration.
Features: Control-M offers virtual terminal automation, high availability, and robust error-handling capabilities, making it ideal for complex batch processing and scheduling. It also provides integration modules, facilitating the seamless connection of diverse platforms and applications. Meanwhile, ServiceNow Orchestration is recognized for its automation in IT operations management and comprehensive integration within widespread IT service management infrastructures, providing a comprehensive enterprise service approach.
Room for Improvement: Control-M users have identified areas for improvement such as output analysis, reporting tools, and more intuitive integration with apps. Challenges include newer version compatibility and simplified integration processes. Users of ServiceNow Orchestration point out integration limitations and the high cost of its modules. Enhancements could include making features more developer-friendly and expanding integration support for third-party tools.
Ease of Deployment and Customer Service: Control-M supports deployment in on-premises, private cloud, and hybrid environments, which is beneficial for diverse business infrastructures. Its customer support is generally well-regarded, although improvements in integration support and community resources are suggested. ServiceNow Orchestration, commonly deployed in public and private clouds, is well-received for effective customer service, although satisfaction is affected by costs and integration challenges.
Pricing and ROI: Control-M is known for high licensing costs based on job or endpoint counts, which poses challenges for smaller businesses yet offers good value through its capabilities and integration features for larger enterprises. ServiceNow Orchestration also entails high costs, with segment-based pricing and additional module expenses leading to varied contract terms. Users justify the expense due to its broad service management capabilities and significant potential ROI through operational efficiencies.
Control-M is used for enterprise workload automation, orchestrating finance, retail, healthcare, and supply chain processes. It handles batch job scheduling, managed file transfers, cloud integrations, and compliance auditing across on-premises, cloud, and hybrid environments.
Organizations leverage Control-M to efficiently monitor and manage business-critical processes like payroll, HR, SAP, Informatica, and database tasks. It enhances visibility, security, and error resolution. Automating and optimizing workflows in data centers, AWS, Azure, and Google Cloud Platform, Control-M supports diverse technological environments. The platform's robust capabilities make it suitable for effective centralized management of applications and data pipelines, ensuring enhanced collaboration and scalability.
What are Control-M's most important features?Control-M is implemented in industries like finance to handle payroll and HR tasks, in retail for inventory management and supply chain processes, and in healthcare for compliance auditing and patient data processing. Organizations benefit from streamlined workflows and automated processes across on-premises, cloud, and hybrid environments, ensuring efficient and secure operations.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
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